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TrueChat Review

TrueChat
Our score: 8.0 User satisfaction: 93%

What is TrueChat?

TrueChat is a chat management application that offers robust functionalities and capabilities, allowing you to effectively engage your customers and stay connected with them even after your interactions, helping you create more loyal customers and turn visitors into paying clients. With TrueChat, you can interact with them in an instant the moment they need support or submit queries.

The software lets you engage your visitors via desktop or their mobile device through its multi-device integration. You can also handle multiple chat sessions and still, provide a unique customer experience that empowers them to perform your desired actions, increases customer loyalty, and encourages repeat business, driving growth for your business.

Overview of TrueChat Benefits

TrueChat is designed to help you bridge the gap and connect your business website to your customers to allow for seamless and instant interaction. The software simplifies chat management, giving you total control over your chat engagement and provide your customers with a positive journey from start to end, turning visitors into paying clients and promoting loyalty among your existing customers.

With TrueChat, you have a total picture of your website’s traffic and receive notifications when somebody visits your website. You also know where your visitors are located as the system shows you the IP address of your chat sessions. Such data gives you insights that you can use to further improve your service, determine areas of concern, and come to smart business decisions.

Mobile integration with Android allows you to receive pop-up messages from your visitors and engage them in real time to quickly address their concerns and deliver solutions. This live interaction functionality creates a positive impact on your visitors and turns every conversation into an interactive session your visitors surely appreciate. You are able to give them live support and associate every interaction with a premium user experience.

TrueChat comes with multiple chat management tools and dynamic response features, which empowers your chat agents to become more productive and effective at every point of interaction. As customers enjoy premium user experience, their loyalty to your brand increases.

Overview of TrueChat Features

  • Visitor Tracker
  • Pop-Up Notifications Per Visitor
  • Android App
  • IP Address Tracker
  • Active Website Visitor Tracking
  • Real-Time Interaction
  • Save and Email Chat History
  • Web Support
  • Multiple Chat Management

What Problems Will TrueChat Solve?

There are many advertising strategies to get visitors to your website, but when people visits the website and if they stuck-up with query, they will have to write email stating the concern, and the concern will not be resolved right at that point of time.

TrueChat’s team believes that if customer queries are addressed right when they are seeking it, that may help you convert more website visitors into your customers.

To bridge the gap between customers and the website owner TrueChat designed an Application which can help to interact with the customers instantly.

Features:

  • Track Total number of website visitors – Get a count of total number of visitors who have visited your website.
  • Get notified when somebody visits your website – you will get popup message when somebody visits your website.
  • Android APP – You will have this app integrated to the Android phone such that whenever you receive a query you will get instant popup message and you can reply to them in real time to get their queries solved.
  • Know the IP address of the chats – Feature to check IP address of the customers who interacts with you.
  • Track Total number of active website visitors – This is an advanced feature which give a count of visitors who are visiting your website right at that point of time.
  • Have live interaction with the website visitors – Can have Real Time interaction with the customers.
  • Save and Email chat history – you will be provided with a feature where you can save and also email the chat history for your further reference.
  • Web Support – This application can also be used in a web-browser as well as on Android.
  • Can interact will 10 people at a time – There is a possibility that you may come up with more queries at a time, this app supports the features wherein you can interact with 10 people at a time.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

TrueChat Position In Our Categories

Keeping in mind companies have their own business requirements, it is only prudent they avoid seeking an all-in-one, ideal system. Still, it would be difficult to find such application even among popular software systems.
The practicable step to do is to write the varied essential factors that require inspection including essential features, packages, technical skill aptitude of staff, company size, etc. Next, you should perform your research systematically. Go over some of these TrueChat review articles and check out each of the software options in your shortlist in detail. Such well-rounded product research ensure you stay away from ill-fitting software solutions and choose the one which includes all the function you require company requires.

Position of TrueChat in our main categories:

TOP 200

TrueChat is one of the top 200 Customer Support Software products

TrueChat is also listed in the following subcategories:

It's important to realize that almost no software in the Live Chat Software category is a perfect solution that can match all the needs of all business types, sizes and industries. It may be a good idea to read a few TrueChat Live Chat Software reviews first as specific software might excel only in a very small set of applications or be designed with a really specific type of industry in mind. Others may work with a goal of being simple and intuitive and as a result lack complicated functions needed by more experienced users. You can also come across solutions that support a broad group of customers and provide a complex feature set, but that usually comes at a more expensive price of such a solution. Be certain that you're aware of your requirements so that you select a software that has specifically the functionalities you look for.

How Much Does TrueChat Cost?

TrueChat Pricing Plans:

Free Trial

Basic

$200/year

Standard

$300/year

Premium

$500/year

TrueChat offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Basic – $200/year

  • Web Chat
  • 1 Agent
  • Basic Web Analytics
  • Dashboard
  • Web Notification

Standard – $300/year

  • Web Chat
  • 2 Agents
  • Standard Web Analytics
  • Dashboard
  • Web and Mobile Notification
  • Triggers
  • Android App

Premium – $500/year

  • Web Chat
  • 3 Agents
  • Advanced Web Analytics
  • Dashboard
  • Web and Mobile Notification
  • Triggers
  • Android App

User Satisfaction

Positive Social Media Mentions 14
Negative Social Media Mentions 1

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and TrueChat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with TrueChat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are TrueChat pricing details?

TrueChat Pricing Plans:

Free Trial

Basic

$200/year

Standard

$300/year

Premium

$500/year

TrueChat offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Basic – $200/year

  • Web Chat
  • 1 Agent
  • Basic Web Analytics
  • Dashboard
  • Web Notification

Standard – $300/year

  • Web Chat
  • 2 Agents
  • Standard Web Analytics
  • Dashboard
  • Web and Mobile Notification
  • Triggers
  • Android App

Premium – $500/year

  • Web Chat
  • 3 Agents
  • Advanced Web Analytics
  • Dashboard
  • Web and Mobile Notification
  • Triggers
  • Android App

What integrations are available for TrueChat?

No information available.

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Reviewed By Nestor Gilbert
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