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HP Service Anywhere Review
What is HP Service Anywhere?
HP Service Anywhere is a popular SaaS suite that enables companies to incorporate system and user-generated data sourced from HP Autonomy IDOL (Intelligence Data Operating Layer), and HP Vertica for service self-management. Unlike other big data alternatives, Service Anywhere from HP delivers deeper insights to its users, thanks largely to its big data roots.
Show MoreOverview of HP Service Anywhere Benefits
HP Service Anywhere brings a myriad of benefits to companies that opt to employ the cloud-based SaaS solution.
- Improve IT service support and delivery processes across the complete lifecycle leveraging ITIL® industry best practices.
- Promote proactive problem solving, user self-sufficiency and process improvement by delivering connected intelligence to ITSM users.
- Implement effective peer to peer collaboration and IT agent chat to improve customer satisfaction and staff efficiency.
- Accelerate time to production with easy configuration, quick deployment, and simple on-going maintenance.
- By employing SaaS via the Cloud, users can access HP Service Anywhere from their PC, tablet or smartphone.
- The single solution ensures the efficient management of IT-related incidents, tickets and requests to change phones and inventory.
- The HP solution’s simplified approach improves efficiency, enhances agility and optimizes the management of business support processes.
Overview of HP Service Anywhere Features
- ITIL Service Desk
- Big Data
- Social IT Management
- Agile Continuous Delivery
- Easy to Use
How Much Does HP Service Anywhere Cost?
HP Service Anywhere Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are HP Service Anywhere pricing details?
HP Service Anywhere Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Pricing information on HP Service Anywhere is available upon request. Users can try HP Service Anywhere for 30 days with no cost to see how this SaaS automated desk service can enhance their business IT service. The free trial version includes:
- IT service desk that’s easy to use, administer, and configure
- Data consolidated from all sources to solve and prevent user problems
- Context-aware search that enables employees to help themselves
- Powerful analytics to identify potential issues before they become problems
- 30-day free trial with 10 concurrent users
User Satisfaction
Positive Social Media Mentions
181
Negative Social Media Mentions
7
We realize that when you make a decision to purchase a Help Desk Software it’s crucial not only to see how experts score it in their reviews, but also to find out if the actual clients and businesses that use it are genuinely happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HP Service Anywhere reviews across a broad range of social media sites. The information is then presented in a simple to digest format indicating how many users had positive and negative experience with HP Service Anywhere. With that information at your disposal you will be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- Web-based
Deployment
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for HP Service Anywhere?
No information available.
HP Service Anywhere User Reviews
HP Service Anywhere average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Just upgraded from Sevice Center 6.1
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 29.01.2021
Company Size: More than 100 Employees
Industry: Supermarkets
PROS: HP Service Anywhere makes things simple and easy, as it converts SAW views and native operational dashboards into an entertaining experience, at least that's what our users share. They like both how it looks and how it feels, and they're huge fans of the new and pertinent graphical views on their dashboards. The governance is also a strong side, due the fact that customization doesn't stop you from going creative, but encourages you instead to go deeper in the program and to understand its capacity. Storage and searching is easy too, and there is an in-built messaging feature.
CONS: Even the tool of the future has cons, that's undeniable. If you ask me, it is not exactly easy for referential administration (roles, accounts, groups), and there are still few SLM notifications that can't be customized. We also have our corporate IM system we'd like to see integrated in future.
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Just upgraded from Sevice Center 6.1
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 29.01.2021
Company Size: More than 100 Employees
Industry: Supermarkets
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