Casengo Review
What is Casengo?
Casengo is a SaaS helpdesk that provides established companies, small business, and startup/expanding enterprises with an easy and reliable customer service software that will enable them to manage customers and their concerns, respond fast to their queries, and collaborate with other team members from one single hub.
Casengo developers take pride of their cloud-based application being a user friendly software, which is simple and easy to implement and use from the get go.
Show MoreOverview of Casengo Benefits
Casengo’s structure and system makes it easier for companies to manage and monitor their customers’ concerns. Its features make it easy for the team to collaborate with each other; thus, giving companies the opportunities to offer high quality customer support and provide better products and services.
Casengo benefits include:
- One single team inbox where users can overview email, chat, and social media entries from their clients.
- Immediate response to customer queries, real time chat support, and delegation of tasks to members qualified to tackle certain issues.
- Easy to install, simple implementation, no fussy deployment of the system.
- Knowledgebase provides a hub for customers who seek self help.
Overview of Casengo Features
- Multi-channel support
- Multi-brand management
- Knowledge base
- Easy installations
- Multiple Mailbox Management
- Team collaboration
- Facebook integration
- Twitter search integration
- Instant overview
- Hybrid Messaging
- Macros
- Mobile Apps
- Reporting
- Customization of fields, text, and appearances
- Cloud-based system
Casengo Position In Our Categories
Knowing that businesses have particular business-related wants, it is only reasonable they abstain from purchasing an all-in-one, “perfect” business application. Nevertheless, it is difficult to discover such application even among branded software systems. The correct thing to undertake can be to narrow down the different essential aspects that require scrutiny like critical features, price terms, skill ability of staff, business size, etc. Then, you must conduct your research comprehensively. Browse through some Casengo evaluations and check out the other software systems in your shortlist in detail. Such well-rounded product investigation can make sure you avoid unfit apps and buy the system that delivers all the aspects your company requires to be successful.
Position of Casengo in our main categories:
TOP
200
Casengo is one of the top 200 Customer Support Software products
TOP
100
Casengo is one of the 100 Help Desk Software products
Every enterprise has different needs and requires a software that can be customized for their size, type of staff members and buyers, and the particular industry they are in. For these reasons, no software can offer perfect tools out-of-the-box. When you search a software app, first be sure what you require it for. Read some Casengo Help Desk Software reviews and ask yourself do you desire basic tools or do you require complex tools? Are there any industry-specific features that you are looking for? Obtain the answers to these queries to help your search. There are plenty of elements that you need to reflect on and these include your budget, particular business wants, your company size, integration requirements etc. Take your time, use a few free trials, and finally select the platform that offers all that you require to enhance your company efficiency and productivity.
How Much Does Casengo Cost?
Casengo Pricing Plans:
Free Trial
Free
Free
Basic
9 euros/month
Premium
29 euros/month/user
Enterprise
44 euros/month/user
What are Casengo pricing details?
Casengo Pricing Plans:
Free Trial
Free
Free
Basic
9 euros/month
Premium
29 euros/month/user
Enterprise
44 euros/month/user
Here are the Casengo cost details:
Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.
Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.
Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.
Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.
Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you choose to buy a Help Desk Software it’s important not only to see how professionals score it in their reviews, but also to discover whether the real clients and enterprises that use these solutions are indeed happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Casengo reviews across a wide array of social media sites. The data is then featured in an easy to digest way revealing how many customers had positive and negative experience with Casengo. With that information available you should be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Casengo?
Casengo is built to work in sync with the following applications and programs:
- Wordpress
- Drupal
- Magento
Casengo User Reviews
Casengo average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Great web customer service software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 06.06.2021
Company Size: More than 100 Employees
Industry: Mechanical or Industrial
PROS: I like the fact that Casengo makes it easy to communicate with your customers through email or chat. You can also communicate with your team member in privacy without the customer's knowledge. It is also user friendly and quite easy to configure. It is easy to customize the colors, buttons, chat windows and any other feature according to your company brand and logo. More so, in case a problem arises their support team is friendly and offer a quick solution. The mobile app also makes it easy for use whereever you are.
CONS: The servers seems to have issues because sometimes the system goes down and the application goes offline for 10 minutes or less, but it needs fixing.
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Casengo user reviews
Great web customer service software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 06.06.2021
Company Size: More than 100 Employees
Industry: Mechanical or Industrial
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