Fonality Review
What is Fonality?
Fonality is a flexible-deployment complete business communications solution that adapts to your changing needs. It is a cost-effective platform that lets you eschew the need for uneconomical on-premises applications as it has a host features that can give you total control over your business phone system.
With Fonality, you can enable your organization to add remote workers to your team. The solution has powerful integration capabilities that can connect a wide variety of applications to Fonality. Thus, you can expand your support outside of your office premises while ensuring that your customers continue to receive seamless caller experiences.
Moreover, you can streamline your business communications workflow with the help of Fonality’s administration tools. These features provide your callers with a broad array of options for them to receive the assistance they require quickly. Other than that, the solution gives you access to call records and offers you reports whose insights you can use to optimize your processes.
Show MoreOverview of Fonality Benefits
Complete Business Communication Solution
Fonality offers you the best out of a business phone system and a unified communications platform as it is powered by NetFortris, a leader in business communications solutions. It adapts to your needs and enables you to deploy it in public clouds, private clouds, or hybrid environments. The software even supports multi-location deployments. Because of its flexibility, you can also be elastic when it comes to meeting the challenges of an ever-changing business landscape.
Economical Business Communication System
Unlike traditional on-premises solutions, Fonality does not bind you to fixed PBX or telecom contracts. Aside from that, the software offers a more extensive range of features at a low cost. This makes the application an economical choice that suits your budget and your needs.
Collaborative Call Management
With Fonality, your team has access to tools that allow them to handle calls easily. One of these is the drag-and-drop call handling feature that lets them hold, transfer, or lead to voicemail a call with one click. Other than that, the software has a voicemail management system as well that enables you to access your voice messages on your phone or desktop as an SMS or email. That way, you can swiftly return calls and resolve issues.
Offsite Workers Support
A solid team does not need to have all of its members in one place at the same time. That is something NetFortris is aware of, which is why Fonality empowers your remote workers to collaborate with their office-based colleagues as if they are on the same floor or building.
Effortless Administration
Fonality has a browser-based administration panel where you can modify the system on the fly. It is also user-friendly and so does not require advanced technical knowledge to be manipulated. Other than that, Fonality enables you and your administrators to view call records to review your employees’ performances. By accessing call history, you can assess whether or not any member of your team requires further training. As such, you can devise strategies to help them learn and be proactive in ensuring excellent customer service.
Show MoreOverview of Fonality Features
- Alerts & Notifications
- Auto-Attendant
- BLF Support
- Branch Office Support
- Call Forwarding
- Call Out From Voicemail
- Call Return From Voicemail
- SMS/Pager Voicemail Notification
- Call Return
- Call Screening
- Conference Calling
- Custom Caller ID
- Dial by Extension
- Dial by Name
- Direct Inward Dial
- Do Not Disturb
- e911 Service
- Extension Groups
- Find Me/Follow Me
- Find Me Rules Suspension
- General Voice Mailbox
- Historical System Graphs
- Inbound/Outbound Call Reports
- Intercom
- IVR Authentication
- Mobile Phone Integration
- Music-On-Hold
- Marketing Message-On-Hold
- Name Directory
- Visual Queues
- Night Mode
- Paging
- Password Administration
- Personal Automated Attendant
- PSTN-Fallback
- Real-Time Reporting
- Redial
- Remote Phone Use
- Report Exporting
- Ring-All
- Route by DIDs
- Share Line Appearances
- Speed Dial
- Announced & Unannounced Transfers
- Voice Prompts
- Voicemail
- Web-Based Control Panel
- Operator Panel
- Call Parking
- Call Transfer to Voicemail
- Call Transfer to Hold
- Busy Ring Back Call Option
- Barge/Monitor/Whisper
- Telecommuters
- Call Screening
- Drag-and-Drop Call Management
- Easy Dialer
- Extension Groups with Permissions
- Virtual Extensions
- Queue Status
- Customizable Reason Codes
- Automatic Call Distribution
- Skills-Based Routing
- Agent Variable Log-off
- Queue Status
- CRM Integration
- Queue Summary Component
- Queue Detail Component
- “No one is Answering” Alert
- Abandon Call Alert
- Agent Broadcast Alerts
- Toll Restrictions
- On-the-Fly Recording
- Dedicated Phone Numbers
- Phone Number Porting
- Caller/Call Waiting Number
- Click-to-Call
- Outbound Caller-ID
- Extension BLF
- Multiple Calls
- Google Contacts Integration
- Contact Cards Supported
- Desktop Alerts
- Color-Coded Call Status
- Click-to-Call Mobile Phone
- Hold Time Announcement
- Agent Call Recording
- Agent Variable Log-off
- Reset Queue Stats
- Agent Hot Desk
Fonality Position In Our Categories
Since businesses have their own business needs, it is logical they steer clear of getting a one-size-fits-all, ideal software. Still, it is troublesome to chance on such a software solution even among popular software solutions. The best step to undertake is to note down the varied main functions that merit careful thought such as crucial features, price plans, technical skill capability of staff members, business size, etc. Next, you should perform the product research fully. Read some Fonality evaluations and explore the other software programs in your list more closely. Such all-encompassing research makes sure you weed out ill-fitting apps and select the system that has all the function your business requires to realize efficiency.
Position of Fonality in our main categories:
TOP
50
Fonality is one of the top 50 Business Phone Systems products
If you are considering Fonality it might also be a good idea to check out other subcategories of Business Phone Systems collected in our database of SaaS software reviews.
It's essential to keep in mind that virtually no app in the Business Phone Systems category is going to be an ideal solution able to meet all the goals of different business types, sizes and industries. It may be a good idea to read a few Fonality Business Phone Systems reviews first as some solutions can perform well just in a really small set of applications or be created with a very specific industry in mind. Others may work with a goal of being simple and intuitive and therefore lack complex elements needed by more experienced users. You can also come across services that support a large group of users and offer a rich feature set, however that usually comes at a more expensive price of such a software. Make sure you're aware of your requirements so that you pick a service that has specifically the functionalities you look for.
How Much Does Fonality Cost?
Fonality Pricing Plans:
Free Trial
Essentials
$19.99/user/month
Professional
$24.99/user/month
Ultimate
$34.99/user/month
What are Fonality pricing details?
Fonality Pricing Plans:
Free Trial
Essentials
$19.99/user/month
Professional
$24.99/user/month
Ultimate
$34.99/user/month
NetFortris offers three enterprise pricing options for Fonality. The packages and their inclusions are detailed below to help you decide which one is the most suitable for your organization.
Essentials – $19.99/user/month
- More than 100 Phone Features
- Unlimited Calls
- Unlimited Basic Queues
- Auto Attendant
- 24/7 Gold Support
- Fonality Academy Training
Professional – $24.99/user/month
- All Essential Features
- Softphone
- Heads Up Display Web
- Heads Up Display Mobile App
- Click to Dial Browser Extension
- Integrations
- Audio Conference
- On-Demand Recording
- Daily Email Reports
Ultimate – $34.99/user/month
- All Professional Features
- Voicemail Transcription
- HD Video Collaboration
- Advanced Call Center Agent License
The Professional and Ultimate enterprise pricing options include a free phone rental.
User Satisfaction
Positive Social Media Mentions
44
Negative Social Media Mentions
3
We know that when you decide to purchase a Business Phone Systems it’s crucial not only to find out how professionals rank it in their reviews, but also to check whether the real users and enterprises that purchased it are actually content with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Fonality reviews across a wide range of social media sites. The data is then displayed in an easy to digest format indicating how many people had positive and negative experience with Fonality. With that information available you will be equipped to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Fonality?
NetFortris provides you with the means to integrate Fonality with your existing and future business tools. The following are only a few examples of applications supported:
- Zendesk
- Salesforce
- Zipwhip
- eAgent
- Snap Recordings
- Blitz Lead Manager
- Box
- OneDrive
- Dropbox
- Google Drive
For more information regarding interfaces, visit the website for the documentation or get in touch with the support team.
Fonality User Reviews
Fonality average rating:
1/5
Overall impression
3/5
Customer Support
2/5
Value for Money
1/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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avoid these jerks at all costs
Read full review >
1/5
Overall impression
1/5
Customer Support
2/5
Value for Money
2/5
Ease of Use
Published on: 26.07.2022
Company Size: 1-10 Employees
Industry: Defense & Space
PROS: that we cancelled it and found a service that works
CONS: their system crashed and we had no phones for 9 days, in my business phones working is a requirement. even when it was working the phone calls were often very scratchy and the ability to change the hold music was impossible. but at least the customer service was horrible. if you thought cancelling with your TV cable provider was a challenge good luck with these jerks. we've had their phones for at least 7 years they want us to return the phones in the original boxes with the original user manuals or they're going to charge us. see you in court assholes.
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avoid these jerks at all costs
Read full review >
1/5
Overall impression
1/5
Customer Support
2/5
Value for Money
2/5
Ease of Use
Published on: 26.07.2022
Company Size: 1-10 Employees
Industry: Defense & Space
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