Cisco Unified Communications Manager Review

PROS: Cisco CallManager is replete with wonderful features that we can configure to our needs. It also makes it easy for us to oversee endpoints. Plus, it helps that Cisco CallManager has a 99.9% uptime.

CONS: There are other products that have the function we need but we still went with Cisco UCM because it is a cut above then. We're only making up for what we lack by using a third-party software. Also, Cisco may want to change its WebEx because it is excessively pushed.

PROS: It is not challenging to use CallManager because of its extreme ease of use. We don't have problems doing anything from maintenance to organization.

CONS: Cisco CallManager is a feature-rich system that there is nothing much to dislike about it.

PROS: The best thing about Cisco UCM is how it sends missed messages to my email so that I can relay it to the appropriate person or department. On top of that, the phone system is user-friendly. There are only a few buttons and everything is functional. Moreover, it is great that I do not have to input a password each time.

CONS: Cisco should expand their documentation for UCM to reduce the instances of calling tech support since not everyone has the time to go through several channels just to know how to resolve an issue.

PROS: Cisco phones are designed like computers that we can place anywhere across our network without changing their settings. Because of that, we can do away with the professional services of a telecom contractor. Overall, Cisco UCM is an easily configurable and manageable system.

CONS: It can be difficult to upgrade Cisco hardware especially when we need to expand. For it to work, my team has to make adjustments to give room for growth.

PROS: The speed dialing is one of the best features of UCM because it lets me call people without going through several menu windows. It also helps that I can receive my messages via email so that I can look at them even when I am not in the office. Moreover, it is beneficial for me to make audio conference calls with colleagues via the phone with ease.

CONS: It would be advantageous if there are more speed dial options available. Unfortunately, my company doesn't have that, unlike the previous organization I worked for.

PROS: It's easy to communicate with my colleagues, regardless of the campus they are located, using CallManager. I only have to choose their names on the directory or on the Cisco phone itself.

CONS: It takes time to go through the call menu and to go back to the home screen after completing a task, such as finding a name and contact info in the directory.

PROS: Cisco's CallManager is a scalable solution that has grown with us. Even though we have changed in size, we can still use every feature as before.

CONS: CallManager is a tricky thing to set up and we had to acquire the services of a professional knowledgeable in VoIP routing and switching.

PROS: Cisco CallManager offers a different experience to teleconferencing. What I like best about it is how it enables me to schedule video conferences and just wait for them to happen without a hitch.

CONS: It is problematic to connect with Cisco's customer support team when I am doing a live video call.

PROS: I have been working with different versions of Cisco CallManager for over five years. Even though it has gone through a lot of changes, its interface remains easy to navigate.

CONS: There is so much to know about Cisco that even a two-year course on it would not suffice.

PROS: I like that Cisco offers the option to rollback to the previous version in case something goes wrong with the upgrades. It also has a clean interface that lets us do our administrative tasks easily.

CONS: The longevity of the hardware makes up for the steep cost. Still, it requires a high initial investment.

PROS: Cisco CallManager is a very adaptable solution that lets us configure every setting to suit our own needs and preferences.

CONS: This software has a steep learning curve and definitely not for people who do not have previous experiences with PBX. People should attend a Cisco webinar or on-site training first to fully understand it.

PROS: CallManager is a reliable telephony system that we can still use in the event of a disaster because of its redundancy that is applicable to all our branches. It didn't even take a lot of time to configure the product fully because of bulk imports. Overall, I find CallManager to be a feature-rich and adaptable software.

CONS: The price tag of CallManager is too steep and it only gets more expensive with upgrades. Also, it was a bit challenging to configure at first

PROS: Cisco CallManager is a reliable platform that we can count on for seamless communications. It can even scale with an organization's needs. Furthermore, it has a clean interface that is navigable for any user.

CONS: There had been instances when we had to record audio from an extension because the software Java requirements were limited only to particular operating systems or web browsers.

PROS: Cisco UCM is a stable and reliable solution that we have been relying on for our communications for almost 15 years now. We are so glad that even our clients and partners enjoy interacting with us through the CallManager.

CONS: Cisco UCM is a very complex software that requires new users to take a while to learn all about its features and tools. However, once you are familiar with it, using and managing it is almost effortless. Still, Cisco needs to consider the design of UCM because there are areas in which it is lacking such as call reporting. It is unbelievable that this core and basic function is an add-on.

PROS: Cisco CallManager is easy to set up and goes wonderfully well with Cisco phones.

CONS: It would have helped to have a detailed documentation that came with the software because it has so many options that are overwhelming. Despite that, I find that Cisco is a helpful software with lots of great features. The speed dial is good as well though it was difficult to configure at first.

PROS: I can count on Cisco CallManager to scale with our organization because it can work for small teams of ten people to large groups of thousands of individuals.

CONS: It can be expensive to implement the software especially when you have less than 40 users.

PROS: What I like best about this software is its feature-rich enterprise platform. It has good interfacing capabilities, especially when it comes to other Cisco solutions. With it, we do not have to worry about communications that break off. It is also helpful that the Cisco Communications Manager has a reliable support team as well as detailed documentation.

CONS: Despite its powerful functionalities, this software has limited integrations with third-party devices. Its API for integrating with third-party solutions does not even look up to date. On top of it all, it has a steep price tag and requires a lot of investments when it comes to virtual machines.