Engage Review
What is Engage?
Engage is a live chat tool that helps your sales organization to accelerate pipeline, enhance the customer experience and improve visitor-to-lead conversion ratios. The platform helps visitors to your website to reach out, in real time, to your agents and employees in a personable way.
Show MoreOverview of Engage Benefits
The legacy live chat you see on websites hasn’t seen significant innovation in the last decade. The idea of being in a chat queue or speaking with someone you don’t know in a tiny chat box is outdated. Engage is designed as a new form of networking on the web. It enables organizations to put their customer-facing professionals on their website in an authentic way.
Visitors and customers see pictures, names, and job titles, they do not have to wait in a chat queue, they get to choose who they speak with, and they can come back at any future point and start a chat again with the same person. Engage believes customers deserve to get a personal relationship, and the app helps like-minded companies to do that.
Show MoreOverview of Engage Features
- Administrative controls
- Agent profiles
- Agent-level status buttons
- API (Application Programming Interface)
- Audible and visual chat notifications
- Audio and video chat
- Browser preview
- Chat analytics
- Chat log keyword search
- Chat log retention
- Chat memory
- Company directory
- Completely browser (cloud) based
- Custom branding
- Direct chat URL
- Dynamic data visualization
- Email chat session to visitor
- FINRA-compliant record retention
- HIPAA-compliant security
- Hyper local visitor IP geolocation
- Incoming chat audible and visual alerts
- Media/file storage and sharing
- Multiple concurrent chat sessions
- Offline agent-specific messaging
- Proactive chat
- Queueless chat
- Responsively designed
- Single line of code integration
- Team and department directory
- Text chat
- Unlimited chats
- Visitor analysis: referring URL and pages visited
- Website “chat now” buttons
What Problems Will Engage Solve?
Scenario 1: You have people visiting your website, then leaving, and you didn’t find out why you didn’t convert them into a lead. With Engage, you can have more at-bats with prospective customers by being there to greet them instantly.
Scenario 2: Your visitors are frustrated because all they want to do when visiting your website is to find a warm body to talk to. Unfortunately, your “contact us” page isn’t cutting it. Engage offers a directory of all your customer-facing people. You can surface that and give your visitors the human option.
Scenario 3: Customers don’t like legacy chat where they are forced to talk with a person they know nothing about. This causes a lot of trust issues. Engage helps companies to support customers with information about who they are going to chat with before the chat begins. Digitally getting to know a person helps visitors and customers to quickly establish trust when they go into a conversation, comfortable with the fact the person they have chosen has the right job title and is truly empowered to help them with their issues or questions.
Engage Position In Our Categories
Since companies have specific business-related needs, it is only logical they abstain from adopting an all-encompassing, ”best” software product. Be that as it may, it is nearly futile to try to stumble on such an app even among well-known software solutions. The best thing to undertake is to list the several main factors that require investigation including crucial features, costing, technical skill ability of the users, company size, etc. After which, you must conduct your product research systematically. Read these Engage evaluations and look into each of the software options in your list more closely. Such well-rounded product investigation makes sure you take out unsuitable applications and buy the one that delivers all the tools your business requires in growing the business.
Position of Engage in our main categories:
TOP
200
Engage is one of the top 200 Customer Support Software products
It is essential to note that virtually no service in the Customer Support Software category is a perfect solution able to meet all the goals of various company types, sizes and industries. It may be a good idea to read a few Engage Customer Support Software reviews first as specific software might dominate just in a very small set of applications or be created with a very specific industry in mind. Others might work with an intention of being simple and intuitive and as a result lack advanced features welcomed by more experienced users. There are also apps that support a large group of customers and give you a rich feature toolbox, but this frequently comes at a more significant cost of such a software. Be certain that you're aware of your requirements so that you select a solution that offers specifically the functionalities you search for.
How Much Does Engage Cost?
Engage Pricing Plans:
Free Trial
Engage
$7/month
What are Engage pricing details?
Engage Pricing Plans:
Free Trial
Engage
$7/month
Engage is priced at $7/month per profile. There are no hidden fees or expensive start up costs. The vendor offers a 30-day free trial.
User Satisfaction
Positive Social Media Mentions
134
Negative Social Media Mentions
1
We are aware that when you make a decision to get a Customer Support Software it’s vital not only to learn how professionals score it in their reviews, but also to check whether the real users and companies that use this software are indeed happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Engage reviews across a wide array of social media sites. The information is then presented in an easy to understand format showing how many people had positive and negative experience with Engage. With that information available you should be equipped to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Engage?
Engage is friendly to CRM systems, and it is responsively designed to work across desktop, mobile and tablet.
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