OXON REVIEW

CRM Software

No user reviews
USER SATISFACTION 97%
OUR SCORE 8.0

What is OXON?

OXON is a cloud-based contact center management solution designed to centralize all communications and provide instant guidance and support to customers all throughout their journey. Users get enterprise-grade communications capabilities that they can manage from a single, unified platform, enabling businesses to fully maximize their workforce management and provide customers with the best experience. These capabilities include web chat, email, voice calls, SMS and social media communications.

With all communications channels integrated and managed in one place, OXON enables companies and organizations to remain consistent in all their communications and deliver an exceptional omnichannel experience to their customers. OXON has been the choice for many companies and organizations in various industries, such as Healthcare, Finance, and eCommerce to mention a few.

Overview of OXON Benefits

OXON simplifies the way businesses and organizations manage their communication channels and enable them to provide consistent, exceptional service and experience to their customers. By centralizing and connecting all communication channels and putting all customer communication and interaction history in a unified location, your employees are more than empowered to perform their functions, engaging customers in the channels they prefer while being able to pull up specific information to give customers the excellent and enjoyable experience.

Aside from encouraging employees to become more engaged with their customer in any communication platform, OXON also provides management a reliable solution to manage and fully optimize their workforce. OXON lets you track employee time and activity down to the smallest detail. Team leaders can view who is working on what via their live dashboards. When someone goes out for a smoke or a cup of coffee, you will know. OXON converts all activities into visible data along with other success and failure metrics in your company charts.

Scheduling your agents is a breeze, thanks to OXON’s automated scheduling capabilities. OXON takes in all incoming communications, whether by phone, chat, or social media and automatically routes these communications to available agents, giving you the most of their working hours. The system automatically logs agents who are gone for too long and requiring them to log back in once they return. This feature improves the accuracy of reporting, ensuring that your agents are always at the ready to take in calls and chat requests from your customers.

Overview of OXON Features

  • Inbound calls for customer service and support
  • Outbound calls for sales, marketing, and data collection
  • Productivity tools
  • Workforce management and optimization
  • Quality and customer experience management
  • Email
  • B2B sales platform
  • Security and Compliance
  • Web chat
  • Social media communications (Facebook and Twitter)

What Problems Will OXON Solve?

1: Various company’s departments utilize different systems for customer support, marketing, and telemarketing sales – Oxon connects all departments via a single system for better and efficient management.

2: Different systems are used for communicating via Phone, Facebook, Emails or Web-Chat. Oxon centralizes all communication channels, putting them all in one place and lets manage your customers more effectively and know all the information about customer communication from different channels.

3: Oxon supports customer tracking, gather insights from customer behavior, and deliver highly targeted emails or SMS messages based on highly actionable insights for maximum engagement.

Awards & Quality Certificates

OXON Position In Our Categories

Position of OXON in our main categories:

200

OXON is one of the top 200 CRM Software products

200

OXON is one of the top 200
CRM Software products


OXON is also listed in the following subcategories:

Category:Position:Category:Position:
Online CRM Software#38
Category:Position:
Online CRM Software#38

Every company has different requirements and needs a system that can be personalized for their size, type of staff members and buyers, and the specific industry they are in. For these reasons, no platform can offer perfect features off-the-shelf. When you search a software product, first be sure what you want it for. Read some OXON reviews and ask yourself do you want basic features or do you need sophisticated functionality? Are there any industry-specific features that you are seeking? Find the answers to these queries to aid your search. There are lots of aspects that you need to consider and these include your finances, particular business needs, your organization size, integration requirements etc. Take your time, use a few free trials, and finally choose the platform that offers all that you need to improve your firm efficiency and productivity.

How Much Does OXON Cost?

OXON Pricing Plans:

OXON offers 2 enterprise pricing plans for users to choose from. Give the details a look, and select your plan:

Business – €39/user/month

  • Inbound Campaigns
  • Centralized Database
  • Enhanced Caller ID
  • IVR – interactive voice recognition
  • Free Call Recording
  • Skill-based & Data-driven Routing Using Full Context
  • Virtual Hold & Prioritized Call-Backs
  • Individual and Group Voicemail
  • Advanced call control features
  • Single Customer View Console
  • Case Management & Agent Collaboration
  • Multi-Option Transferring
  • Reporting, Analytics, and Business Intelligence
  • Multichannel ACD for Voice, Email, Chat, & Social
  • Email ticketing / Auto-acknowledgement templates
  • Automatic email and SMS template sending after the call
  • Proactive Notifications

Enterprise – €69/user/month

  • All Business features
  • Voice of the Customer
  • Net Promoter Score
  • Predictive Dialer
  • Proactive survey management tool for telemarketing surveys
  • Mass email and mass SMS sending
  • CRM for B2B clients
  • Make calls and send emails from the system.
  • Tasks creation and monitoring
  • Client history including all communication channels in one place
  • Priority based chat queue
  • Customer interaction history. View what your customer did in the past.
  • Setting a position of chat widget
  • Customizable greetings

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and OXON reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with OXON. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

101

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are OXON pricing details?

OXON Pricing Plans:

OXON offers 2 enterprise pricing plans for users to choose from. Give the details a look, and select your plan:

Business – €39/user/month

  • Inbound Campaigns
  • Centralized Database
  • Enhanced Caller ID
  • IVR – interactive voice recognition
  • Free Call Recording
  • Skill-based & Data-driven Routing Using Full Context
  • Virtual Hold & Prioritized Call-Backs
  • Individual and Group Voicemail
  • Advanced call control features
  • Single Customer View Console
  • Case Management & Agent Collaboration
  • Multi-Option Transferring
  • Reporting, Analytics, and Business Intelligence
  • Multichannel ACD for Voice, Email, Chat, & Social
  • Email ticketing / Auto-acknowledgement templates
  • Automatic email and SMS template sending after the call
  • Proactive Notifications

Enterprise – €69/user/month

  • All Business features
  • Voice of the Customer
  • Net Promoter Score
  • Predictive Dialer
  • Proactive survey management tool for telemarketing surveys
  • Mass email and mass SMS sending
  • CRM for B2B clients
  • Make calls and send emails from the system.
  • Tasks creation and monitoring
  • Client history including all communication channels in one place
  • Priority based chat queue
  • Customer interaction history. View what your customer did in the past.
  • Setting a position of chat widget
  • Customizable greetings

What integrations are available for OXON?

OXON integrates with the following business systems and applications:

  • Salesforce
  • Zendesk
  • Genesys
  • Avaya
  • Microsoft Dynamics

User reviews


No reviews yet

0
0
0
0
0

Average Rating:

Write your own review of this product

Add a review

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified