ConnectWise Review
What is ConnectWise?
ConnectWise is a business process automation platform that allows your business to sell, service and support technology more efficiently and in a more streamlined way. The business management tool allows your business to centralize all information, automate business process, real-time visibility in operations, and provide better customer support.
ConnectWise has a CRM, ticketing system, help desk, and tools for project management, billing, and procurement. The business tool also has reporting and dashboards and uses over 300 third-party integrations.
ConnectWise gives businesses a complete business management and process automation platform for technology companies including IT service companies, professional services, software developers, security, and telecom. The workflow rules that are defined in ConnectWise cover various areas of the business, ranging from conducting targeted marketing campaigns to monitoring service delivery using service level agreements.
The app can also be used for ticket management, help desk management, project management, customer relationship management, time tracking, asset tracking, billing and invoicing, technician dispatching, procurement, inventory management, among others.
Show MoreOverview of ConnectWise Benefits
ConnectWise offers businesses an efficient solution to streamline IT and ITIL, using automation options for availability management, request management, incident management, service reporting, service asset as well as configuration management, change management, service-level management, and knowledge management. The tool’s customizable dashboards and reporting features give you detailed insight into the most critical KPIs. The tool also comes as a mobile app for handling service requests and access crucial data on-the-go.
You can use the tool’s smart contract management to handle service contracts with agreement automation. You can automate invoicing from your service ticket data and sync important payment details from your company’s accounting system.
You can create workplans and project timelines and get detailed reporting on progress of projects. It’s also possible to use the workflow engine to manage deadlines and get notifications of overdue tasks.
It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Show MoreOverview of ConnectWise Features
- Help Desk Management
- Ticketing System
- Project Management
- Dashboards and Reporting
- Time sheets
- CRM
- Service Support Management
- Billing
- Procurement
- Email Management
- Dispatch Portal
- ITIL processes automation
- Business intelligence
- Automate anything
- Developer Network
- Service boards
- Pipeline Reporting
- Mobile app
- Open API
- 300+ Integrations
Awards & Quality Certificates
ConnectWise Position In Our Categories
Since businesses have unique business needs, it is prudent that they abstain from picking an all-in-one, ”best” software product. Nevertheless, it would be hard to chance on such application even among popular software systems. The efficient thing to do is to write down the several critical aspects which merit consideration like crucial features, pricing, technical skill levels of the employees, organizational size, etc. Then, you must follow through the research comprehensively. Have a look at some ConnectWise analyses and check out each of the software systems in your list in detail. Such comprehensive product research guarantees you keep away from mismatched software solutions and buy the one that offers all the aspects your company requires.
Position of ConnectWise in our main categories:
TOP
100
ConnectWise is one of the top 100 Business Process Management Software products
TOP
200
ConnectWise is one of the 200 Project Management Software products
Enterprises have different wants and requirements and no software application can be perfect in such a condition. It is pointless to try to find an ideal off-the-shelf software product that fulfills all your business needs. The wise thing to do would be to customize the solution for your unique needs, staff member skill levels, budget, and other factors. For these reasons, do not hurry and pay for well-publicized popular applications. Though these may be widely used, they may not be the ideal fit for your specific needs. Do your groundwork, check out each short-listed system in detail, read a few ConnectWise Project Management Software reviews, contact the maker for clarifications, and finally choose the product that offers what you require.
How Much Does ConnectWise Cost?
ConnectWise Pricing Plans:
Free Trial
Quote-based
Contact vendor
What are ConnectWise pricing details?
ConnectWise Pricing Plans:
Free Trial
Quote-based
Contact vendor
Since no two businesses are exactly the same. ConnectWise Automate® is designed to meet the unique needs of your business and prices are customized based on your needs. Vendor will tailor a quote specifically for you. Get in touch with the vendor directly to get a quote.
User Satisfaction
Positive Social Media Mentions
218
Negative Social Media Mentions
5
We know that when you decide to purchase a Project Management Software it’s crucial not only to see how experts score it in their reviews, but also to check whether the real clients and businesses that purchased these solutions are genuinely satisfied with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and ConnectWise reviews across a broad array of social media sites. The information is then featured in an easy to understand form indicating how many clients had positive and negative experience with ConnectWise. With that information at your disposal you should be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ConnectWise?
- Acomba
- Active Directory Contacts Sync
- Anchor
- AuthAnvil
- AVG Managed Workplace
- BizDox
- BrightGauge
- BVoIP 3CX
- CentraStafe
- CharTec BDR
- CharTec SaaS BDR
- Client Heartbeat
- Cloud Manager
- CloudBerry Managed Backup
- CNET ChannelOnline
- Connect and Market by Yellowbus
- ConnectBooster
- ConnectSMART
- ConnectWise ChatAssist
- Contact Science
- Continuum
- CoreConnex
- Custom Reports by Mobius Works
- Customer Thermometer
- Cyberoam
- Datto
- DeskDirector
- D-Tools Connect
- Dynamics GP Integration
- eAutomate
- eFolder
- Excel Micro
- Exchange Defender
- Executive Briefing Service for ConnectWise
- Field Nation
- Fortinet
- FreedomIQ
- GFI Maz
- independenceIT Cloud Workspace
- Intermedia
- Intronis
- IT Glue
- ITQuoter
- JetStream
- JoomConnect
- Kaseya
- LabTech
- LogicMonitor
- LogMeIn
- ManagetoWIN
- McAfee MX Logic
- MindMatrix
- MYOB Integration
- N-able
- Naverisk
- NetEnrich
- Nex.to Client Satisfaction Measurement
- Nex.to Email Analytics
- NilearOS
- Nimsoft
- OpenDNS Umbrella for MSPs
- OS33
- Passportal
- Plus Software
- Postini
- Pronto Marketing
- Quality Center Integration
- Quickbooks Integration
- Quickbooks Online
- QuickTix
- Quosal
- QuoteWeks
- qvWise
- RapidFiretools Email2Ticket
- RapidFiretools Network Detective
- Reflexion
- RepairTech TechSuite
- Replibit
- Sage 100 ERP
- Sage 300 Integration
- Sage 50 Accounting Canada
- Sage 50 Accounts (formerly Sage Line 50 UK) Integration
- Sage 50 Integration
- SenditCertified
- Servoyant
- SmartShare
- SonicWall
- Soonr
- Spam Soap
- Storage Guardian
- StorageCraft
- Sureline Systems
- Team Foundation Server
- ThinkGrid
- Thycotic
- TimeConnect
- TimeStream
- Trend Micro
- Unitrends
- Update Warranty
- Vartopia
- Vault Logix
- Vembu
- VirtualTone
- VTone MSP BILLING Module
- WatchGuard
- Web Teks
- Website Connector
- Wise-Sync Quickbooks Online
- Work Market
- Xero
- Xero-ConnectWise Integration
- Xerox
- Yellowbus Solutions Connect and Pay
- Zenith BDR
- Zetta.net
ConnectWise User Reviews
ConnectWise average rating:
3/5
Overall impression
4/5
Customer Support
3/5
Value for Money
2/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: Scalability and detailed tracking of service/project items.
CONS: CW chat is relatively quick but those agents cannot actually see your system (according to the last agent I chatted with) to provide any real support. How to guides are available and easy to use for identifying normal use and setup issues but not for fixing problems. True technical support is nearly impossible to get when it matters most.
The least favorable review
PROS: Best aspects of the product is it has a very good Training through University of Connectwise so on boarding employees is easier and a good experience.
CONS: Purchased the On-premise version. Found out after the 120 day satisfaction guarantee that this Product provides NO SLA to their customers who have an SLA with there clients. Thereby, when a Tech company has a tech issue with Connectwise, resolution of the problem is slow, cumbersome to try to get the right person that can help fix the problem. In essence you have to go through the Tier One Comcast call center first before you can get to someone who can help.
More reviews from 2 actual users:
Sort by:
Latest
- Latest
- Most useful
- Most positive
- Most negative
Devil in Details. Connectwise is NOT Manna from Heaven as they Convey.
Read full review >
2/5
Overall impression
3/5
Customer Support
2/5
Value for Money
3/5
Ease of Use
Published on: 19.07.2021
Company Size: 1-10 Employees
Industry: Computer & Network Security
PROS: Best aspects of the product is it has a very good Training through University of Connectwise so on boarding employees is easier and a good experience.
CONS: Purchased the On-premise version. Found out after the 120 day satisfaction guarantee that this Product provides NO SLA to their customers who have an SLA with there clients. Thereby, when a Tech company has a tech issue with Connectwise, resolution of the problem is slow, cumbersome to try to get the right person that can help fix the problem. In essence you have to go through the Tier One Comcast call center first before you can get to someone who can help.
Slow Technical Support
Read full review >
3/5
Overall impression
1/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 28.04.2021
Company Size: 11-50 Employees
Industry: Information Technology and Services
PROS: Scalability and detailed tracking of service/project items.
CONS: CW chat is relatively quick but those agents cannot actually see your system (according to the last agent I chatted with) to provide any real support. How to guides are available and easy to use for identifying normal use and setup issues but not for fixing problems. True technical support is nearly impossible to get when it matters most.
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ConnectWise user reviews
Devil in Details. Connectwise is NOT Manna from Heaven as they Convey.
Read full review >
2/5
Overall impression
3/5
Customer Support
2/5
Value for Money
3/5
Ease of Use
Published on: 19.07.2021
Company Size: 1-10 Employees
Industry: Computer & Network Security
Slow Technical Support
Read full review >
3/5
Overall impression
1/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 28.04.2021
Company Size: 11-50 Employees
Industry: Information Technology and Services
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