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Helpdesk Pilot Review
What is Helpdesk Pilot?
Helpdesk Pilot is a web-based customer support and IT help desk management solution that combines email management, issue tracking, reporting, and ticket management all in one. The tool caters to both information technology support and customer support departments or teams across a range of industries, ranging from education to technology.
The ticket management functions of the tool allow businesses to categorize as well as filter incoming email requests. It also provides businesses with a self-service ticket management interface for the end-users.
Known in the industry as a feature-rich helpdesk software, Helpdesk Pilot is among the best support management software solutions available in the market.
Show MoreOverview of Helpdesk Pilot Benefits
Helpdesk Pilot is a great help desk support solution for your business. It is an amazing, must-have solution for your customer support and IT help desk management needs.
Thousands of businesses use Helpdesk Pilot to get sky-high efficiency rates in their help desk management.
Helpdesk Pilot allows businesses to manage support services more effectively and efficiently, treating each and every of your company’s incoming requests as a unique, traceable ticket.
You can collate support requests that are sent in through the web, over the phone, or via email into a user-friendly and feature-rich help desk tool that empowers not only your support agents but also reassures your end-users of efficient, quick, and quality support.
It’s possible to build insightful and helpful reports on-the-fly using the combinations of informative data sources across your help desk solution. You can measure key metrics using visual pie-chart representations as well as export reports out of the tool, for further editing and analysis.
Respond to customer tickets even when you are on the move or working in the field, by simply replying to the email alerts or notifications you have been receiving.
The response is sent to the end user and appended to the ticket within the help desk, ensuring that all communication is actively stored in the ticket’s summary.
Show MoreOverview of Helpdesk Pilot Features
- Ultra clean and intuitive user interface
- Designed for simplicity
- Engineered for performance
- Designed to adapt to your company’s requirements
- Manage requests sent via email
- Customize priority
- End-user web interface
- Extend the functionality of the help desk
- Template-based notifications
- Staff and category signature
- Tags and due dates
- Dashboard for starters
- Private notes for collaboration
- Smart rules
- Conversational view
- Single response, multiple actions
- Reply to tickets via email
- Visually informative
- Quality of service
- Utilize data within reports
How Much Does Helpdesk Pilot Cost?
Helpdesk Pilot Pricing Plans:
Free Trial
Lite Edition
$895
Pro Edition
$1195
Enterprise Edition
$1495
What are Helpdesk Pilot pricing details?
Helpdesk Pilot Pricing Plans:
Free Trial
Lite Edition
$895
Pro Edition
$1195
Enterprise Edition
$1495
Annual subscription fee for Helpdesk Pilot:
Lite Edition – $895
- 5 categories
- Maximum staff: 20
Pro Edition – $1195
- 10 categories
- LDAP integration
- Maximum staff: 30
Enterprise Edition – $1495
- Unlimited categories
- LDAP integration
- SLA management
- Re-branding rights
- Maximum staff: no limit
Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.
User Satisfaction
Positive Social Media Mentions
146
Negative Social Media Mentions
1
We know that when you choose to get a Help Desk Software it’s crucial not only to find out how experts evaluate it in their reviews, but also to check if the actual users and businesses that use it are actually satisfied with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Helpdesk Pilot reviews across a wide range of social media sites. The information is then presented in a simple to understand format showing how many people had positive and negative experience with Helpdesk Pilot. With that information available you should be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Annual Subscription
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Helpdesk Pilot?
The tool integrates with a lot of platforms, including:
- Google Apps
- MS Exchange Support
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