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GrexIt REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 97%
OUR SCORE 7.4

What is GrexIt?

GrexIt is a system that can handle sales lead emails and customer support. As such, GrexIt allows you to share your Gmail labels, making it simple to delegate and track emails.

You can easily add labels to your emails and assign them to team members. GrexIt enables you to filter your Gmail inbox to view open/closed queries and leads, and see who is doing what. Setup takes just a few minutes and the vendor offers reliable customer support to help users get started quickly.

Overview of GrexIt Benefits

  • GrexIt ensures you don’t have to switch between Gmail and another app while you work with your team on sales leads and customer support.
  • It is easy to use GrexIt. Simply share some Gmail labels with your team members, and use them to collaborate. For example, you can share a Gmail label called “New Lead” with your colleagues. Any email you add the label to is copied to the inboxes of your colleagues also.
  • When you assign a task to John, simply attach a label called “Assigned: John.” This ensures everyone knows who is working on what.
  • GrexIt also alerts John with a notification in his Gmail inbox when he is assigned a new task. Anyone can quickly see who is doing what by using Gmail’s robust label filters.

GrexIt turns your Gmail into a powerful collaboration tool for customer support, sales, and projects. With GrexIt, you can share your Gmail labels with your team mates,  and do task management, customer support, and sales lead management right from Gmail.

Overview of GrexIt Features

  • Assign tasks by adding labels to emails
  • Easily filter your inbox to see who is doing what
  • New task notifications in email
  • Shared email archive
  • Shared Gmail labels
  • Shared notes in Gmail
  • Tight Gmail and Google Apps integration

What Problems Will GrexIt Solve?

Customer Support – GrexIt lets you do customer support seamlessly from Gmail. You can easily delegate customer support queries to any of your agents by just adding shared labels to them. Shared Notes let you add additional information to customer support email conversations, which makes it easy to involve anyone in your team to help solve a customer’s problem.

Project Management – GrexIt lets you easily mark an email as a task to a colleague with shared labels. You can easily see who is doing what by using the app’s simple-to-use Advanced Gmail Filter.

Sales Lead Management – If you get most of your sales leads on email, GrexIt is perfect for you. With GrexIt, you can use labels to easily move leads through a pipeline. You can also use shared labels to easily share information and collaborate with your team-mates on sales leads.

GrexIt Position In Our Categories

Position of GrexIt in our main categories:

200

GrexIt is one of the top 200 Customer Support Softwareproducts

200

GrexIt is one of the 200
Customer Support Software products


If you are interested in GrexIt it could also be a good idea to examine other subcategories of Best Customer Support Software gathered in our database of B2B software reviews.Live Chat Software, Remote Support Software, IT Service Management Software

It's essential to realize that hardly any service in the Customer Support Software category is going to be an ideal solution able to meet all the goals of different company types, sizes and industries. It may be a good idea to read a few GrexIt reviews first as certain solutions may excel just in a very small set of applications or be created with a really specific type of industry in mind. Others can work with an idea of being easy and intuitive and consequently lack advanced features welcomed by more experienced users. You can also find apps that cater to a broad group of users and offer a complex feature base, but this frequently comes at a more expensive cost of such a solution. Make sure you're aware of your needs so that you get a solution that has all the elements you look for.

How Much Does GrexIt Cost?

GrexIt Pricing Plans:
Free trial
Free
Free
Starter
$5/user/month
Plus
$9/user/month
Enterprise
$12/user/month

GrexIt offers a 14-day free trial and four plans. The rates mentioned below are for annual subscription which offers savings of 15%.

Free

  • 3 users
  • 3 shared labels
  • 10 shared notes/day
  • Share up to 50 emails/day

Starter: $5/user/month

  • Minimum 5 users
  • 50 shared labels
  • 100 shared notes/day
  • Share up to 1000 emails/day

Plus: $9/user/month

  • Minimum 5 users
  • 200 shared labels
  • 250 shared notes/day
  • Share up to 3000 emails/day

Enterprise: $12/user/month

  • Minimum 25 users
  • 500 shared labels
  • 1000 shared notes/day
  • Share up to 10,000 emails/day

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and GrexIt reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with GrexIt. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

116

NEGATIVE SOCIAL MENTIONS

1

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are GrexIt pricing details?

GrexIt Pricing Plans:
Free trial
Free
Free
Starter
$5/user/month
Plus
$9/user/month
Enterprise
$12/user/month

GrexIt offers a 14-day free trial and four plans. The rates mentioned below are for annual subscription which offers savings of 15%.

Free

  • 3 users
  • 3 shared labels
  • 10 shared notes/day
  • Share up to 50 emails/day

Starter: $5/user/month

  • Minimum 5 users
  • 50 shared labels
  • 100 shared notes/day
  • Share up to 1000 emails/day

Plus: $9/user/month

  • Minimum 5 users
  • 200 shared labels
  • 250 shared notes/day
  • Share up to 3000 emails/day

Enterprise: $12/user/month

  • Minimum 25 users
  • 500 shared labels
  • 1000 shared notes/day
  • Share up to 10,000 emails/day

What integrations are available for GrexIt?

  • Tight Google Apps and Gmail integration

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