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iTouchVision Customer Service Review
What is iTouchVision Customer Service?
iTouchVision Customer Service is a comprehensive B2B service desk allowing agents to track and manage a variety of requests. All of the requests can be followed and dealt with separately, and have their own reference numbers for agents to prioritize and solve in accordance to what was initially agreed in the SLA. As one would expect, iTouchVision offers 24/7 online support, while the expert team can be reached also via email and phone.
Currently, iTouchVision has more than 250,000 satisfied customer, and it is constantly adding new and prominent names on the list. What customers seem to appreciate the most is payment integration, its scope being simply unique in the customer service industry. What we intend to say is that iTouchVision requires only a merchant account to work with any payment card provided, and is available for mobile usage too. In fact, the iTouch mobile applications are designed to fit the billing and needs of any business.
Show MoreOverview of iTouchVision Customer Service Benefits
iTouchVision Service Desk is a complete IT service management solution, designed to deliver the so-called Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians at the same time. The system is fully enabled to capture customer details, and track separate interactions between agents and customers, or agents themselves. This being said, iTouchVision Service Desk unites customer service, CRM, and IT service management all under one roof.
The solution is foremost practical, even if users often describe it as a friendly, easy to interact with solution. As the company itself likes to say, they deliver customer confidence rather than customer service. We have a reason to believe that, knowing how customers can create their own statuses and priorities, and manage the request with a 360-degree view. On the agent’s side, the practical part is that he/she gets to update the status of the request, resend it, maintain an SMS/email relationship with the issuer, and on top of that – to convert it in a case. Further on, requests are categorized in groups, related to similar cases, and updated with notes for the agent to be able to capture all relevant information. A full audit history is also available.
As we already mentioned, iTouchVision integrates all payment providers. You can use it on any mobile device (the app is fully customizable), and get paid instantly regardless of the bank, as this product works with every bank in the UK, Europe, USA, Canada, Australia, and South America. International transfer systems won’t be a problem either.
Finally, working with iTouchVision Service Desk is easy and fast, mostly due to the respectable degree of configuration for each user. Both the web and mobile-based forms are customized without coding knowledge, which makes the product suitable even for the least-savvy teams out there.
Show MoreOverview of iTouchVision Customer Service Features
- Workflow & Action Engine
- Report Rules
- SLA
- Email & Communication
- Templates
- Push Notifications
- Auto-Distribution of Work
- Incoming calls
- Customer History
- Analytics & Reporting
- Customized Reports
- Multi-Language
- Personalization
- Auto-routing and Offline Sync
- MobileWorker
- Cloud Security
What Problems Will iTouchVision Customer Service Solve?
Capturing information – A company offering a variety of products and services catering to the needs of the customer has to manage every piece of information to ensure maximum output. iTouchVision’s dynamic eForms with smart plugins are the key to achieving instant communication. No IT skills are required to design these eForms. One can set up the form with personalisation, user-defined fields, plugins, and validations and capture the details from the user. These eForms are accessible over mobile and desktop, the information is stored in a standard format in the cloud.
Modules & Features: Contact Centre, Service Desk, Plugins, Mobile Apps.
Data centralisation – An organisation has to store chunks of data related to their employees, products, assets, customers and external parties. To avoid cluttering, organize all the information related to assets, customers, suppliers, vendors and employees in a centralized directory. Associate and link the related data to have a 360-degree view of relations and reciprocal! This aids in precise analytics and ends woes of searching any record.
Modules & Features: Master data management, Relationships & Hierarchy, Dashboards.
Security and access – Having different people accessing the information and making changes can create havoc, put a question on the integrity of the data and ultimately cause a loss. Role-based access control helps to provide rights of accessibility with security and can be set up easily by the administrator to govern compliance.
Modules & Features: Role-based access control, Cloud security, Encryption, Dynamic Forms
iTouchVision Customer Service Position In Our Categories
Knowing that businesses have unique business demands, it is rational they avoid subscribing to a one-size-fits-all, ideal software solution. However, it would be difficult to come across such a software solution even among well-known software systems. The rational step to undertake would be to tabulate the various significant factors which call for a research such as critical features, pricing, skill aptitude of staff members, organizational size, etc. Next, you must follow through the product research systematically. Have a look at some iTouchVision Customer Service evaluations and look into each of the software systems in your shortlist in detail. Such all-encompassing research guarantee you keep away from ill-fitting software products and choose the one which delivers all the function your business requires in growing the business.
Position of iTouchVision Customer Service in our main categories:
TOP
200
iTouchVision Customer Service is one of the top 200 Customer Support Software products
If you are interested in iTouchVision Customer Service it may also be beneficial to analyze other subcategories of Customer Support Software listed in our database of SaaS software reviews.
It's important to realize that almost no software in the Customer Support Software category will be an ideal solution able to match all the needs of various company types, sizes and industries. It may be a good idea to read a few iTouchVision Customer Service Customer Support Software reviews first as certain software can perform well exclusively in a really narrow set of applications or be created with a really specific type of industry in mind. Others might work with an idea of being easy and intuitive and consequently lack complicated features desired by more experienced users. There are also apps that focus on a wide group of users and offer a powerful feature set, however that usually comes at a higher cost of such a solution. Ensure you're aware of your requirements so that you select a software that offers all the features you search for.
How Much Does iTouchVision Customer Service Cost?
iTouchVision Customer Service Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are iTouchVision Customer Service pricing details?
iTouchVision Customer Service Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated.
User Satisfaction
Positive Social Media Mentions
97
Negative Social Media Mentions
3
We realize that when you make a decision to purchase a Customer Support Software it’s important not only to see how experts rank it in their reviews, but also to check whether the real users and enterprises that bought this software are indeed happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and iTouchVision Customer Service reviews across a vast array of social media sites. The information is then featured in an easy to digest form showing how many clients had positive and negative experience with iTouchVision Customer Service. With that information available you will be ready to make an informed business choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for iTouchVision Customer Service?
iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.
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