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Customer Thermometer Review
What is Customer Thermometer?
Customer Thermometer is a very popular business application that allows users to determine the mood of their visitors using a 1-click feedback tool. With Customer Thermometer, businesses can get the thoughts of their visitors about their experience and the quality of service they received with just a simple tool.
Customer Thermometer redefines and can easily replace conventional surveys with their quick process that includes customizable emails and landing page templates. Aside from emails, Customer Thermometer can also send questions via third party apps by embedding the system to your existing CRM or helpdesk service or via email footers.
With such application working for you, you can get identifiable feedback and come up with the most appropriate response.
Show MoreOverview of Customer Thermometer Benefits
Customer Thermometer is a useful tool that allows you to immediately address unhappy customers and make them happy, if not happier, with your services and products. Here are other benefits that might give your enterprise the edge when it comes to satisfying your customers efficiently and quickly.
- Easily determine and decide your questions, customize your templates and landing pages, and send your queries via email, third party apps, and email footers.
- Quickly identify the source of the feedback and know who to follow-up quickly once the issue is addressed.
- Determine the issue quickly by asking the only questions that matter most.
- Send surveys that are suitable for various platforms, purposes, and environments.
Overview of Customer Thermometer Features
- Email Thermometers
- Embedded Thermometers
- Email Thermometers
- Vast selection of customizable icons
- Create your own icons
- Real-Time Reporting Dashboards
- Custom Fields
- Customer Unhappiness Notifications
- Satisfaction Tracker
- Individual Performance Monitoring
- Timed and Reminder Blasts
- Real-Time Results Widgets
- Net Promoter Score
Customer Thermometer Position In Our Categories
Because businesses have their own business-related demands, it is reasonable they abstain from adopting a one-size-fits-all, ”best” software system. Still, it would be almost impossible to try to stumble on such a software solution even among sought-after software systems. The reasonable step to undertake would be to list the numerous key factors that call for a examination such as key features, pricing, skill capability of staff members, business size, etc. Next, you should conduct your research fully. Browse over these Customer Thermometer review articles and look into each of the software products in your shortlist more closely. Such all-encompassing research ensure you steer clear of unsuitable applications and buy the system which meets all the aspects your business requires to realize efficiency.
Position of Customer Thermometer in our main categories:
TOP
500
Customer Thermometer is one of the top 500 CRM Software products
TOP
200
Customer Thermometer is one of the 200 Customer Support Software products
There are trendy and widely used systems in each software category. But are they automatically the best fit for your organization’s specific needs? A market-leading software product may have thousands of subscribers, but does it provide what you require? For this reason, do not blindly invest in popular systems. Read at least a few Customer Thermometer Customer Support Software reviews and think about the aspects that you want in the software such as the fees, main functionality, available integrations etc. Then, shortlist a few systems that fit your requirements. Check out the free trials of these products, read online reviews, get information from the vendor, and do your investigation thoroughly. This exhaustive research is sure to assist you choose the most excellent software platform for your firm’s special wants.
How Much Does Customer Thermometer Cost?
Customer Thermometer Pricing Plans:
Free Trial
Runner
$29/month
Jumper
$49/month
Flyer
$99/month
Mach 1
$159/month
Enterprise Plan
Contact vendor
What are Customer Thermometer pricing details?
Customer Thermometer Pricing Plans:
Free Trial
Runner
$29/month
Jumper
$49/month
Flyer
$99/month
Mach 1
$159/month
Enterprise Plan
Contact vendor
Companies can choose from five different Customer Thermometer packages, with each plan built to address varying business requirements and budgets.
Runner – $29/month
- Powerful analytics & reporting
- Unlimited users
- League Tables
- Mobile alerts
- 50 credits per month
Jumper – $49/month
- Iincludes all Runner features plus:
- Outlook / Gmail signature buttons
- Embed Thermometer code into your own emails via 3rd party apps such as Zendesk or Outlook
- Net Promoter® Score
- Telephone support
- 200 credits per month
Flyer – $99/month
- All features plus 500 credits per month
Mach 1 – $159/month
- All features plus 1,000 credits
Enterprise Plan – Contact Customer Thermometer directly for pricing details
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you decide to buy a Customer Support Software it’s crucial not only to learn how experts rank it in their reviews, but also to discover whether the actual people and enterprises that bought these solutions are actually satisfied with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Customer Thermometer reviews across a wide array of social media sites. The information is then presented in an easy to digest format revealing how many people had positive and negative experience with Customer Thermometer. With that information at your disposal you should be equipped to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Customer Thermometer?
Customer Thermometer supports integrations with the following business systems and applications:
- Zendesk
- Outlook
- Desk.com
- Salesforce
- Autotask
- MailChimp
- Intercom
- Infusionsoft
- Gmail
- Administrate
- Aweber
- Microsoft Dynamics
- Kayako
- TeamSupport
- ConnectWise
- Sirportly
- ServiceCEO
- HappyFox
- Service Autopilot
- LiveAgent Support
- Zoho Support Shopify
- CampaignMonitor
- Maximizer CRM
Customer Thermometer User Reviews
Customer Thermometer average rating:
3/5
Overall impression
5/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Customer thermometer gives you a full picture of your customers’ satisfaction
Read full review >
3/5
Overall impression
3/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 13.05.2021
Company Size: More than 100 Employees
Industry: Computer Software
PROS: I love the analytics features of the Customer Thermometer. The software categorizes the comments by color stars such as: red, yellow, green and gold stars, also separates the responses in a different tab. It’s very practical and useful, because I have a full picture of my customer’ satisfaction. Also, the check mark box which is next to the comments is great because we can indicate when my team has taken action on specific issue. What’s more, the software allows us to access data easily and by date, which is very helpful tool.
CONS: We couldn’t access data, but now they implemented the feature. So everything is good by now.
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Customer Thermometer user reviews
Customer thermometer gives you a full picture of your customers’ satisfaction
Read full review >
3/5
Overall impression
3/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 13.05.2021
Company Size: More than 100 Employees
Industry: Computer Software
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