Changepoint Review

PROS: Changepoint is packed with features and offers all that is needed for a professional services company to operate efficiently. You have to search for all the features but after you learn to use them you’ll see it is a capable product. It helps us cover all the bases. It was a bit difficult but we managed to resolve the app’s limitations to use what we need.

CONS: The user interface of this project management software is buggy, inconsistent, and dated. The product is difficult to use and the features sometimes behave weirdly. We managed to create workarounds and our own reporting to resolve the issues posed by the Report Builder. You are presented too many fields to do even simple tasks. It is difficult to customize the app to your requirements. The vendor needs to improve the user experience and also provide project control features. Reporting with other solutions is difficult because of the underlying data model. The provided Cognos layer also has the same issues. We worked around the problems but reporting is a little slow at times because of the performance problems.

PROS: Changepoint helps to get work done easily. We learnt some quick tips/tricks to use the system more effectively. The app is response even when we use VPN.

CONS: We implemented the system 10 years ago so some of my points may be dated. The interface is old-fashioned and difficult to use, and the Skills Section is hard to navigate with a classic tree view.

PROS: Changepoint is easy to use when you set it up correctly.

CONS: The interface is slow and sometimes time is not submitted correctly. If you do not set up the system carefully, there can be issues such as confusing categories and projects.

PROS: Changepoint software offers a centralized way to manage our portfolio of projects. In our company, more than 5000 users utilize the software and we can ensure there are multiple levels of access.

CONS: The interface is old-fashioned and the system cannot be customized easily. There is an app that improves the usability, but it is offered as an add-on. This is unfortunate as the add-on can make the system more effective.

PROS: Changepoint is a SaaS product and when the response time is slow the support agents have helped us out promptly. Sometimes, we run a poorly designed report which creates system performance issues, but they are not Changepoint’s fault. Yet, their support agents respond quickly to resolve the concern.

CONS: The system can be confusing to use. Plus, we have browser compatibility issues as the browsers we use in our company may not be compatible with those recommended by Changepoint. The vendor asks us to change browsers, but we cannot do so as we have no control over our desktop settings and software.

PROS: I like the fact that you can create different buckets for each project and you can ensure they are broad or specific as per the needs.

CONS: The user interface is difficult to work with and needs to be updated. Plus, the UI currently works only on Firefox which is a liability.

PROS: Theapp helps to report time in a way that satisfies my company management. This can be easily done at the service desk level. Plus, the reporting feature is good too.

CONS: Changepoint doesn’t work in Google Chrome on Mac computers. I get locked out often and the system doesn’t save the work done which means a lot time is wasted battling with the app.