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Feedbox CEM Review

Feedbox CEM
Our score: 8.0 User satisfaction: 90%

What is Feedbox CEM?

Feedbox CEM is a customer feedback management software designed to help businesses measure and evaluate their customer experience via point-of-impact surveys or remote questionnaires. The platform helps users discover insights into improving both their internal and customer-facing processes and execute strategies to meet satisfactory customer standards or even exceed them.

Feedbox CEM gives users the platform to design, create, and manage tailor-made surveys and questionnaires to gather their customers’ thoughts on their products, service, and their overall brand. The software helps design the surveys and the strategies to ensure that they get the answers they need and therefore the insights they want.

Feedbox CEM is perfect in identifying excellent opportunities in driving customer behavior and encouraging them to make multiple repeat business as well as become ambassadors for the brand to their friends and families.

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Overview of Feedbox CEM Benefits

Ready To Play

Feedbox CEM doesn’t require a lengthy installation or set-up process. It is a plug-and-play software that is programmed for instant deployment the moment you are ready to go. All you need to do is configure or specify your surveys and distribute them to your customers. Feedbox CEM takes care of everything, gathers the results, and analyzes all the information. It delivers reports that you can easily comprehend and provide you with insights that you can actually use.

Business Intelligence Behind Every Survey

Feedbox CEM has a team of Business Intelligence experts that look at your data and makes sense of all information your surveys have gathered. You never have to crunch numbers, figures, and comments to discover the prevailing thoughts and sentiments of your customers. They will take care of that for you. What you get are insights that help you improve or enhance your processes, workflows, applications, and more so that your customers remain extremely satisfied and come back for more.

Your Surveys, Your Rules

Do you want to send out surveys every week? Every month? A different type of survey every now and them? Got some rules you want to introduce to your survey processes? Feedbox CEM is highly versatile and can bend and flex to accommodate your specifications and provide you with the insights you are looking for.

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Overview of Feedbox CEM Features

  • Plug and Play
  • Custom Surveys and Questionnaires
  • Random and Random-Controlled Surveys
  • Unlimited Surveys
  • Multi-Channel
  • Multi-Question
  • Multi-Analytics
  • Voice-Activated Surveys
  • AI Predictions
  • NPS
  • Top-Notch UX
  • Branding
  • Real-Time Alerts
  • AI
  • CSAT
  • CES
  • Feedbox Index
  • Lottery and Coupon Discounts
  • Feedbox Logic
  • Offline Data Collection
  • Random Surveying
  • Fully-Customizable Reports
  • Drill Down Analytics

What Problems Will Feedbox CEM Solve?

1) Lack of product availability

Sometimes the inventory “shows” product availability but customers cannot find it in the store

Feedbox can pinpoint with enormous detail the missing products in the store floor, not according to the inventory but according to customers´ findings. If a problem like that arrises, employee training about products and ensure logistics become paramount.

2) Lagging stores and or departments

Feedbox can pinpoint stores that are lagging behind in customer perception of service, find the causes, and help management solve the problem.

3) Employee satisfaction

The most important part of the customer service journey is employee satisfaction. Feedbox can survey employees and pinpoint problems that can directly impact the customer journey and the bottom line.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Feedbox CEM Position In Our Categories

Because companies have particular business-related needs, it is only reasonable that they steer clear of picking a one-size-fits-all, “perfect” business program. At any rate, it would be hard to pinpoint such application even among popular software products. The practical thing to undertake would be to list the varied main factors that call for a careful thought such as major features, packages, technical skill ability of staff members, business size, etc. The second step is, you must do your research to a full extent. Browse over these Feedbox CEM evaluations and explore the other software products in your list more closely. Such detailed research ascertain you take out ill-fitting software solutions and subscribe to the one which includes all the benefits your business requires.

Position of Feedbox CEM in our main categories:

TOP 100

Feedbox CEM is one of the top 100 Customer Experience Management Software products

If you are interested in Feedbox CEM it could also be beneficial to investigate other subcategories of Customer Experience Management Software collected in our base of B2B software reviews.

Every enterprise has different needs and needs an application that can be customized for their size, type of staff members and buyers, and the particular industry they are in. For these reasons, no platform can provide perfect tools out-of-the-box. When you look for a software app, first be sure what you want it for. Read some Feedbox CEM Customer Experience Management Software reviews and ask yourself do you want basic tools or do you need complex tools? Are there any industry-specific functionalities that you are looking for? Get the answers to these questions to assist your search. There are plenty of factors that you need to consider and these include your budget, particular business requirements, your company size, integration requirements etc. Take your time, try out a few free trials, and finally select the system that offers all that you want to enhance your firm effectiveness and productivity.

How Much Does Feedbox CEM Cost?

Feedbox CEM Pricing Plans:

Free Trial

Quote-based Plan

Contact Vendor

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What are Feedbox CEM pricing details?

Feedbox CEM Pricing Plans:

Free Trial

Quote-based Plan

Contact Vendor

Contact Feedbox CEM for information on their basic and enterprise pricing packages.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We are aware that when you make a decision to purchase a Customer Experience Management Software it’s important not only to see how experts rank it in their reviews, but also to check if the actual users and enterprises that use it are indeed satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Feedbox CEM reviews across a broad range of social media sites. The information is then featured in a simple to understand format indicating how many customers had positive and negative experience with Feedbox CEM. With that information at hand you will be prepared to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • German
  • Spanish
  • French
  • Italian
  • Portugese

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Feedbox CEM?

Feedbox CEM integrates with the following business systems and applications:

  • Salesforce (Coming Soon)

Feedbox CEM User Reviews

Feedbox CEM average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

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More reviews from 1 actual users:

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Great product. Extremely useful information.

Read full review >
Adina Chelminsky
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2021 Company Size: 1-10 Employees Industry: Financial Services

PROS: The ease of use. Its absolutely intuitive. The value of the information (and analysis) we get from the system. The Customer Support department (Orlando, my support manager, is a jewel)

CONS: Developing made to measure capabilities for me.

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Feedbox CEM user reviews

Great product. Extremely useful information.

Read full review >
Adina Chelminsky
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2021 Company Size: 1-10 Employees Industry: Financial Services
Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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