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BroadWorks Review

BroadWorks
Our score: 8.5 User satisfaction: 100%

What is BroadWorks?

BroadWorks is a VoIP software that offers high-end communication and collaboration tools to help service providers deliver regular and advanced voice-based services for residential and business users.

The system boasts of cloud-hosted solutions that empower carriers to deliver various sets of communication services including conferencing, voice messaging, and auto voice attendant. There are also personal calling functionalities like such as dialing by name, selective calls, and simultaneous ringing.

The flagship product of leading software and services provider BroadSoft, the system enables mobile, fixed-line and cable service providers to deliver unified communications.

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Overview of BroadWorks Benefits

The BroadWorks platform equips service providers to deploy a variety of business communications and collaboration solutions from a common network platform, across various types of network architecture. The program is based on a modular software platform architecture and is deployed over multiple, industry-standard functional servers. This results to optimized performance and scale to empower businesses of all sizes.

BroadWorks is an open, standards-based software that permits service providers to utilize scalable and cost-effective solutions that integrates into their overall back-office and business processes. These cover billing, provisioning, operations and support. The open environment also allows providers and third-party service developers to rapidly introduce new services and launch new applications that could possibly improve workflows depending on their specific business needs.

BroadWorks addresses requirements needed to have a dynamic, flexible, agile, and scalable environment as its platform supports a hardware and OS-agnostic cloud architecture. The technology operates in IMS and next generation network configurations and delivers services over traditional wireline, mobile (2G, 3G, VoLTE, WiFi), wireless and cable networks. BroadWorks boasts of a superior, mobile-first platform that works both natively and with OTT apps. The application can be deployed as an IMS TAS or NGN Application Server over any network infrastructure, including MSO and other terrestrial broadband networks. All these are intended to support an enhanced user experience.

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Overview of BroadWorks Features

  • Auto Callback
  • Auto Attendant
  • Alternate Numbers
  • Blind Call Transfer
  • Call Forwarding/Screening/Trace/Waiting
  • Calling Line ID Blocking
  • Custom Ringback
  • Do Not Disturb
  • IP Phone Support
  • Selective Call Acceptance
  • Three-Way Calling
  • Sequential/Simultaneous Ringing
  • Voice Portal Calling
  • Web Portal Call Logs

BroadWorks Position In Our Categories

Since companies have their own business-related requirements, it is rational that they avoid buying a one-size-fits-all, “perfect” software. Just the same, it is futile to discover such a software product even among branded software products. The reasonable step to do is to jot down the several main factors that merit deliberation such as important features, packages, technical skill capability of staff members, business size, etc. After which, you should double down on the product research fully. Have a look at these BroadWorks evaluations and check out the other applications in your shortlist in detail. Such comprehensive research makes sure you drop mismatched applications and subscribe to the system which offers all the features your business requires.

Position of BroadWorks in our main categories:

TOP 50

BroadWorks is one of the top 50 Business Phone Systems products

If you are interested in BroadWorks it could also be sensible to examine other subcategories of Business Phone Systems gathered in our base of SaaS software reviews.

Enterprises have different needs and requirements and no software application can be perfect in such a situation. It is useless to try to find a perfect out-of-the-box software app that meets all your business wants. The wise thing to do would be to modify the solution for your special needs, employee skill levels, finances, and other factors. For these reasons, do not hurry and invest in well-publicized trendy systems. Though these may be widely used, they may not be the ideal fit for your specific requirements. Do your homework, look into each short-listed application in detail, read a few BroadWorks Business Phone Systems reviews, speak to the vendor for explanations, and finally settle for the application that presents what you require.

How Much Does BroadWorks Cost?

BroadWorks Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are BroadWorks pricing details?

BroadWorks Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

BroadWorks offers SMB and enterprise pricing plans that are customized according to each user’s needs. Interested buyers may contact a sales representative to request for a quotation.

User Satisfaction

Positive Social Media Mentions 8
Negative Social Media Mentions 0

We realize that when you choose to get a Business Phone Systems it’s crucial not only to see how experts evaluate it in their reviews, but also to check if the real clients and businesses that bought this software are indeed content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BroadWorks reviews across a wide range of social media sites. The information is then displayed in an easy to understand format revealing how many users had positive and negative experience with BroadWorks. With that information at hand you should be ready to make an informed purchasing choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for BroadWorks?

BroadWorks integrates with the following business systems and applications :

  • Google
  • Office 365
  • SalesForce
  • Audiocodes
  • Dolby
  • Trans Nexus
  • ZyLinc
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Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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