OXON Review
What is OXON?
OXON is a cloud-based contact center management solution designed to centralize all communications and provide instant guidance and support to customers all throughout their journey. Users get enterprise-grade communications capabilities that they can manage from a single, unified platform, enabling businesses to fully maximize their workforce management and provide customers with the best experience. These capabilities include web chat, email, voice calls, SMS and social media communications.
With all communications channels integrated and managed in one place, OXON enables companies and organizations to remain consistent in all their communications and deliver an exceptional omnichannel experience to their customers. OXON has been the choice for many companies and organizations in various industries, such as Healthcare, Finance, and eCommerce to mention a few.
Show MoreOverview of OXON Benefits
OXON simplifies the way businesses and organizations manage their communication channels and enable them to provide consistent, exceptional service and experience to their customers. By centralizing and connecting all communication channels and putting all customer communication and interaction history in a unified location, your employees are more than empowered to perform their functions, engaging customers in the channels they prefer while being able to pull up specific information to give customers the excellent and enjoyable experience.
Aside from encouraging employees to become more engaged with their customer in any communication platform, OXON also provides management a reliable solution to manage and fully optimize their workforce. OXON lets you track employee time and activity down to the smallest detail. Team leaders can view who is working on what via their live dashboards. When someone goes out for a smoke or a cup of coffee, you will know. OXON converts all activities into visible data along with other success and failure metrics in your company charts.
Scheduling your agents is a breeze, thanks to OXON’s automated scheduling capabilities. OXON takes in all incoming communications, whether by phone, chat, or social media and automatically routes these communications to available agents, giving you the most of their working hours. The system automatically logs agents who are gone for too long and requiring them to log back in once they return. This feature improves the accuracy of reporting, ensuring that your agents are always at the ready to take in calls and chat requests from your customers.
Show MoreOverview of OXON Features
- Inbound calls for customer service and support
- Outbound calls for sales, marketing, and data collection
- Productivity tools
- Workforce management and optimization
- Quality and customer experience management
- B2B sales platform
- Security and Compliance
- Web chat
- Social media communications (Facebook and Twitter)
What Problems Will OXON Solve?
1: Various company’s departments utilize different systems for customer support, marketing, and telemarketing sales – Oxon connects all departments via a single system for better and efficient management.
2: Different systems are used for communicating via Phone, Facebook, Emails or Web-Chat. Oxon centralizes all communication channels, putting them all in one place and lets manage your customers more effectively and know all the information about customer communication from different channels.
3: Oxon supports customer tracking, gather insights from customer behavior, and deliver highly targeted emails or SMS messages based on highly actionable insights for maximum engagement.
OXON Position In Our Categories
Because companies have unique business demands, it is only reasonable that they avoid buying a one-size-fits-all, ideal software product. Nevertheless, it is futile to try to find such an app even among widely used software solutions. The practical step to do should be to list the different chief functions that call for a inspection such as major features, plans, skill capability of staff, organizational size, etc. Next, you should conduct the research systematically. Browse through these OXON evaluations and check out the other software systems in your shortlist more closely. Such comprehensive product investigation ascertain you avoid unfit apps and buy the one which delivers all the tools your company requires for success.
Position of OXON in our main categories:
TOP
500
OXON is one of the top 500 CRM Software products
Each organization has different requirements and needs a software that can be personalized for their size, type of staff members and customers, and the specific industry they are in. For these reasons, no software can provide perfect tools off-the-shelf. When you look for a software system, first be sure what you need it for. Read some OXON CRM Software reviews and ask yourself do you desire basic tools or do you require complex tools? Are there any industry-specific functionalities that you are searching for? Get the answers to these questions to help your search. There are lots of factors that you need to mull over and these include your finances, particular business requirements, your company size, integration needs etc. Take your time, try out a few free trials, and finally select the platform that presents all that you need to improve your company effectiveness and productivity.
How Much Does OXON Cost?
OXON Pricing Plans:
Free Trial
Business
€39/user/month
Enterprise
€69/user/month
What are OXON pricing details?
OXON Pricing Plans:
Free Trial
Business
€39/user/month
Enterprise
€69/user/month
OXON offers 2 enterprise pricing plans for users to choose from. Give the details a look, and select your plan:
Business – €39/user/month
- Inbound Campaigns
- Centralized Database
- Enhanced Caller ID
- IVR – interactive voice recognition
- Free Call Recording
- Skill-based & Data-driven Routing Using Full Context
- Virtual Hold & Prioritized Call-Backs
- Individual and Group Voicemail
- Advanced call control features
- Single Customer View Console
- Case Management & Agent Collaboration
- Multi-Option Transferring
- Reporting, Analytics, and Business Intelligence
- Multichannel ACD for Voice, Email, Chat, & Social
- Email ticketing / Auto-acknowledgement templates
- Automatic email and SMS template sending after the call
- Proactive Notifications
Enterprise – €69/user/month
- All Business features
- Voice of the Customer
- Net Promoter Score
- Predictive Dialer
- Proactive survey management tool for telemarketing surveys
- Mass email and mass SMS sending
- CRM for B2B clients
- Make calls and send emails from the system.
- Tasks creation and monitoring
- Client history including all communication channels in one place
- Priority based chat queue
- Customer interaction history. View what your customer did in the past.
- Setting a position of chat widget
- Customizable greetings
User Satisfaction
Positive Social Media Mentions
101
Negative Social Media Mentions
3
We are aware that when you choose to get a CRM Software it’s vital not only to see how experts score it in their reviews, but also to discover whether the real people and companies that bought it are indeed happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and OXON reviews across a wide array of social media sites. The information is then featured in an easy to digest form revealing how many clients had positive and negative experience with OXON. With that information at hand you should be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for OXON?
OXON integrates with the following business systems and applications:
- Salesforce
- Zendesk
- Genesys
- Avaya
- Microsoft Dynamics
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