EspoCRM Review
What is EspoCRM?
EspoCRM is an open-source web application that enables users to view, enter and analyze their organization’s relationships with customers and partners alike. Blazingly fast and highly configurable, EspoCRM presents users with a web-based CRM platform that will simplifies and streamlines the analysis of their consumers’ actions and behavior so they can create or improve their products and services to meet specific needs and demands.
The software comes equipped with an intuitive and a very navigable interface, turning every integration into a seamless process and helping users discover more opportunities as well as evaluate their companies, projects, and people. With EspoCRM, companies and organizations can see clearly into their consumers and derive highly actionable insights, providing them with precious information that will help them enhance products and services range, build and maintain fruitful relationships, boost their revenues and drive business growth.
Show MoreOverview of EspoCRM Benefits
EspoCRM is a robust, feature-rich, and highly powerful CRM platform that can be implemented in various industries and by countless organizations. It is highly adaptable, easy to use, and can be configured easily so that it meets and addresses the needs of your business, even if they change from time to time.
EspoCRM is an ideal CRM tool for players in the wholesale and retail trade, e-commerce, education, travel and tourism, banking and finance, customer service, healthcare, manufacturing, and real estate to name a few.
With EspoCRM, you have the option to deploy the software on-premise or in the cloud. This flexibility gives you more than just a wiggle room you need to implement the software based on your needs and specifications.
On-premise deployment means that your CRM database is stored locally and the software runs on your own hardware. Since it is an open source program, you have free rein on modifying the software so that it meets and caters to your needs. On top of that, you don’t have to be concerned with limited database size.
If you opt to have EspoCRM running on the cloud, then you will love the fact that you don’t require additional hardware to get the software run and there is no need to worry about maintenance and update. It automatically updates and implements changes, enabling you to focus solely on your business. And if ever you need to switch to an on-premise setup, you can do so anytime.
Show MoreOverview of EspoCRM Features
- Document Management
- Reports
- Sales Forecasting
- Lead Management
- Call Management
- Sales Performance Management
- Alerts & Notifications
- Campaigns
- Email Integration
- Appointment Management
- Opportunity Management
- Contact Management
- Sales Collaboration
- Activity Management
What Problems Will EspoCRM Solve?
1. Owners and CEO don’t know a real situation and problems in the company.
It’s a bad idea to start to do actions when company on the verge of bankruptcy it’s much better to prevent in advance. The analytical reports is a key. The CRM system can produce sales funnel reports and show on which stage you lose a money. If you fix it you will increase a company revenue. The same with reports of employee work. To control them will give better results.
2. By automatic simple processes you spend less time and can focus on major things.
WorkFlow tool enables companies to automate routine tasks. It can be easily configure to send an email message if the status of the opportunity was changed or define any other rules like create Accounts, Meetings, Tasks, change the field value, create a relation between other entity. Don’t lose your time for routine operations, automation always saving time.
3. Angry customers is a risk to losing profits.
The loyal client is ready to make more expensive purchase . And it’s a big chance that this customer could do repeat sales. CRM system store full history of interactions and it helps to better know your client.
EspoCRM Position In Our Categories
Because businesses have unique business demands, it is rational they abstain from seeking a one-size-fits-all, “perfect” software system. Just the same, it would be futile to pinpoint such an app even among widely used software solutions. The right thing to do can be to jot down the several important factors which need inspection such as key features, price plans, technical skill levels of staff members, organizational size, etc. Thereafter, you should conduct your product research systematically. Go over some of these EspoCRM analyses and scrutinize the other software products in your list in detail. Such comprehensive research ascertain you stay away from unsuitable applications and select the one which includes all the tools your business requires in sustaining growth.
Position of EspoCRM in our main categories:
TOP
200
EspoCRM is one of the top 200 CRM Software products
If you are considering EspoCRM it may also be sensible to analyze other subcategories of CRM Software listed in our database of B2B software reviews.
Each enterprise is different, and can call for a particular type of CRM Software solution that will be fit for their company size, type of customers and employees and even particular niche they cater to. You should not count on finding an ideal software that will work for each business no matter what their background is. It may be a good idea to read a few EspoCRM CRM Software reviews first and even then you should pay attention to what the service is supposed to do for your company and your staff. Do you need an easy and intuitive app with just essential functions? Will you really use the complex functionalities needed by experts and large enterprises? Are there any specific features that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a reliable software that will match your budget.
How Much Does EspoCRM Cost?
EspoCRM Pricing Plans:
Free Trial
Basic
$15/user/month
Enterprise
$25/user/month
Ultimate
$150/user/month
What are EspoCRM pricing details?
EspoCRM Pricing Plans:
Free Trial
Basic
$15/user/month
Enterprise
$25/user/month
Ultimate
$150/user/month
EspoCRM offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and choose the best plan for your business:
Basic – $15/user/month
- Minimum of 3 Users
- 1GB file storage per user
- 50,000 records
- Full feature set
- Advanced Pack included
- 12×5 (hours/days) email support
Enterprise – $25/user/month
- Minimum of 5 users
- 3GB file storage per user
- 500,000 records
- Full feature set
- Advanced Pack included
- 12×5 (hours/days) email support
Ultimate – $150/user/month
- Minimum of 10 users
- 250GB file storage
- Unlimited number of records
- Full feature set
- Advanced Pack included
- 12×5 (hours/days) email support
All plans include:
- Leads
- Opportunities
- Accounts
- Contacts
- Calendar
- Meetings
- Calls
- Tasks
- Emails
- Email Accounts
- Email Templates
- Email Filters
- Mass Email
- Cases
- Email-to-Case
- Documents
- Reports
- Business Process Management
- Workflows
- Products
- Quotes
- Invoices
- Campaigns
- Target Lists
- Email Marketing
- MailChimp Integration
- Portal
- Knowledge Base
- Google Calendar Integration
- Google Contacts Integration
- Activity Stream
- Follow Button
- Custom entities
- Custom fields
- Customizable layouts
- Label Manager
- Dynamic forms
- Calculated fields
- Users
- Teams
- Roles
- Data Import
- Export to Excel
- Export to CSV
- Currency Rates
- Themes
User Satisfaction
Positive Social Media Mentions
3
Negative Social Media Mentions
0
We know that when you decide to purchase a CRM Software it’s crucial not only to find out how professionals score it in their reviews, but also to find out if the actual clients and companies that purchased this software are genuinely satisfied with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and EspoCRM reviews across a broad range of social media sites. The information is then featured in a simple to digest way indicating how many clients had positive and negative experience with EspoCRM. With that information available you should be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- Dutch
- Polish
- Turkish
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for EspoCRM?
EspoCRM integrates with the following business systems and applications:
- Google Calendar
- Google Contacts
- MailChimp
- Microsoft Azure
- Amazon Web Services
- Asterisk Manager Interface (AMI)
- Twilio
- Starface
- Binotel
- Google Cloud
- Oracle Cloud
- VoIP Systems
EspoCRM User Reviews
EspoCRM average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
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Excellent and Powerful CRM that doesn’t break the bank
Read full review >
5/5
Overall impression
3/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 18.05.2021
Company Size: 1-10 Employees
Industry: Computer Software
PROS: The best part about ESPO is that you can make it fit your needs. Of you don't like something, you can completely change the way it works. You want a special field in your data? Easy to do! Want a special set of data not problem. Then there is the ability to have endless amounts of custom portals for customer and partners. Just a very powerful system, oh and the base system is free.
CONS: The documentation is sometimes not there and the community support is small. If you get stuck it can take a while to get an answer. If you get he Advanced Pack ($344) then you get better support.
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EspoCRM user reviews
Excellent and Powerful CRM that doesn’t break the bank
Read full review >
5/5
Overall impression
3/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 18.05.2021
Company Size: 1-10 Employees
Industry: Computer Software
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