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Customer Thermometer Review
What is Customer Thermometer?
Customer Thermometer is a very popular business application that allows users to determine the mood of their visitors using a 1-click feedback tool. With Customer Thermometer, businesses can get the thoughts of their visitors about their experience and the quality of service they received with just a simple tool.
Customer Thermometer redefines and can easily replace conventional surveys with their quick process that includes customizable emails and landing page templates. Aside from emails, Customer Thermometer can also send questions via third party apps by embedding the system to your existing CRM or helpdesk service or via email footers.
With such application working for you, you can get identifiable feedback and come up with the most appropriate response.
Show MoreOverview of Customer Thermometer Benefits
Customer Thermometer is a useful tool that allows you to immediately address unhappy customers and make them happy, if not happier, with your services and products. Here are other benefits that might give your enterprise the edge when it comes to satisfying your customers efficiently and quickly.
- Easily determine and decide your questions, customize your templates and landing pages, and send your queries via email, third party apps, and email footers.
- Quickly identify the source of the feedback and know who to follow-up quickly once the issue is addressed.
- Determine the issue quickly by asking the only questions that matter most.
- Send surveys that are suitable for various platforms, purposes, and environments.
Overview of Customer Thermometer Features
- Email Thermometers
- Embedded Thermometers
- Email Thermometers
- Vast selection of customizable icons
- Create your own icons
- Real-Time Reporting Dashboards
- Custom Fields
- Customer Unhappiness Notifications
- Satisfaction Tracker
- Individual Performance Monitoring
- Timed and Reminder Blasts
- Real-Time Results Widgets
- Net Promoter Score
Customer Thermometer Position In Our Categories
Keeping in mind businesses have unique business demands, it is only wise that they abstain from seeking an all-encompassing, “perfect” software system. Needless to say, it would be difficult to try to pinpoint such application even among recognizable software systems. The clever step to do should be to write the several key aspects that need scrutiny including key features, plans, skill levels of staff, organizational size, etc. Next, you should conduct your product research comprehensively. Read some Customer Thermometer reviews and scrutinize each of the software systems in your list in detail. Such detailed research ensure you weed out unfit applications and pay for the one that includes all the benefits your business requires.
Position of Customer Thermometer in our main categories:
TOP
500
Customer Thermometer is one of the top 500 CRM Software products
TOP
200
Customer Thermometer is one of the 200 Customer Support Software products
It is crucial to keep in mind that almost no app in the Customer Support Software category is a perfect solution able to meet all the needs of various business types, sizes and industries. It may be a good idea to read a few Customer Thermometer Customer Support Software reviews first as specific solutions might excel just in a very narrow group of applications or be designed with a very specific industry in mind. Others can function with a goal of being easy and intuitive and therefore lack complicated functionalities desired by more experienced users. You can also come across solutions that focus on a wide group of customers and provide a powerful feature set, but this frequently comes at a higher price of such a service. Be certain that you're aware of your needs so that you buy a solution that offers exactly the features you look for.
How Much Does Customer Thermometer Cost?
Customer Thermometer Pricing Plans:
Free Trial
Runner
$29/month
Jumper
$49/month
Flyer
$99/month
Mach 1
$159/month
Enterprise Plan
Contact vendor
What are Customer Thermometer pricing details?
Customer Thermometer Pricing Plans:
Free Trial
Runner
$29/month
Jumper
$49/month
Flyer
$99/month
Mach 1
$159/month
Enterprise Plan
Contact vendor
Companies can choose from five different Customer Thermometer packages, with each plan built to address varying business requirements and budgets.
Runner – $29/month
- Powerful analytics & reporting
- Unlimited users
- League Tables
- Mobile alerts
- 50 credits per month
Jumper – $49/month
- Iincludes all Runner features plus:
- Outlook / Gmail signature buttons
- Embed Thermometer code into your own emails via 3rd party apps such as Zendesk or Outlook
- Net Promoter® Score
- Telephone support
- 200 credits per month
Flyer – $99/month
- All features plus 500 credits per month
Mach 1 – $159/month
- All features plus 1,000 credits
Enterprise Plan – Contact Customer Thermometer directly for pricing details
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you make a decision to buy a Customer Support Software it’s crucial not only to see how experts evaluate it in their reviews, but also to check if the actual people and enterprises that purchased this software are indeed content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Customer Thermometer reviews across a broad range of social media sites. The data is then displayed in a simple to understand format indicating how many users had positive and negative experience with Customer Thermometer. With that information available you should be prepared to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Customer Thermometer?
Customer Thermometer supports integrations with the following business systems and applications:
- Zendesk
- Outlook
- Desk.com
- Salesforce
- Autotask
- MailChimp
- Intercom
- Infusionsoft
- Gmail
- Administrate
- Aweber
- Microsoft Dynamics
- Kayako
- TeamSupport
- ConnectWise
- Sirportly
- ServiceCEO
- HappyFox
- Service Autopilot
- LiveAgent Support
- Zoho Support Shopify
- CampaignMonitor
- Maximizer CRM
Customer Thermometer User Reviews
Customer Thermometer average rating:
3/5
Overall impression
5/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Customer thermometer gives you a full picture of your customers’ satisfaction
Read full review >
3/5
Overall impression
3/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 13.05.2021
Company Size: More than 100 Employees
Industry: Computer Software
PROS: I love the analytics features of the Customer Thermometer. The software categorizes the comments by color stars such as: red, yellow, green and gold stars, also separates the responses in a different tab. It’s very practical and useful, because I have a full picture of my customer’ satisfaction. Also, the check mark box which is next to the comments is great because we can indicate when my team has taken action on specific issue. What’s more, the software allows us to access data easily and by date, which is very helpful tool.
CONS: We couldn’t access data, but now they implemented the feature. So everything is good by now.
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Customer Thermometer user reviews
Customer thermometer gives you a full picture of your customers’ satisfaction
Read full review >
3/5
Overall impression
3/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 13.05.2021
Company Size: More than 100 Employees
Industry: Computer Software
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