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CustomerICare Review

CustomerICare
Our score: 7.0 User satisfaction: N/A

What is CustomerICare?

CustomerICare is a live video chat SaaS app for ecommerce sites and suits the needs of both small business and large enterprise. The app includes text and audio chats and is easy to embed in your website by simply copy-pasting a line of code in your website.

You can see who’s visiting your site in real time and who needs help. Even before they lose interest and leave the site, you can extend help immediately with the live chat tool. You can also send personalized invitations based on the visitor’s behavior in your site, such as: browsing time; number of visits; specific page visited; city the visitor is; traffic source; and page views. This information can help you send targeted content including special interest deals, “welcome back” greetings, and product demo. Moreover, you can embed proactive chat invitations in your critical pages to anticipate customers’ FAQs.

A full-screen dashboard lets your support agent manage multiple text chats at once. It also allows him or her to toggle on/off the video, forward the chat to another agent, and even see which page the visitor is checking as they talk, all in one window. Likewise, a customer care chat analytics lets you evaluate your customer support performance on daily, weekly, and monthly metrics.

The plugin is compatible with popular CMS and ecommerce platforms like WordPress (it has a free WP plugin!), Magento, Joomla, Drupal, and Shopify.

Overview of CustomerICare Benefits

If you want to know the CustomerICare benefits here are the details:

Reach out to your high valued customers by setting automatic triggers to sort  active and returning customers from “just browsing” visitors.

Guide visitors when they need it most: while inside your ecommerce site.

See who’s browsing which page of your site and who needs help immediately; offer support right on the spot.

Embed proactive chat invitations in your critical pages and capture visitors with questions and convert them into leads.

Send targeted promos, greetings, invitations, or any message to different customers based on their on-site behavior, including number of visits, page views, city where he/she is browsing, and the exact url being visited in real time.

Deliver one-on-one live and personal support to make your customers feel valued.

Help your customer reps to be more efficient with the full-screen dashboard that lets them endorse a chat, handle multiple chats at once, or send files fast all in one window.

Overview of CustomerICare Features

  • text, audio, video chat
  • real-time website traffic monitor
  • chat window customization
  • pre-chat forms
  • lead generation automation
  • chat history
  • full-screen live chat dashboard
  • analytics and reporting
  • concurrent chats
  • intelligent chat routing
  • dedicated success manager

CustomerICare Position In Our Categories

Since companies have distinct business-related demands, it is only logical that they abstain from picking a one-size-fits-all, “perfect” business program. However, it is almost impossible to pinpoint such an app even among popular software products. The logical step to undertake is to shortlist the various main functions that require examination like major features, price plans, skill competence of staff, organizational size, etc. The second step is, you should double down on your product research through and through. Go over these CustomerICare review articles and look over the other solutions in your shortlist more closely. Such well-rounded product research ascertains you avoid unfit applications and subscribe to the system which has all the function your company requires.

Position of CustomerICare in our main categories:

TOP 500

CustomerICare is one of the top 500 Customer Support Software products

TOP 100

CustomerICare is one of the 100 Help Desk Software products

CustomerICare is also listed in the following subcategories:

Each company is different, and may need a special Live Chat Software solution that will be designed for their company size, type of clients and employees and even specific industry they cater to. We advise you don't count on locating an ideal services that will work for each business no matter what their background is. It may be a good idea to read a few CustomerICare Live Chat Software reviews first and even then you should remember what the software is intended to do for your business and your workers. Do you require an easy and intuitive app with only basic functions? Will you actually use the advanced functionalities needed by pros and large enterprises? Are there any particular features that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a trustworthy service that will fit your budget.

How Much Does CustomerICare Cost?

CustomerICare Pricing Plans:

Free Trial

Freemium

Free

Regular Care

$22, 1 operator/month

Prestige Care

$32, per seat/month

Enterprise

By quote

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CustomerICare reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CustomerICare. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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CustomerICare Comparisons

What are CustomerICare pricing details?

CustomerICare Pricing Plans:

Free Trial

Freemium

Free

Regular Care

$22, 1 operator/month

Prestige Care

$32, per seat/month

Enterprise

By quote

If you want to know about CustomerICare costs here are the details:

Freemium ($0, up to 1 operator)

  • monitoring 5 concurrent visitors
  • 1 concurrent chat
  • unlimited engagements
  • text chat only
  • 30 day chat history
  • 1 website
  • Prestige Care features for 30 days

Regular Care ($22, 1 operator/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • analytics & reporting

Prestige Care ($32, per seat/month)

  • monitoring unlimited visitors
  • unlimited concurrent chats
  • unlimited engagements
  • text, audio, video chat
  • unlimited chat history
  • advanced analytics & reporting
  • intelligent chat routing
  • dedicated success manager

Enterprise (by quote)

  • tailored number of agents
  • business use case analysis
  • data ownership on-premises
  • short deployment cycle
  • dedicated success manager
  • high priority support (SLA)
  • possibility to host the service
  • feature requests

What integrations are available for CustomerICare?

  • WordPress
  • Magento
  • Joomla!
  • Drupal
  • Shopify
  • ZenCart
  • Zendesk
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Reviewed By Jenny Chang
Page last modified
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