CXsphere Review
What is CXsphere?
CXsphere is a customer experience platform that improves how brands, firms, and businesses engage with customers and generate profits through predictive analytics. This simple yet powerful software solution allows you to collect behavioral information directly from customers. CXsphere then augments and analyzes these pieces of information and provides you with actionable insights about your customers.
You’ll be able to predict customers’ possible behavior in the future, such as what products they may buy or if they have a higher tendency to churn. Based on your insights and predictions on customers’ behavior, you can proactively manage your customers and launch personalized and strategic marketing initiatives. CXsphere is also built with an easy-to-access dashboard where you can set up your entire team and manage the activities of all the individuals included in it.
Show MoreOverview of CXsphere Benefits
Customer Behavioral Information
CXsphere gives you an easy, organized, and effective way to collect and manage information about the behavior of your customers. You can request behavioral information from customers and ask their permission to use the information they provided without putting their privacy at risk. You can also incentivize or reward customers for giving you the information you need, allowing both parties to monetize customer behavioral information.
The platform provides you with customer behavioral information gathered from different sources online as well. These information are augmented with the information you directly requested and collected from your customers.
Therefore, all the essential customer behavioral information you need are consolidated in one place. This eliminates the data silos in your organization caused by multiple disparate and disconnected tools. With these capabilities, you can map and understand your customers’ journey across various digital channels and see their behavior from their own point of view.
Predictive Customer Analytics
CXsphere uses artificial intelligence to help you discover valuable and actionable insights into how your customers behave online. As it captures, processes, and analyses information, you can make predictions on the possible future behavior of your customers. For example, you’ll find out the likelihood of customers to engage or churn, the cross-sell and upsell services or products they may probably purchase, and the days and times when they are more willing to buy.
You can use your insights and predictions on customer behavior to manage customers in a more proactive way. This means you’ll be able to take strategic actions and initiatives to influence the behavior of your customers. You can launch personalized campaigns to re-engage inactive customers and retain those active ones, resulting in higher ROI and profits and lower churn rates.
Team Management
The platform brings a simple and clean dashboard that assists you in building and managing your customer experience and engagement team. Accessible via web browsers and mobile devices, the dashboard allows you to invite all the individuals composing your team and grant them access to information, resources, and functionalities they need. The dashboard also displays reports that reveal patterns and trends in customers’ behavior. You and your team members can use these reports to manage customers in the shortest possible lead time.
Show MoreOverview of CXsphere Features
- Information Request
- API Integration
- Information Augmentation
- Predictive Customer Analytics
- Behavioral Insights
- Team Management
- Dashboard
Awards & Quality Certificates
CXsphere Position In Our Categories
Because businesses have their own business requirements, it is only reasonable that they abstain from preferring an all-encompassing, ideal system. However, it would be almost impossible to discover such an app even among popular software products. The practical thing to undertake would be to write the different important functions which need careful thought including major features, costing, technical skill levels of the employees, business size, etc. Then, you must follow through your product research thoroughly. Read some of these CXsphere review articles and check out the other applications in your shortlist more closely. Such well-rounded product investigation ascertain you avoid ill-fitting applications and buy the system which has all the tools your business requires.
Position of CXsphere in our main categories:
TOP
100
CXsphere is one of the top 100 Customer Experience Management Software products
TOP
50
CXsphere is one of the 50 Predictive Analysis Software products
If you are interested in CXsphere it may also be sensible to investigate other subcategories of Customer Experience Management Software listed in our base of B2B software reviews.
Each organization has different needs and requires a system that can be personalized for their size, type of staff members and buyers, and the specific industry they are in. For these reasons, no software can proffer perfect tools off-the-shelf. When you try to find a software product, first be sure what you want it for. Read some CXsphere Customer Experience Management Software reviews and ask yourself do you desire basic functionality or do you want advanced tools? Are there any industry-specific functionalities that you are looking for? Obtain the answers to these questions to assist your search. There are plenty of aspects that you need to reflect on and these include your finances, specific business wants, your organization size, integration requirements etc. Take your time, use a few free trials, and finally choose the platform that presents all that you require to enhance your company effectiveness and productivity.
How Much Does CXsphere Cost?
CXsphere Pricing Plans:
Free Trial
CXsphere
Contact vendor
What are CXsphere pricing details?
CXsphere Pricing Plans:
Free Trial
CXsphere
Contact vendor
CXsphere’s enteprise pricing information is available only on request. Please contact a representative of the company and ask for a quote.
User Satisfaction
Positive Social Media Mentions
19
Negative Social Media Mentions
0
We are aware that when you choose to purchase a Customer Experience Management Software it’s important not only to learn how experts score it in their reviews, but also to check if the actual clients and businesses that purchased it are actually satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and CXsphere reviews across a vast range of social media sites. The information is then featured in a simple to understand way indicating how many people had positive and negative experience with CXsphere. With that information at hand you will be prepared to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CXsphere?
CXsphere connects with various third-party applications via simple API integration.
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