CustomerICare REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 85%
OUR SCORE 7.0

What is CustomerICare?

If you want to know what does CustomerICare do here are the details:

CustomerICare.com is a live video chat SaaS app for ecommerce sites and suits the needs of both small business and large enterprise. The app includes text and audio chats and is easy to embed in your website by simply copy-pasting a line of code in your website.

You can see who’s visiting your site in real time and who needs help. Even before they lose interest and leave the site, you can extend help immediately with the live chat tool. You can also send personalized invitations based on the visitor’s behavior in your site, such as: browsing time; number of visits; specific page visited; city the visitor is; traffic source; and page views. This information can help you send targeted content including special interest deals, “welcome back” greetings, and product demo. Moreover, you can embed proactive chat invitations in your critical pages to anticipate customers’ FAQs.

A full-screen dashboard lets your support agent manage multiple text chats at once. It also allows him or her to toggle on/off the video, forward the chat to another agent, and even see which page the visitor is checking as they talk, all in one window. Likewise, a customer care chat analytics lets you evaluate your customer support performance on daily, weekly, and monthly metrics.

The plugin is compatible with popular CMS and ecommerce platforms like WordPress (it has a free WP plugin!), Magento, Joomla, Drupal, and Shopify.

Overview of CustomerICare Benefits

If you want to know the CustomerICare benefits here are the details:

Reach out to your high valued customers by setting automatic triggers to sort  active and returning customers from “just browsing” visitors.

Guide visitors when they need it most: while inside your ecommerce site.

See who’s browsing which page of your site and who needs help immediately; offer support right on the spot.

Embed proactive chat invitations in your critical pages and capture visitors with questions and convert them into leads.

Send targeted promos, greetings, invitations, or any message to different customers based on their on-site behavior, including number of visits, page views, city where he/she is browsing, and the exact url being visited in real time.

Deliver one-on-one live and personal support to make your customers feel valued.

Help your customer reps to be more efficient with the full-screen dashboard that lets them endorse a chat, handle multiple chats at once, or send files fast all in one window.

Overview of CustomerICare Features

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

CustomerICare Position In Our Categories

Position of CustomerICare in our main categories:

200

CustomerICare is one of the top 200 Customer Support Software products

100

CustomerICare is one of the top 100 Help Desk Software products

200

CustomerICare is one of the top 200
Customer Support Software products

100

CustomerICare is one of the top 100
Help Desk Software products


CustomerICare is also listed in the following subcategories:

Category:Position:
Customer Service Software#19

Every organization has different needs and requires a application that can be personalized for their size, type of workers and clients, and the particular industry they are in. For these reasons, no system can offer perfect features off-the-shelf. When you look for a software system, first be sure what you need it for. Do you want basic tools or do you want sophisticated functionality? Are there any industry-specific functionalities that you are seeking? Get the answers to these queries to aid your search. There are plenty of aspects that you need to reflect on and these include your finances, particular business wants, your organization size, integration requirements etc. Take your time, use a few free trials, and finally select the system that provides all that you want to improve your company efficiency and productivity.

How Much Does CustomerICare Cost?

CustomerICare Pricing Plans For Enterpises & Small Business:

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about CustomerICare across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CustomerICare. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS

23

NEGATIVE SOCIAL MENTIONS

4

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Blackberry
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • Europe
  • International
Pricing Model
  • Freemium
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • SaaS

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT

What are CustomerICare pricing details?

CustomerICare Pricing Plans:

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

What integrations are available for CustomerICare?

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk

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