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iHelpDesk REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 6.5

What is iHelpDesk?

iHelpDesk is a cloud-hosted help desk platform developed to help organizations and businesses to keep track of issues, automate efforts in resolving problems, and enhance the quality of service. iHelpDesk is very east to set up and the interface requires little learning time, enabling users to operate the system and get the most out of their investment. As iHelpDesk is a cloud-based software, there is no need to install anything. That said, an on-premise option is also available.

Overview of iHelpDesk Benefits

iHelpDesl core benefits include:

  • Improve customer service perception and satisfaction.
  • Increase accessibility through a single point of contact, communication, and information.
  • Increase productivity of support staff by automating processes, policies, and tasks.
  • Reduce IT support costs.

Overview of iHelpDesk Features

iHelpDesk core features include:
  • Request abd Problem Management
  • Effective Email Management
  • Self-Service Portal
  • Reports
  • FAQ Knowledge Base

iHelpDesk Position In Our Categories

Position of iHelpDesk in our main categories:

100

iHelpDesk is one of the top 100 Help Desk Softwareproducts

100

iHelpDesk is one of the 100
Help Desk Software products


If you are interested in iHelpDesk it could also be sensible to examine other subcategories of Best Help Desk Software gathered in our base of SaaS software reviews.Industry-Specific Help Desk Software, Service Desk Software

It is essential to realize that hardly any software in the Help Desk Software category is going to be an ideal solution able to fulfill all the requirements of different business types, sizes and industries. It may be a good idea to read a few iHelpDesk reviews first as specific software may dominate only in a really small set of applications or be designed with a really specific industry in mind. Others may function with a goal of being easy and intuitive and consequently lack complex functions desired by more experienced users. You can also find software that focus on a broad group of customers and give you a complex feature base, however this in most cases comes at a more significant cost of such a solution. Be certain that you're aware of your requirements so that you select a software that offers exactly the features you search for.

How Much Does iHelpDesk Cost?

iHelpDesk Pricing Plans:
Free trial
Free
Free
Professional
$8 per agent/month
Enterprise
$25 per agent/month

iHelpDesk offers budget-friendly packages plus a free version of its cloud-based help desk platform.

Free

  • 1 Agent
  • 1 Mailbox
  • 1 Ticket Rules
  • 200MB Storage

Professional – $8 per agent/month or $80 per agent/year

  • 8 Agents
  • 10 Mailboxes
  • 10 Ticket Rules
  • 2GB Storage
  • 1 Domain
  • Secure 128-bit SSL Encryption
  • Time Tracking
  • Export/Import Data

Enterprise – $25 per agent/month or $250 per agent/year

  • Unlimited Agents
  • 30 Mailboxes
  • 30 Ticket Rules
  • 6GB Storage
  • Multiple Domains
  • SLA Views

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and iHelpDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with iHelpDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

0

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Linux
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TICKETS

What are iHelpDesk pricing details?

iHelpDesk Pricing Plans:
Free trial
Free
Free
Professional
$8 per agent/month
Enterprise
$25 per agent/month

iHelpDesk offers budget-friendly packages plus a free version of its cloud-based help desk platform.

Free

  • 1 Agent
  • 1 Mailbox
  • 1 Ticket Rules
  • 200MB Storage

Professional – $8 per agent/month or $80 per agent/year

  • 8 Agents
  • 10 Mailboxes
  • 10 Ticket Rules
  • 2GB Storage
  • 1 Domain
  • Secure 128-bit SSL Encryption
  • Time Tracking
  • Export/Import Data

Enterprise – $25 per agent/month or $250 per agent/year

  • Unlimited Agents
  • 30 Mailboxes
  • 30 Ticket Rules
  • 6GB Storage
  • Multiple Domains
  • SLA Views

What integrations are available for iHelpDesk?

No information available.

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