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HP Service Manager Review
What is HP Service Manager?
HP Service Manager is formerly known as PNMS (Peregrine Network Management System), and one the applications Hewlett Packard Enterprise adopted when the tech company bought Peregrine Systems back in 2005. After the acquisition, HP rebranded the platform as HP Service Manager. The application is now marketed as a service desk solution designed to effectively and immediately handle change and incident management while providing businesses with a vast selection of ITSM capabilities, Big Data and social collaboration features.
Show MoreOverview of HP Service Manager Benefits
HP Service Manager is a service desk solution that promises to combine and deliver all aspects of service management. Here are a number of its benefits:
- Offers businesses with a singular point of contact for all core IT processes (knowledge, problem, and incident management)
- Easy ticketing system using smart analytics
- Faster and improved efficiency thanks to its self service portal functionality
- Users can create their own IT process workflows
- Access to vital service desk functions including collaboration and self-ticketing
Overview of HP Service Manager Features
- Complete Service Desk
- Big Data Intelligence
- Automated and Social Self Service
- Best Practices
- Agile and Automated Change Management
- Mobile Phone and Tablet Support
How Much Does HP Service Manager Cost?
HP Service Manager Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are HP Service Manager pricing details?
HP Service Manager Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Pricing is available on a by quote basis. Contact the vendor directly for more pricing information.
User Satisfaction
Positive Social Media Mentions
39
Negative Social Media Mentions
5
We realize that when you choose to purchase a Help Desk Software it’s important not only to find out how professionals rank it in their reviews, but also to find out if the real clients and companies that bought these solutions are indeed happy with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HP Service Manager reviews across a vast array of social media sites. The information is then presented in a simple to digest format revealing how many customers had positive and negative experience with HP Service Manager. With that information available you will be equipped to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
Deployment
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for HP Service Manager?
HP Service Manager offers integration with the following business systems and applications:
- Ayehu
- ERPM
- IBM RTC
- HP uCMDB
- Oracle Enterprise Manager
- VMware vSphere
- UCCE
- Seamless Technologies
- Northcraft Analytics
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