Elevio Review
What is Elevio?
Elevio is an innovative customer success solution designed to help businesses of all sizes reduce customer effort. The platform provides a comprehensive suite of solutions to improve how the product teams deliver knowledge to the consumer. It puts contextually pertinent support at the consumer’s fingertips and delivers in-depth reports that enable the business to pinpoint and remedy all consumer pain points.
Basically, Elevio facilitates seamless consumer experience with simplified content creation, improvement, and delivery. It improves user education and up-skilling, increasing user engagement and reducing customer agitate and support loads. To put it simply, Elevio ensures that the relevant support is promptly delivered to the right consumer. Some of its main features include article feedback, chat, support, full-page KB, in-app knowledge, and smart groups.
Show MoreOverview of Elevio Benefits
Elevio is a modern-day customer success platform built to ensure all products are easy to learn. The solution is geared towards offering self-service support and improving product education to reduce support load and increase retention. Some of its salient benefits include:
Minimal support load
Elevio prioritizes self-served support and education over the labor-intensive, assisted support channels. This is done with the knowledge that most consumers are happy when helping themselves than contacting customer support. The solution intelligently delivers the guidance and resources that consumers need, helping them grow a lasting bond with the product. By contextually placing the content on-site, you actively eliminate customer tickets. Besides, it instantly resolves issues that would have otherwise bombarded other customer support channels. This makes life easier for both the customer and your support staff.
Simplified knowledge centered support
In addition, Elevio presents a powerful tool called the Hub. The Hub offers a conducive workspace where all employees contribute to improving your documents. The feature takes into account the effort of every employee making it easy to maintain documents that are accurate, up to date, and as comprehensive as they ought to be. Besides, the solution blends data analysis and feedback using machine learning to support continuous user education.
Instant contextual support
Better still, Elevio comes with Hotspots and Assistant features. These features allow you to deliver instant, pertinent support content within your product. They remove the irritation of consumers having to move offsite or wait for customer support staff to solve simple issues. Moreover, Elevio eliminates the hurdles that inhibit customer success. It allows customer support staff to enhance your websites’ user experience (UX) designs without the need for specialized IT skills.
Show MoreOverview of Elevio Features
- Built-In Contextual Support
- Instant, Inline Help Prompts
- Relevant Content
- Help Reports
- ML-Powered Engagement and Feedback
- Embedded Assistant
- Knowledge Base
- Extensive Integrations
Elevio Position In Our Categories
Knowing that companies have special business wants, it is sensible they steer clear of going for a one-size-fits-all, ”best” software solution. Regardless, it would be hard to try to pinpoint such application even among widely used software products. The efficient step to do is to shortlist the numerous important factors which need inspection including major features, price plans, skill competence of staff members, organizational size, etc. The second step is, you should conduct the product research fully. Have a look at some Elevio reviews and look over each of the solutions in your list more closely. Such detailed research ascertains you avoid ill-fitting applications and choose the one which includes all the tools your business requires.
Position of Elevio in our main categories:
TOP
100
Elevio is one of the top 100 Customer Experience Management Software products
If you are considering Elevio it could also be beneficial to investigate other subcategories of Customer Experience Management Software gathered in our base of B2B software reviews.
Since each organization has unique business needs, it is prudent for them to desist from searching for a one-size-fits-all perfect software system. Needless to say, it would be futile to try to find such a system even among widely used software solutions. The clever thing to do would be to list the various essential aspects that need consideration such as main features, budget, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some Elevio Customer Experience Management Software reviews and look into each of the other apps in your shortlist in detail. Such comprehensive homework can ensure you discard ill-fitting applications and zero in on the app that offers all the features you require for business success.
How Much Does Elevio Cost?
Elevio Pricing Plans:
Free Trial
Starter
$79
Regular
$119
Premium
$249
What are Elevio pricing details?
Elevio Pricing Plans:
Free Trial
Starter
$79
Regular
$119
Premium
$249
Elevio offers a simple enterprise pricing structure with the following plans:
Starter – $99/month or $79/month billed annually:
- 3 team members
- Unlimited articles
- Basic hosted KB
- Visualizer
- Click tool
Regular – $149/month or $119/month billed annually
- Everything in Starter
- Help Desk integrations
- Reporting
- Customized Hosted KB
- Advanced modules
Premium – $299/month or $249/month billed annually
- Everything in Regular
- Article auto syncing
- Priority support
- Multilingual content
User Satisfaction
Positive Social Media Mentions
4
Negative Social Media Mentions
0
We are aware that when you decide to buy a Customer Experience Management Software it’s important not only to see how professionals evaluate it in their reviews, but also to check if the real users and enterprises that bought this software are genuinely happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Elevio reviews across a broad array of social media sites. The data is then displayed in an easy to understand format indicating how many clients had positive and negative experience with Elevio. With that information at hand you should be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- German
- Japanese
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Turkish
- Swedish
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Elevio?
Elevio integrates with the following applications:
- Salesforce
- Zendesk
- Freshdesk
- Help Scout
- Teamworkdesk
- Groove
- HelpDocs
- Uservoice
- Slack
- WordPress
- Chatlio
- Drift
- Chatra
- Freshchat
- Intercom
- Olark
- LiveChat
- Smooch
- SnapEngage
- Tagove
- Zapier
- Userengage
- Talkus
- Zopim
Elevio
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular Elevio Alternatives
Top Competitors To Elevio By Price
Product name:
Price:
Trending Customer Experience Management Software Reviews
Elevio Comparisons
Product name:
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?