Kapdesk Review
What is Kapdesk?
Kapdesk is a customer service application that simplifies the way businesses deliver high quality customer support to their clients. The software is very straightforward and intuitive and can be implemented almost immediately. Kapdesk enables users to have access to multiple customer touch points, get the bigger picture and derive actionable insights through cutting edge analytics via reports, graphs, and ticket analysis to name a few.
Kapdesk offers businesses with multi-channel support capabilities, allowing them to get in touch with their clients through a variety of support options. The list includes email, phone, live chat, and social media channels. As customer service is simplified, businesses are able to provide positive customer experiences, thus boosting customer confidence and loyalty and eventually business revenue.
Show MoreOverview of Kapdesk Benefits
Customer support is an essential area for any business venture. Thus it is essential for businesses to have a reliable customer support platform to enable them to deliver top class support services to their clients when they need it. With Kapdesk, businesses have a reliable, easy to set up, and implement multiple channel support software that lets them provide high quality customer service to their clients.
Kapdesk comes with a simple design interface that makes customer service management a breeze. The user interface is user-friendly, allowing users to immediately go live after getting familiar with the system. The software offers popular support channels so that businesses can offer their clients the best way to request and receive support – email, phone, live chat, and social media.
With the email support channel, Kapdesk gives a unique mailer ID for customer email support and instantaneously transforms email requests into tickets. All emails pertaining to a specific issues are easily viewable since they are automatically threaded.
Many customers prefer to speak to customer service agents and Kapdesk ensures that your business is built to handle phone calls. With the Kapdesk system, calls can be easily integrated by setting up a cloud-based telephonic number. All calls are recorded and easily tracked, enabling agents to follow up or dig more information if and when needed. From the employer’s perspective, you can measure agent productivity through the real time recording feature.
Live chat support provides businesses with a more real time support channel. Kapdesk lets you integrate a live chat box on your website, email, online forms, – anywhere you want. With the live chat option, you can instantly engage and be proactive with your customers in real time. Efficient customer support through live chat often leads to increased conversion rates.
Kapdesk knows the value of social media in the success of any business platform. The software is designed to help customer support agents engage customers looking for support by fetching conversations from social media networks such as Facebook and Twitter and redirect them to the Kapdesk inbox.
Show MoreOverview of Kapdesk Features
- Multi Channel Support
- Ticketing
- Team Inbox
- Automated Responses
- Escalation Matrix
- Reports and Analytics
- Self Service Portal
- Feedback and Survey
What Problems Will Kapdesk Solve?
Kapdesk Customer Service Software’s Live Chat can be easily integrated with your website so that customers can interact with your customer support agents.
Kapdesk Position In Our Categories
Knowing that companies have special business-related requirements, it is only logical that they steer clear of selecting an all-in-one, “perfect” software system. Just the same, it is difficult to try to chance on such a software product even among well-known software products. The reasonable step to undertake can be to write down the several important aspects which merit analysis including key features, costing, technical skill aptitude of the employees, business size, etc. Thereafter, you must double down on the product research exhaustively. Have a look at these Kapdesk evaluations and look into each of the solutions in your shortlist more closely. Such all-encompassing research ensure you drop unsuitable applications and pay for the system that offers all the tools your business requires.
Position of Kapdesk in our main categories:
TOP
500
Kapdesk is one of the top 500 CRM Software products
TOP
200
Kapdesk is one of the 200 Customer Support Software products
TOP
100
Kapdesk is one of the top 100 Help Desk Software products
Each company has its own characteristics, and might require a particular type of Help Desk Software solution that will be adjusted to their business size, type of clients and employees and even specific niche they deal with. We advise you don't count on locating an ideal software that is going to be suitable for every company no matter what their background is. It may be a good idea to read a few Kapdesk Help Desk Software reviews first and even then you should remember what the software is intended to do for your company and your staff. Do you need an easy and intuitive app with just elementary features? Will you really use the complex tools required by experts and large enterprises? Are there any specific tools that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a reliable solution that will fit your budget.
How Much Does Kapdesk Cost?
Kapdesk Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Kapdesk pricing details?
Kapdesk Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Kapdesk offers quote-based enterprise pricing. Contact them now to request for more pricing information and other product details.
User Satisfaction
Positive Social Media Mentions
29
Negative Social Media Mentions
0
We know that when you make a decision to get a Help Desk Software it’s important not only to find out how professionals evaluate it in their reviews, but also to check whether the actual users and companies that bought it are indeed satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Kapdesk reviews across a wide range of social media sites. The data is then presented in a simple to understand way showing how many clients had positive and negative experience with Kapdesk. With that information available you will be equipped to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Kapdesk?
Kapdesk is designed to integrate with a wide range of popular CRM systems.
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