Casengo Review
What is Casengo?
Casengo is a SaaS helpdesk that provides established companies, small business, and startup/expanding enterprises with an easy and reliable customer service software that will enable them to manage customers and their concerns, respond fast to their queries, and collaborate with other team members from one single hub.
Casengo developers take pride of their cloud-based application being a user friendly software, which is simple and easy to implement and use from the get go.
Show MoreOverview of Casengo Benefits
Casengo’s structure and system makes it easier for companies to manage and monitor their customers’ concerns. Its features make it easy for the team to collaborate with each other; thus, giving companies the opportunities to offer high quality customer support and provide better products and services.
Casengo benefits include:
- One single team inbox where users can overview email, chat, and social media entries from their clients.
- Immediate response to customer queries, real time chat support, and delegation of tasks to members qualified to tackle certain issues.
- Easy to install, simple implementation, no fussy deployment of the system.
- Knowledgebase provides a hub for customers who seek self help.
Overview of Casengo Features
- Multi-channel support
- Multi-brand management
- Knowledge base
- Easy installations
- Multiple Mailbox Management
- Team collaboration
- Facebook integration
- Twitter search integration
- Instant overview
- Hybrid Messaging
- Macros
- Mobile Apps
- Reporting
- Customization of fields, text, and appearances
- Cloud-based system
Casengo Position In Our Categories
Bearing in mind businesses have distinct business-related requirements, it is only rational they steer clear of settling on an all-encompassing, ideal software. Having said that, it would be hard to try to come across such application even among popular software solutions. The reasonable thing to do should be to jot down the varied chief aspects that call for a investigation including critical features, costing, technical skill competence of the employees, company size, etc. Then, you must do the research exhaustively. Go over some of these Casengo evaluations and look over the other solutions in your shortlist in detail. Such all-encompassing product investigation makes sure you take out unsuitable apps and pay for the one which provides all the benefits your company requires to be successful.
Position of Casengo in our main categories:
TOP
200
Casengo is one of the top 200 Customer Support Software products
TOP
100
Casengo is one of the 100 Help Desk Software products
Organizations have diverse needs and requirements and no software platform can be perfect in such a condition. It is useless to try to find an ideal off-the-shelf software system that fulfills all your business wants. The smart thing to do would be to modify the system for your special needs, employee skill levels, finances, and other factors. For these reasons, do not hasten and pay for well-publicized popular applications. Though these may be widely used, they may not be the perfect fit for your particular requirements. Do your homework, check out each short-listed application in detail, read a few Casengo Help Desk Software reviews, contact the vendor for clarifications, and finally choose the app that offers what you need.
How Much Does Casengo Cost?
Casengo Pricing Plans:
Free Trial
Free
Free
Basic
9 euros/month
Premium
29 euros/month/user
Enterprise
44 euros/month/user
What are Casengo pricing details?
Casengo Pricing Plans:
Free Trial
Free
Free
Basic
9 euros/month
Premium
29 euros/month/user
Enterprise
44 euros/month/user
Here are the Casengo cost details:
Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.
Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.
Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.
Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.
Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you choose to buy a Help Desk Software it’s crucial not only to learn how professionals score it in their reviews, but also to find out if the actual people and enterprises that use these solutions are genuinely content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Casengo reviews across a broad array of social media sites. The information is then featured in an easy to understand format revealing how many people had positive and negative experience with Casengo. With that information at hand you will be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Casengo?
Casengo is built to work in sync with the following applications and programs:
- Wordpress
- Drupal
- Magento
Casengo User Reviews
Casengo average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
Sort by:
Latest
- Latest
- Most useful
- Most positive
- Most negative
Great web customer service software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 06.06.2021
Company Size: More than 100 Employees
Industry: Mechanical or Industrial
PROS: I like the fact that Casengo makes it easy to communicate with your customers through email or chat. You can also communicate with your team member in privacy without the customer's knowledge. It is also user friendly and quite easy to configure. It is easy to customize the colors, buttons, chat windows and any other feature according to your company brand and logo. More so, in case a problem arises their support team is friendly and offer a quick solution. The mobile app also makes it easy for use whereever you are.
CONS: The servers seems to have issues because sometimes the system goes down and the application goes offline for 10 minutes or less, but it needs fixing.
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular Casengo Alternatives
Top Competitors To Casengo By Price
Product name:
Price:
Trending Help Desk Software Reviews
Casengo Comparisons
Product name:
Casengo user reviews
Great web customer service software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 06.06.2021
Company Size: More than 100 Employees
Industry: Mechanical or Industrial
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?