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OXON Review

OXON
Our score: 8.0 User satisfaction: 97%

What is OXON?

OXON is a cloud-based contact center management solution designed to centralize all communications and provide instant guidance and support to customers all throughout their journey. Users get enterprise-grade communications capabilities that they can manage from a single, unified platform, enabling businesses to fully maximize their workforce management and provide customers with the best experience. These capabilities include web chat, email, voice calls, SMS and social media communications.

With all communications channels integrated and managed in one place, OXON enables companies and organizations to remain consistent in all their communications and deliver an exceptional omnichannel experience to their customers. OXON has been the choice for many companies and organizations in various industries, such as Healthcare, Finance, and eCommerce to mention a few.

Overview of OXON Benefits

OXON simplifies the way businesses and organizations manage their communication channels and enable them to provide consistent, exceptional service and experience to their customers. By centralizing and connecting all communication channels and putting all customer communication and interaction history in a unified location, your employees are more than empowered to perform their functions, engaging customers in the channels they prefer while being able to pull up specific information to give customers the excellent and enjoyable experience.

Aside from encouraging employees to become more engaged with their customer in any communication platform, OXON also provides management a reliable solution to manage and fully optimize their workforce. OXON lets you track employee time and activity down to the smallest detail. Team leaders can view who is working on what via their live dashboards. When someone goes out for a smoke or a cup of coffee, you will know. OXON converts all activities into visible data along with other success and failure metrics in your company charts.

Scheduling your agents is a breeze, thanks to OXON’s automated scheduling capabilities. OXON takes in all incoming communications, whether by phone, chat, or social media and automatically routes these communications to available agents, giving you the most of their working hours. The system automatically logs agents who are gone for too long and requiring them to log back in once they return. This feature improves the accuracy of reporting, ensuring that your agents are always at the ready to take in calls and chat requests from your customers.

Overview of OXON Features

  • Inbound calls for customer service and support
  • Outbound calls for sales, marketing, and data collection
  • Productivity tools
  • Workforce management and optimization
  • Quality and customer experience management
  • Email
  • B2B sales platform
  • Security and Compliance
  • Web chat
  • Social media communications (Facebook and Twitter)

What Problems Will OXON Solve?

1: Various company’s departments utilize different systems for customer support, marketing, and telemarketing sales – Oxon connects all departments via a single system for better and efficient management.

2: Different systems are used for communicating via Phone, Facebook, Emails or Web-Chat. Oxon centralizes all communication channels, putting them all in one place and lets manage your customers more effectively and know all the information about customer communication from different channels.

3: Oxon supports customer tracking, gather insights from customer behavior, and deliver highly targeted emails or SMS messages based on highly actionable insights for maximum engagement.

Awards & Quality Certificates

OXON Position In Our Categories

Since businesses have particular business needs, it is only sensible that they abstain from choosing an all-encompassing, ideal software solution. Nonetheless, it is futile to try to discover such a software solution even among recognizable software solutions. The practicable thing to undertake can be to tabulate the numerous vital factors which call for a analysis including important features, price terms, skill ability of staff, business size, etc. After which, you should double down on your research systematically. Have a look at some of these OXON review articles and explore each of the software products in your list more closely. Such well-rounded research ensures you steer clear of unfit software solutions and choose the one which meets all the function your company requires.

Position of OXON in our main categories:

TOP 500

OXON is one of the top 500 CRM Software products

OXON is also listed in the following subcategories:

Companies have different needs and requirements and no software platform can be just right in such a condition. It is useless to try to find an ideal out-of-the-box software product that meets all your business requirements. The smart thing to do would be to adapt the system for your special requirements, staff member skill levels, budget, and other aspects. For these reasons, do not hasten and pay for well-publicized popular applications. Though these may be widely used, they may not be the best fit for your unique wants. Do your groundwork, look into each short-listed system in detail, read a few OXON CRM Software reviews, contact the maker for explanations, and finally choose the product that provides what you require.

How Much Does OXON Cost?

OXON Pricing Plans:

Free Trial

Business

€39/user/month

Enterprise

€69/user/month

OXON offers 2 enterprise pricing plans for users to choose from. Give the details a look, and select your plan:

Business – €39/user/month

  • Inbound Campaigns
  • Centralized Database
  • Enhanced Caller ID
  • IVR – interactive voice recognition
  • Free Call Recording
  • Skill-based & Data-driven Routing Using Full Context
  • Virtual Hold & Prioritized Call-Backs
  • Individual and Group Voicemail
  • Advanced call control features
  • Single Customer View Console
  • Case Management & Agent Collaboration
  • Multi-Option Transferring
  • Reporting, Analytics, and Business Intelligence
  • Multichannel ACD for Voice, Email, Chat, & Social
  • Email ticketing / Auto-acknowledgement templates
  • Automatic email and SMS template sending after the call
  • Proactive Notifications

Enterprise – €69/user/month

  • All Business features
  • Voice of the Customer
  • Net Promoter Score
  • Predictive Dialer
  • Proactive survey management tool for telemarketing surveys
  • Mass email and mass SMS sending
  • CRM for B2B clients
  • Make calls and send emails from the system.
  • Tasks creation and monitoring
  • Client history including all communication channels in one place
  • Priority based chat queue
  • Customer interaction history. View what your customer did in the past.
  • Setting a position of chat widget
  • Customizable greetings

User Satisfaction

Positive Social Media Mentions 101
Negative Social Media Mentions 3

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and OXON reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with OXON. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are OXON pricing details?

OXON Pricing Plans:

Free Trial

Business

€39/user/month

Enterprise

€69/user/month

OXON offers 2 enterprise pricing plans for users to choose from. Give the details a look, and select your plan:

Business – €39/user/month

  • Inbound Campaigns
  • Centralized Database
  • Enhanced Caller ID
  • IVR – interactive voice recognition
  • Free Call Recording
  • Skill-based & Data-driven Routing Using Full Context
  • Virtual Hold & Prioritized Call-Backs
  • Individual and Group Voicemail
  • Advanced call control features
  • Single Customer View Console
  • Case Management & Agent Collaboration
  • Multi-Option Transferring
  • Reporting, Analytics, and Business Intelligence
  • Multichannel ACD for Voice, Email, Chat, & Social
  • Email ticketing / Auto-acknowledgement templates
  • Automatic email and SMS template sending after the call
  • Proactive Notifications

Enterprise – €69/user/month

  • All Business features
  • Voice of the Customer
  • Net Promoter Score
  • Predictive Dialer
  • Proactive survey management tool for telemarketing surveys
  • Mass email and mass SMS sending
  • CRM for B2B clients
  • Make calls and send emails from the system.
  • Tasks creation and monitoring
  • Client history including all communication channels in one place
  • Priority based chat queue
  • Customer interaction history. View what your customer did in the past.
  • Setting a position of chat widget
  • Customizable greetings

What integrations are available for OXON?

OXON integrates with the following business systems and applications:

  • Salesforce
  • Zendesk
  • Genesys
  • Avaya
  • Microsoft Dynamics
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Reviewed By Jenny Chang
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