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DiamanteDesk Review
What is DiamanteDesk?
DiamanteDesk is a free open-source customer ticket support desk aimed at companies and organizations that are looking for a customer support platform to meet their unique needs, requirements, and workflows but scalable and flexible enough to allow them to make the necessary adjustments when needed. As an open-source platform, DiamanteDesk can be tailored and configured by developers, allowing for easy and quick customizations and extra development.
DiamanteDesk comes with all the features expected from a basic ticket support system. That said, the open-source ticket support system is built on modern technology stack (PHP, Symfony, Oro Platform, Bootstrap) that offers high reliability and extensibility as well as the flexibility and scalability needed to address varying customer needs and shifting industry requirements.
Show MoreOverview of DiamanteDesk Benefits
DiamanteDesk is designed to streamline the ticket support process by assigning tickets to the most qualified support agent or department. Once a ticket is submitted by the customer, DiamanteDesk automatically sends the ticket to the responsible department, agent, employee, or resource for the quick and appropriate action. With its open-source design, users are able to customize DiamanteDesk based on their business workflows and logic and unique company processes.
Because tickets are submitted to and handled by the right departments and/or agents, issues are quickly addressed and acted on. This results in quicker response time, decreased average waiting time, lower average handling time, and better customer satisfaction. On top of that, DiamanteDesk bridges both customer and support agent through a communication feature within the same channel, making interaction possible.
All support tickets are stored and organized in a very systematic way. They can be accessed for further analysis, helping management identify and address weak areas, determine customer issues with their products and services, discover customer expectations, recognize opportunities and make the most of them.
Customer support requests stream from a variety of channels and getting them organized can be a difficult task, to begin with. DiamanteDesk provides you with a platform that centralizes all your support tickets regardless of their source. Whether they come through email, Facebook, Twitter, SMS, phone calls, and others, DiamanteDesk helps you work on them easily from a single location and initiate reverse communication through the same channel.
Show MoreOverview of DiamanteDesk Features
- Open-Source
- Built on modern and most prospective technologies
- 3rd Party Integrations
- Full System Control via API
What Problems Will DiamanteDesk Solve?
1) You are using one of popular SaaS solutions. It integrated with your web store and support managers can see purchased items in customers’ profiles, so when they receive a complain they definitely know to which product it relates. But what if you offer different warranty conditions for different products. It would be great if warranty information also was available in the customer profile in your help-desk system. So you need to customize your support system. And SaaS solutions don’t allow you to implement such simple feature. So each time when support manager receives customer request and he or she has to check warranty conditions, it requires to leave support system and search for this information in store’s admin panel. DiamanteDesk allows implementing such customizations.
2) A company was using a popular help desk software to provide customer support. However, the software had serious limitations and did not allow them to add a single column to tickets grid. With DiamanteDesk, the said company was able to develop a custom support tool that lets them go over issues that they had with their previous support software.
3) You are running your own hosting platform. It was developed from scratch so there isn’t appropriate integration with any of SaaS help-desk systems, so you have 2 options: to develop ticketing system from scratch or use DiamanteDesk – Open Source system that can be seamlessly integrated with your hosting platform.
Awards & Quality Certificates
DiamanteDesk Position In Our Categories
Since companies have their own business demands, it is practical that they avoid buying an all-in-one, “perfect” business program. Needless to say, it is almost impossible to find such application even among popular software systems. The sensible thing to do can be to list the varied key functions which demand consideration including essential features, budget, skill levels of the users, organizational size, etc. Then, you should follow through the research thoroughly. Browse over some DiamanteDesk analyses and scrutinize each of the applications in your list more closely. Such well-rounded research ascertain you weed out ill-fitting software products and pay for the system that offers all the aspects your business requires in growing the business.
Position of DiamanteDesk in our main categories:
TOP
200
DiamanteDesk is one of the top 200 Customer Support Software products
Since each company has unique business needs, it is prudent for them to refrain from looking for a one-size-fits-all perfect software solution. Needless to say, it would be useless to try to find such an app even among market-leading software solutions. The intelligent thing to do would be to catalog the various important elements that require consideration such as main features, finances, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some DiamanteDesk Customer Support Software reviews and investigate each of the other systems in your shortlist in detail. Such comprehensive homework can make sure you reject ill-fitting platforms and zero in on the app that offers all the features you require for business success.
How Much Does DiamanteDesk Cost?
DiamanteDesk Pricing Plans:
Free Trial
DiamanteDesk
Free
What are DiamanteDesk pricing details?
DiamanteDesk Pricing Plans:
Free Trial
DiamanteDesk
Free
DiamanteDesk is a free open-source support software. Contact the vendor for their enterprise pricing details and other information.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you make a decision to purchase a Customer Support Software it’s important not only to see how professionals evaluate it in their reviews, but also to find out if the actual clients and businesses that use these solutions are indeed content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and DiamanteDesk reviews across a wide array of social media sites. The information is then displayed in an easy to understand form showing how many clients had positive and negative experience with DiamanteDesk. With that information at your disposal you should be ready to make an informed business decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Open API
Language Support
- English
Pricing Model
- Free
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for DiamanteDesk?
DiamanteDesk integrates with the following business systems and applications:
- OroCRM
- Salesforce
- Sugar CRM
- Magento
- Wordpress
- PrestaShop
- Shopify
- eBay
- Amazon
- Jira
- YouTrack
- Redmine
- Basecamp
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