ClickDesk Review

PROS: ClickDesk made interacting with customers and workmates easier. It allows us to adequately assist our clients with whatever inquiry they may have.

CONS: There is a limitation in free mode. Sometimes, our clients unsubscribe in our email newsletters and we can't find their data anymore.

PROS: It is a very convenient system for our account managers who continuously have to deal with our clients' inquiries. ClickDesk allows us to interact with our customers while researching on ways how to help them. It also allows us to see what country our client is in so we can easily delegate the inquiry to the account manager assigned. Most importantly, if we miss a chat, the application will notify us.

CONS: There is not much to dislike about ClickDesk. If we can make a suggestion though, we'd love it if there are more professional looking avatars in the application. We think it'll give our clients a better impression of us.

PROS: It is very cheap for the features it offers. We can easily communicate with our clients and team members.

CONS: There tends to be a lot of upgrades, which can be quite time consuming.

PROS: I was able to navigate Clickdesk easily and because of that, we were able to teach our employees without any problem.

CONS: There are times when I couldn't understand some of the words used in the application. I had to use a dictionary to translate German into English.

PROS: My employees were able to learn how to use the application easily. There is no need for any technical expertise.

CONS: I think it'd be more flexible if there was a mobile app.

PROS: I am very satisfied with this product. It has a lot of features to meet our needs.

CONS: Unfortunately, there are times when their customer support is slow.

PROS: Communicating at a personal level became possible with Clickdesk. Furthermore, the application is easy to use so I didn't have any trouble using any feature.

CONS: Like any new application, it takes some getting used to, but other than that, there is absolutely nothing to dislike.

PROS: I am very happy with this software as we can connect with clients easily.

CONS: The only problem that I have with this is the technical difficulties we experience when we talk to big groups.

PROS: It is my personal small box that keeps all of my Chat, Helpdesk, Call, and Social Enagement data in 1 place! Many people don't know about it, but it is the app of the future. I like the admirable script loading time, and the fact that it is integrated with all Business apps. Price is just too modest for what you get!

CONS: Nothing so far

PROS: I was able to gain more clients because of the reach this application gives my business. I can talk to them whenever and wherever I want. Not to mention, it is very easy to use.

CONS: I really can't say anything bad about this application. It is that good.

PROS: I am very satisfied with my experience with ClickDesk. It is a communication tool that helped us interact with one another despite the distance.

CONS: I hope there will be some kind of tutorial on how to use ClickDesk as I found it quite difficult to navigate.

PROS: I am in love with how ClickDesk incorporates chat, helpdesk, call, and social commitment in one application. It is a very convenient way to reach out to our clients because of these features.

CONS: I found it hard to navigate the application at first. It'd be better if there was some kind of tutorial for new users.

PROS: Yes, I can! In order to be good, a live chat system must be customizable, and that’s exactly how Clickdesk is. We incorporatet it on our website in no time, and it has been providing online support for users and random visitors ever since. It has a cool theme, and it is quite accurate when drawing data from our computer database. Those were our priorities, and it responded to them perfectly. There are also many open-customization facilities, such as agents, segments, macros, adding departments, etc. We just love it! Oh, i almost forgot: The tool integrated flawlessly with our major CRM, and gave us an app, a Chrome plug-in, and a Facebook page to work with. What else could we possibly have asked for!?

CONS: I would prefer a more functional ticketing system, this way it looks too simple.

PROS: Clickdesk comprehenses all social solutions that small/medium-size businesses need in one place. As complex as this sounds, it doesn’t take too much time, and it doesn't require any expert coding knowledge. Messaging goes all the way for catering potential customers to supporting third parites via Skype or Gtalk (even if this is more of a personal benefit). In the professional aspect, I think agents are happy to chat and reply messages from any place or device.

CONS: The only bug I've experienced were few incorrect statuses that were shown to customers while I was offline. Except of that, there is nothing I can remember.

PROS: It is my personal small box that keeps all of my Chat, Helpdesk, Call, and Social Enagement data in 1 place! Many people don't know about it, but it is the app of the future. I like the admirable script loading time, and the fact that it is integrated with all Business apps. Price is just too modest for what you get!

CONS: Nothing so far

PROS: Yes, I can! In order to be good, a live chat system must be customizable, and that’s exactly how Clickdesk is. We incorporatet it on our website in no time, and it has been providing online support for users and random visitors ever since. It has a cool theme, and it is quite accurate when drawing data from our computer database. Those were our priorities, and it responded to them perfectly. There are also many open-customization facilities, such as agents, segments, macros, adding departments, etc. We just love it! Oh, i almost forgot: The tool integrated flawlessly with our major CRM, and gave us an app, a Chrome plug-in, and a Facebook page to work with. What else could we possibly have asked for!?

CONS: I would prefer a more functional ticketing system, this way it looks too simple.

PROS: Clickdesk combines all social solutions that small/medium-size businesses need in one place. As complex as this sounds, it doesn’t take too much time, and it doesn't require any expert coding knowledge. Messaging goes all the way catering potential customers to supporting third parties via Skype or Gtalk (even if this is more of a personal benefit). In the professional aspect, I think agents are happy to chat and reply to messages from any place or device.

CONS: The only bug I've experienced were few incorrect statuses that were shown to customers while I was offline. Except of that, there is nothing I can remember.