EspoCRM Review
What is EspoCRM?
EspoCRM is an open-source web application that enables users to view, enter and analyze their organization’s relationships with customers and partners alike. Blazingly fast and highly configurable, EspoCRM presents users with a web-based CRM platform that will simplifies and streamlines the analysis of their consumers’ actions and behavior so they can create or improve their products and services to meet specific needs and demands.
The software comes equipped with an intuitive and a very navigable interface, turning every integration into a seamless process and helping users discover more opportunities as well as evaluate their companies, projects, and people. With EspoCRM, companies and organizations can see clearly into their consumers and derive highly actionable insights, providing them with precious information that will help them enhance products and services range, build and maintain fruitful relationships, boost their revenues and drive business growth.
Show MoreOverview of EspoCRM Benefits
EspoCRM is a robust, feature-rich, and highly powerful CRM platform that can be implemented in various industries and by countless organizations. It is highly adaptable, easy to use, and can be configured easily so that it meets and addresses the needs of your business, even if they change from time to time.
EspoCRM is an ideal CRM tool for players in the wholesale and retail trade, e-commerce, education, travel and tourism, banking and finance, customer service, healthcare, manufacturing, and real estate to name a few.
With EspoCRM, you have the option to deploy the software on-premise or in the cloud. This flexibility gives you more than just a wiggle room you need to implement the software based on your needs and specifications.
On-premise deployment means that your CRM database is stored locally and the software runs on your own hardware. Since it is an open source program, you have free rein on modifying the software so that it meets and caters to your needs. On top of that, you don’t have to be concerned with limited database size.
If you opt to have EspoCRM running on the cloud, then you will love the fact that you don’t require additional hardware to get the software run and there is no need to worry about maintenance and update. It automatically updates and implements changes, enabling you to focus solely on your business. And if ever you need to switch to an on-premise setup, you can do so anytime.
Show MoreOverview of EspoCRM Features
- Document Management
- Reports
- Sales Forecasting
- Lead Management
- Call Management
- Sales Performance Management
- Alerts & Notifications
- Campaigns
- Email Integration
- Appointment Management
- Opportunity Management
- Contact Management
- Sales Collaboration
- Activity Management
What Problems Will EspoCRM Solve?
1. Owners and CEO don’t know a real situation and problems in the company.
It’s a bad idea to start to do actions when company on the verge of bankruptcy it’s much better to prevent in advance. The analytical reports is a key. The CRM system can produce sales funnel reports and show on which stage you lose a money. If you fix it you will increase a company revenue. The same with reports of employee work. To control them will give better results.
2. By automatic simple processes you spend less time and can focus on major things.
WorkFlow tool enables companies to automate routine tasks. It can be easily configure to send an email message if the status of the opportunity was changed or define any other rules like create Accounts, Meetings, Tasks, change the field value, create a relation between other entity. Don’t lose your time for routine operations, automation always saving time.
3. Angry customers is a risk to losing profits.
The loyal client is ready to make more expensive purchase . And it’s a big chance that this customer could do repeat sales. CRM system store full history of interactions and it helps to better know your client.
EspoCRM Position In Our Categories
Knowing that companies have their own business-related needs, it is only practical that they abstain from buying an all-encompassing, ideal business program. Nonetheless, it would be futile to try to find such a software solution even among well-known software products. The correct step to undertake can be to tabulate the numerous chief functions that need consideration like key features, pricing, technical skill capability of the users, company size, etc. Thereafter, you should follow through your research systematically. Browse through some of these EspoCRM evaluations and look into the other solutions in your shortlist more closely. Such well-rounded product research ensure you stay away from unsuitable apps and select the system which meets all the aspects your company requires in sustaining growth.
Position of EspoCRM in our main categories:
TOP
200
EspoCRM is one of the top 200 CRM Software products
If you are interested in EspoCRM it may also be beneficial to examine other subcategories of CRM Software collected in our base of SaaS software reviews.
Every company has different wants and requires a software that can be customized for their size, type of workers and buyers, and the particular industry they are in. For these reasons, no software can offer perfect functionality off-the-shelf. When you try to find a software product, first be sure what you want it for. Read some EspoCRM CRM Software reviews and ask yourself do you need basic tools or do you require complex features? Are there any industry-specific features that you are searching for? Get the answers to these queries to aid your search. There are lots of elements that you need to mull over and these include your budget, specific business needs, your company size, integration requirements etc. Take your time, check out a few free trials, and finally select the system that presents all that you require to improve your company competence and productivity.
How Much Does EspoCRM Cost?
EspoCRM Pricing Plans:
Free Trial
Basic
$15/user/month
Enterprise
$25/user/month
Ultimate
$150/user/month
What are EspoCRM pricing details?
EspoCRM Pricing Plans:
Free Trial
Basic
$15/user/month
Enterprise
$25/user/month
Ultimate
$150/user/month
EspoCRM offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and choose the best plan for your business:
Basic – $15/user/month
- Minimum of 3 Users
- 1GB file storage per user
- 50,000 records
- Full feature set
- Advanced Pack included
- 12×5 (hours/days) email support
Enterprise – $25/user/month
- Minimum of 5 users
- 3GB file storage per user
- 500,000 records
- Full feature set
- Advanced Pack included
- 12×5 (hours/days) email support
Ultimate – $150/user/month
- Minimum of 10 users
- 250GB file storage
- Unlimited number of records
- Full feature set
- Advanced Pack included
- 12×5 (hours/days) email support
All plans include:
- Leads
- Opportunities
- Accounts
- Contacts
- Calendar
- Meetings
- Calls
- Tasks
- Emails
- Email Accounts
- Email Templates
- Email Filters
- Mass Email
- Cases
- Email-to-Case
- Documents
- Reports
- Business Process Management
- Workflows
- Products
- Quotes
- Invoices
- Campaigns
- Target Lists
- Email Marketing
- MailChimp Integration
- Portal
- Knowledge Base
- Google Calendar Integration
- Google Contacts Integration
- Activity Stream
- Follow Button
- Custom entities
- Custom fields
- Customizable layouts
- Label Manager
- Dynamic forms
- Calculated fields
- Users
- Teams
- Roles
- Data Import
- Export to Excel
- Export to CSV
- Currency Rates
- Themes
User Satisfaction
Positive Social Media Mentions
3
Negative Social Media Mentions
0
We realize that when you choose to buy a CRM Software it’s vital not only to learn how experts rank it in their reviews, but also to check if the real people and enterprises that bought these solutions are indeed happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and EspoCRM reviews across a wide range of social media sites. The data is then presented in a simple to digest way indicating how many people had positive and negative experience with EspoCRM. With that information available you should be ready to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- Dutch
- Polish
- Turkish
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for EspoCRM?
EspoCRM integrates with the following business systems and applications:
- Google Calendar
- Google Contacts
- MailChimp
- Microsoft Azure
- Amazon Web Services
- Asterisk Manager Interface (AMI)
- Twilio
- Starface
- Binotel
- Google Cloud
- Oracle Cloud
- VoIP Systems
EspoCRM User Reviews
EspoCRM average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
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Excellent and Powerful CRM that doesn’t break the bank
Read full review >
5/5
Overall impression
3/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 18.05.2021
Company Size: 1-10 Employees
Industry: Computer Software
PROS: The best part about ESPO is that you can make it fit your needs. Of you don't like something, you can completely change the way it works. You want a special field in your data? Easy to do! Want a special set of data not problem. Then there is the ability to have endless amounts of custom portals for customer and partners. Just a very powerful system, oh and the base system is free.
CONS: The documentation is sometimes not there and the community support is small. If you get stuck it can take a while to get an answer. If you get he Advanced Pack ($344) then you get better support.
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EspoCRM user reviews
Excellent and Powerful CRM that doesn’t break the bank
Read full review >
5/5
Overall impression
3/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 18.05.2021
Company Size: 1-10 Employees
Industry: Computer Software
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