Deskforce Review
What is Deskforce?
Deskforce is a cloud-based contact center platform that offers businesses and organizations with a suite of real-time communications solutions, allowing them to effecctively engage their clients through a plethora of communication channels. Among the solutions it offers include Predictive Dialer, Cloud PBX, SMS and Messaging, Virtual Numbers, SIP Trunking, and Speech to Text.
With its proprietary SaaS-based applications, API’s and CRM integrations, Deskforce gives their users a comprehensive platform that improves customer engagement and bolsters agent productivity by up to 400%. Driven by its API-first strategy, Deskforce developers place the interests and requirements of their clients’ developers front and forward, ensuring that the contact center software they want is indeed what they get.
Show MoreOverview of Deskforce Benefits
Deskforce gives you a powerful and user-friendly contact center software that runs smoothly from the cloud. It provides you with a plethora of customer communication and engagement solutions that your agents will find easy to use and master and deliver positive experiences to your customers at every point and instance.
Whether you are handling inbound or outbound calls or provide messaging and SMS notifications and support, Deskforce is a system that suits your contact center needs and specifications.
Its Atomic Dialer feature enables you to take full advantage of your engagements and make them more meaningful and fruitful. This predictive dialing functionality threshes out calls except the ones identified and associated with your leads. With Atomic Dialer, any outbound call center or sales and marketing team will see their engagements soar and conversion rates rise.
Need a corporate-grade phone system sans the expensive equipment? Deskforce gives you a full-featured business phone setup that is totally cloud-based, scalable, and highly secure. Once everything is set, which can be accomplished within 24 hours, you can call from anywhere in the world, minus the bulky external devices and the expenses that come with the hardware, installation, and maintenance.
Some people prefer to be contacted via SMS. Deskforce lets you create your own SMS processes that work for you and your customers. You can integrate SMS with PBX, make it work along with Deskforce Predictive Dialer, and launch mass SMS campaigns among others.
Show MoreOverview of Deskforce Features
What Problems Will Deskforce Solve?
Calling leads and contacts can be a boring and complicated task as it involves dealing with tens to hundreds of contacts and storing lead information in a number of silos. Other issues that plague lead engagement and slow down the process of real-time contact include Timezones, busy signals, voicemails, etc. All these can all alter and delay your campaign.
Deskforce takes out all the pain points from dialing and contacting your leads. Deskforce automatically contacts the lead at the desired time and only passes live calls to your agents. Agents will find a %400 improvement in their performance as less time is required in getting a live answer.
Furthermore, any contact that is unable to answer can be sent an SMS and EMAIL automatically with a link for them to press which will trigger another attempt by the agent!
Deskforce Position In Our Categories
Bearing in mind businesses have unique business-related demands, it is only practical that they steer clear of picking a one-size-fits-all, “perfect” software solution. Needless to say, it would be hard to try to pinpoint such application even among widely used software products. The sensible thing to do is to shortlist the various main factors that necessitate inspection such as essential features, pricing, technical skill ability of staff, business size, etc. Then, you must follow through the product research fully. Have a look at some Deskforce evaluations and scrutinize the other software options in your shortlist more closely. Such all-encompassing research makes sure you circumvent mismatched software solutions and pay for the one that offers all the tools your company requires in sustaining growth.
Position of Deskforce in our main categories:
TOP
200
Deskforce is one of the top 200 Customer Support Software products
Since each company has unique business needs, it is advisable for them to abstain from looking for a one-size-fits-all perfect software application. Needless to say, it would be pointless to try to find such a platform even among popular software applications. The smart thing to do would be to jot down the various vital elements that need consideration such as key features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Deskforce Call Center Software reviews and investigate each of the other systems in your shortlist in detail. Such in-depth groundwork can ensure you weed out ill-fitting platforms and select the solution that offers all the aspects you require for business success.
How Much Does Deskforce Cost?
Deskforce Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Deskforce pricing details?
Deskforce Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Deskforce for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you choose to buy a Call Center Software it’s crucial not only to learn how experts evaluate it in their reviews, but also to find out whether the real users and enterprises that bought this software are indeed satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Deskforce reviews across a broad range of social media sites. The data is then presented in an easy to understand format indicating how many users had positive and negative experience with Deskforce. With that information at hand you will be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Deskforce?
Deskforce integrates with the following business systems and applications:
- Salesforce
- Microsoft Dynamics
- Zendesk
- Zoho
- Bitrix
- SugarCRM
- HighRise
- Vtiger
- Zurmo
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