Elevio Review
What is Elevio?
Elevio is an innovative customer success solution designed to help businesses of all sizes reduce customer effort. The platform provides a comprehensive suite of solutions to improve how the product teams deliver knowledge to the consumer. It puts contextually pertinent support at the consumer’s fingertips and delivers in-depth reports that enable the business to pinpoint and remedy all consumer pain points.
Basically, Elevio facilitates seamless consumer experience with simplified content creation, improvement, and delivery. It improves user education and up-skilling, increasing user engagement and reducing customer agitate and support loads. To put it simply, Elevio ensures that the relevant support is promptly delivered to the right consumer. Some of its main features include article feedback, chat, support, full-page KB, in-app knowledge, and smart groups.
Show MoreOverview of Elevio Benefits
Elevio is a modern-day customer success platform built to ensure all products are easy to learn. The solution is geared towards offering self-service support and improving product education to reduce support load and increase retention. Some of its salient benefits include:
Minimal support load
Elevio prioritizes self-served support and education over the labor-intensive, assisted support channels. This is done with the knowledge that most consumers are happy when helping themselves than contacting customer support. The solution intelligently delivers the guidance and resources that consumers need, helping them grow a lasting bond with the product. By contextually placing the content on-site, you actively eliminate customer tickets. Besides, it instantly resolves issues that would have otherwise bombarded other customer support channels. This makes life easier for both the customer and your support staff.
Simplified knowledge centered support
In addition, Elevio presents a powerful tool called the Hub. The Hub offers a conducive workspace where all employees contribute to improving your documents. The feature takes into account the effort of every employee making it easy to maintain documents that are accurate, up to date, and as comprehensive as they ought to be. Besides, the solution blends data analysis and feedback using machine learning to support continuous user education.
Instant contextual support
Better still, Elevio comes with Hotspots and Assistant features. These features allow you to deliver instant, pertinent support content within your product. They remove the irritation of consumers having to move offsite or wait for customer support staff to solve simple issues. Moreover, Elevio eliminates the hurdles that inhibit customer success. It allows customer support staff to enhance your websites’ user experience (UX) designs without the need for specialized IT skills.
Show MoreOverview of Elevio Features
- Built-In Contextual Support
- Instant, Inline Help Prompts
- Relevant Content
- Help Reports
- ML-Powered Engagement and Feedback
- Embedded Assistant
- Knowledge Base
- Extensive Integrations
Elevio Position In Our Categories
Since companies have specific business-related wants, it is practical that they avoid going for a one-size-fits-all, ”best” software product. At any rate, it would be difficult to come across such a software product even among widely used software products. The clever thing to do is to list the numerous chief functions which need careful thought including critical features, plans, technical skill levels of staff members, business size, etc. Next, you must do the product research thoroughly. Have a look at these Elevio analyses and explore each of the software options in your shortlist in detail. Such well-rounded research guarantee you avoid unfit applications and buy the one which delivers all the features your business requires.
Position of Elevio in our main categories:
TOP
100
Elevio is one of the top 100 Customer Experience Management Software products
If you are interested in Elevio it may also be beneficial to investigate other subcategories of Customer Experience Management Software listed in our base of SaaS software reviews.
Companies have unique needs and requirements and no software platform can be perfect in such a situation. It is futile to try to find an ideal off-the-shelf software system that fulfills all your business requirements. The wise thing to do would be to customize the application for your unique wants, worker skill levels, finances, and other aspects. For these reasons, do not rush and subscribe to well-publicized trendy solutions. Though these may be widely used, they may not be the best fit for your specific wants. Do your research, investigate each short-listed platform in detail, read a few Elevio Customer Experience Management Software reviews, contact the seller for explanations, and finally choose the application that provides what you require.
How Much Does Elevio Cost?
Elevio Pricing Plans:
Free Trial
Starter
$79
Regular
$119
Premium
$249
What are Elevio pricing details?
Elevio Pricing Plans:
Free Trial
Starter
$79
Regular
$119
Premium
$249
Elevio offers a simple enterprise pricing structure with the following plans:
Starter – $99/month or $79/month billed annually:
- 3 team members
- Unlimited articles
- Basic hosted KB
- Visualizer
- Click tool
Regular – $149/month or $119/month billed annually
- Everything in Starter
- Help Desk integrations
- Reporting
- Customized Hosted KB
- Advanced modules
Premium – $299/month or $249/month billed annually
- Everything in Regular
- Article auto syncing
- Priority support
- Multilingual content
User Satisfaction
Positive Social Media Mentions
4
Negative Social Media Mentions
0
We know that when you make a decision to get a Customer Experience Management Software it’s crucial not only to learn how professionals score it in their reviews, but also to discover whether the real people and enterprises that bought these solutions are indeed satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Elevio reviews across a broad range of social media sites. The information is then displayed in an easy to digest way revealing how many clients had positive and negative experience with Elevio. With that information available you will be prepared to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- German
- Japanese
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Turkish
- Swedish
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Elevio?
Elevio integrates with the following applications:
- Salesforce
- Zendesk
- Freshdesk
- Help Scout
- Teamworkdesk
- Groove
- HelpDocs
- Uservoice
- Slack
- WordPress
- Chatlio
- Drift
- Chatra
- Freshchat
- Intercom
- Olark
- LiveChat
- Smooch
- SnapEngage
- Tagove
- Zapier
- Userengage
- Talkus
- Zopim
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