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BroadWorks Review

BroadWorks
Our score: 8.5 User satisfaction: 100%

What is BroadWorks?

BroadWorks is a VoIP software that offers high-end communication and collaboration tools to help service providers deliver regular and advanced voice-based services for residential and business users.

The system boasts of cloud-hosted solutions that empower carriers to deliver various sets of communication services including conferencing, voice messaging, and auto voice attendant. There are also personal calling functionalities like such as dialing by name, selective calls, and simultaneous ringing.

The flagship product of leading software and services provider BroadSoft, the system enables mobile, fixed-line and cable service providers to deliver unified communications.

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Overview of BroadWorks Benefits

The BroadWorks platform equips service providers to deploy a variety of business communications and collaboration solutions from a common network platform, across various types of network architecture. The program is based on a modular software platform architecture and is deployed over multiple, industry-standard functional servers. This results to optimized performance and scale to empower businesses of all sizes.

BroadWorks is an open, standards-based software that permits service providers to utilize scalable and cost-effective solutions that integrates into their overall back-office and business processes. These cover billing, provisioning, operations and support. The open environment also allows providers and third-party service developers to rapidly introduce new services and launch new applications that could possibly improve workflows depending on their specific business needs.

BroadWorks addresses requirements needed to have a dynamic, flexible, agile, and scalable environment as its platform supports a hardware and OS-agnostic cloud architecture. The technology operates in IMS and next generation network configurations and delivers services over traditional wireline, mobile (2G, 3G, VoLTE, WiFi), wireless and cable networks. BroadWorks boasts of a superior, mobile-first platform that works both natively and with OTT apps. The application can be deployed as an IMS TAS or NGN Application Server over any network infrastructure, including MSO and other terrestrial broadband networks. All these are intended to support an enhanced user experience.

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Overview of BroadWorks Features

  • Auto Callback
  • Auto Attendant
  • Alternate Numbers
  • Blind Call Transfer
  • Call Forwarding/Screening/Trace/Waiting
  • Calling Line ID Blocking
  • Custom Ringback
  • Do Not Disturb
  • IP Phone Support
  • Selective Call Acceptance
  • Three-Way Calling
  • Sequential/Simultaneous Ringing
  • Voice Portal Calling
  • Web Portal Call Logs

BroadWorks Position In Our Categories

Knowing that businesses have unique business needs, it is prudent they avoid adopting a one-size-fits-all, ideal software product. Be that as it may, it would be futile to try to pinpoint such an app even among well-known software systems. The better step to do can be to note down the several essential aspects which require careful thought including critical features, costing, skill ability of the employees, company size, etc. Thereafter, you must double down on your product research systematically. Go over some BroadWorks evaluations and look into each of the software programs in your list in detail. Such detailed research guarantees you weed out unfit applications and buy the one which offers all the tools your company requires to achieve growth.

Position of BroadWorks in our main categories:

TOP 50

BroadWorks is one of the top 50 Business Phone Systems products

If you are considering BroadWorks it might also be beneficial to check out other subcategories of Business Phone Systems listed in our base of SaaS software reviews.

Every enterprise is different, and can require a specific Business Phone Systems solution that will be adjusted to their company size, type of customers and staff and even particular industry they support. You should not count on locating an ideal services that will work for every business no matter what their background is. It may be a good idea to read a few BroadWorks Business Phone Systems reviews first and even then you should keep in mind what the software is intended to do for your company and your employees. Do you require a simple and intuitive service with only basic features? Will you really make use of the advanced functionalities required by pros and big enterprises? Are there any particular features that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to find a reliable software that will fit your budget.

How Much Does BroadWorks Cost?

BroadWorks Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are BroadWorks pricing details?

BroadWorks Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

BroadWorks offers SMB and enterprise pricing plans that are customized according to each user’s needs. Interested buyers may contact a sales representative to request for a quotation.

User Satisfaction

Positive Social Media Mentions 8
Negative Social Media Mentions 0

We are aware that when you decide to get a Business Phone Systems it’s vital not only to learn how professionals score it in their reviews, but also to find out whether the actual users and businesses that use this software are indeed satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BroadWorks reviews across a wide array of social media sites. The data is then presented in an easy to digest format indicating how many people had positive and negative experience with BroadWorks. With that information at hand you will be prepared to make an informed business decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for BroadWorks?

BroadWorks integrates with the following business systems and applications :

  • Google
  • Office 365
  • SalesForce
  • Audiocodes
  • Dolby
  • Trans Nexus
  • ZyLinc
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Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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