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iTouchVision Customer Service Review
What is iTouchVision Customer Service?
iTouchVision Customer Service is a comprehensive B2B service desk allowing agents to track and manage a variety of requests. All of the requests can be followed and dealt with separately, and have their own reference numbers for agents to prioritize and solve in accordance to what was initially agreed in the SLA. As one would expect, iTouchVision offers 24/7 online support, while the expert team can be reached also via email and phone.
Currently, iTouchVision has more than 250,000 satisfied customer, and it is constantly adding new and prominent names on the list. What customers seem to appreciate the most is payment integration, its scope being simply unique in the customer service industry. What we intend to say is that iTouchVision requires only a merchant account to work with any payment card provided, and is available for mobile usage too. In fact, the iTouch mobile applications are designed to fit the billing and needs of any business.
Show MoreOverview of iTouchVision Customer Service Benefits
iTouchVision Service Desk is a complete IT service management solution, designed to deliver the so-called Single Point of Contact (SPOC), and to respond to the needs of users and IT technicians at the same time. The system is fully enabled to capture customer details, and track separate interactions between agents and customers, or agents themselves. This being said, iTouchVision Service Desk unites customer service, CRM, and IT service management all under one roof.
The solution is foremost practical, even if users often describe it as a friendly, easy to interact with solution. As the company itself likes to say, they deliver customer confidence rather than customer service. We have a reason to believe that, knowing how customers can create their own statuses and priorities, and manage the request with a 360-degree view. On the agent’s side, the practical part is that he/she gets to update the status of the request, resend it, maintain an SMS/email relationship with the issuer, and on top of that – to convert it in a case. Further on, requests are categorized in groups, related to similar cases, and updated with notes for the agent to be able to capture all relevant information. A full audit history is also available.
As we already mentioned, iTouchVision integrates all payment providers. You can use it on any mobile device (the app is fully customizable), and get paid instantly regardless of the bank, as this product works with every bank in the UK, Europe, USA, Canada, Australia, and South America. International transfer systems won’t be a problem either.
Finally, working with iTouchVision Service Desk is easy and fast, mostly due to the respectable degree of configuration for each user. Both the web and mobile-based forms are customized without coding knowledge, which makes the product suitable even for the least-savvy teams out there.
Show MoreOverview of iTouchVision Customer Service Features
- Workflow & Action Engine
- Report Rules
- SLA
- Email & Communication
- Templates
- Push Notifications
- Auto-Distribution of Work
- Incoming calls
- Customer History
- Analytics & Reporting
- Customized Reports
- Multi-Language
- Personalization
- Auto-routing and Offline Sync
- MobileWorker
- Cloud Security
What Problems Will iTouchVision Customer Service Solve?
Capturing information – A company offering a variety of products and services catering to the needs of the customer has to manage every piece of information to ensure maximum output. iTouchVision’s dynamic eForms with smart plugins are the key to achieving instant communication. No IT skills are required to design these eForms. One can set up the form with personalisation, user-defined fields, plugins, and validations and capture the details from the user. These eForms are accessible over mobile and desktop, the information is stored in a standard format in the cloud.
Modules & Features: Contact Centre, Service Desk, Plugins, Mobile Apps.
Data centralisation – An organisation has to store chunks of data related to their employees, products, assets, customers and external parties. To avoid cluttering, organize all the information related to assets, customers, suppliers, vendors and employees in a centralized directory. Associate and link the related data to have a 360-degree view of relations and reciprocal! This aids in precise analytics and ends woes of searching any record.
Modules & Features: Master data management, Relationships & Hierarchy, Dashboards.
Security and access – Having different people accessing the information and making changes can create havoc, put a question on the integrity of the data and ultimately cause a loss. Role-based access control helps to provide rights of accessibility with security and can be set up easily by the administrator to govern compliance.
Modules & Features: Role-based access control, Cloud security, Encryption, Dynamic Forms
iTouchVision Customer Service Position In Our Categories
Keeping in mind companies have unique business-related requirements, it is only wise they abstain from picking an all-in-one, “perfect” software solution. At any rate, it is almost impossible to try to pinpoint such a software product even among branded software solutions. The rational thing to undertake is to set down the numerous chief aspects which necessitate analysis including key features, costing, skill capability of staff, business size, etc. The second step is, you should follow through your research comprehensively. Go over some of these iTouchVision Customer Service review articles and explore each of the software solutions in your shortlist more closely. Such well-rounded product research makes sure you keep away from poorly fit applications and pay for the system which offers all the tools your company requires to achieve growth.
Position of iTouchVision Customer Service in our main categories:
TOP
200
iTouchVision Customer Service is one of the top 200 Customer Support Software products
If you are considering iTouchVision Customer Service it might also be sensible to check out other subcategories of Customer Support Software listed in our database of SaaS software reviews.
Since each company has unique business requirements, it is advisable for them to desist from seeking a one-size-fits-all perfect software solution. Needless to say, it would be pointless to try to find such a system even among market-leading software applications. The intelligent thing to do would be to list the various important factors that require consideration such as main features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some iTouchVision Customer Service Customer Support Software reviews and check out each of the other apps in your shortlist in detail. Such in-depth groundwork can make sure you weed out ill-fitting systems and zero in on the app that provides all the elements you require for business success.
How Much Does iTouchVision Customer Service Cost?
iTouchVision Customer Service Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are iTouchVision Customer Service pricing details?
iTouchVision Customer Service Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
iTouchVision Customer Service Software is priced on quote basis, and you should contact the company to have your monthly subscription calculated.
User Satisfaction
Positive Social Media Mentions
97
Negative Social Media Mentions
3
We are aware that when you make a decision to buy a Customer Support Software it’s crucial not only to see how experts rank it in their reviews, but also to find out if the real users and enterprises that bought these solutions are indeed satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and iTouchVision Customer Service reviews across a vast array of social media sites. The information is then presented in an easy to understand format indicating how many customers had positive and negative experience with iTouchVision Customer Service. With that information available you will be prepared to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for iTouchVision Customer Service?
iTouchVision Customer Service Software integrates with most of the apps that have open-ended connectivity and compatibility. The system is highly configurable to meet the integration and business requirements.
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