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Knexus Customer Services Review

Knexus Customer Services
Our score: 6.9 User satisfaction: 100%

What is Knexus Customer Services?

Knexus Customer Services is a platform that enables customer service teams to distribute personalized content experiences to any digital touchpoint, for individual customers or target audience segments of choice.

The solution easily integrates with other apps such as your brand’s CRM, DAM, CMS, and marketing automation software via the flexible API. Knexus personalizes content through predictive or rule-based targeting and automatically delivers that content across channels. The system offers powerful insights with a complete view of your content and customers across those touch points and has impressive real time optimization capabilities.

With Knexus, you can deliver personalized content experiences into your mobile app, in real time. Plus, you can greet your customers with the most relevant, valuable content.

Knexus helps deliver deeply personalized content onto mobile apps by matching individual customer’s profile data and transaction history with the brand’s most relevant content – all in real time. Choose to deliver content experiences automatically or through smart content recommendations (approved by you) to the app of your choice.

By providing real time, personal experiences, your brand can add value, increase brand loyalty and grow repeat business from satisfied customers.

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Overview of Knexus Customer Services Benefits

Knexus platform analyzes customer data using machine learning and predictive analytics, to understand your customer and what they’re looking for in their digital journey. Simultaneously, it searches your video, blogging, social and other marketing content across CMS, DAM, blogs and social channels, using deep learning algorithms, to understand what that content is.

Knexus algorithms then match the customer data to product, marketing, and social content, delivering highly targeted content experiences in real time across email, websites, mobile apps, eCommerce, or  other digital channels.

Harness customer data

Your brand is collecting a rich selection of behavioral, transactional, analytical and other data. Knexus uses this data to better understand your customers, their journey and what content experience will match their expectations (and your objectives).

Knexus uses machine learning and predictive analytics to understand a customer in terms of their profile, journey, affinities, and interactions. It utilizes data from multiple sources including CRM, eCommerce, social listening, and analytics. You can fine tune the customer intelligence algorithms directly from the app’s easy-to-use interface to improve performance.

Engage customers on their digital journey

Knexus offers one view of all online content. It gives your team fast and easy­to-use options for delivering personalized content into digital channels, based on your marketing objectives.

Knexus automates delivery, unburdening your to team to focus on higher value efforts. Meantime, the platform reaches your audience with ultra targeted messaging, in real time.

Real time optimization and measurement

Using real time optimization, Knexus continuously monitors both customer behavior and the latest available content, to provide the most compelling experience for your audience. As a result, you can achieve the best possible performance whilst freeing up vital team resources.

Integrated analytics attribute value and measure content performance, engagement, and user behavior. With customizable dashboards, powerful reporting options, and seamless integration with tools like Google Analytics, you quickly generate actionable insights to achieve your goals.

Easy to set up and use

Knexus has a reputation for fast time-to-value. The simple, intuitive interface puts non-technical users at ease. The platform has low complexity to set up and ready-made plug-ins to integrate seamlessly with other systems.

Knexus provides a flexible and agile solution for specific campaigns or enterprise wide content personalization requirements. Use one or multiple data and content sources, and deliver content experiences across your choice of digital channels.

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Overview of Knexus Customer Services Features

  • Trend Analysis
  • Text Analysis
  • Multi-Channel Collection
  • Feedback Management
  • Dashboard
  • Customer Segmentation
  • Analytics

Knexus Customer Services Position In Our Categories

Bearing in mind companies have particular business-related wants, it is reasonable they avoid preferring a one-size-fits-all, “perfect” software product. Nevertheless, it would be futile to pinpoint such application even among recognizable software systems. The efficient step to undertake should be to narrow down the varied major factors that demand consideration like important features, price plans, technical skill ability of staff, organizational size, etc. After which, you must double down on the research thoroughly. Read some of these Knexus Customer Services evaluations and explore the other software programs in your list more closely. Such well-rounded product research guarantees you take out poorly fit software products and subscribe to the one which provides all the features your company requires to achieve growth.

Position of Knexus Customer Services in our main categories:

TOP 200

Knexus Customer Services is one of the top 200 Customer Experience Management Software products

If you are considering Knexus Customer Services it may also be a good idea to check out other subcategories of Customer Experience Management Software gathered in our base of B2B software reviews.

Since each enterprise has particular business needs, it is prudent for them to refrain from looking for a one-size-fits-all faultless software application. Needless to say, it would be pointless to try to find such an app even among popular software applications. The intelligent thing to do would be to list the various vital elements that need consideration such as required features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some Knexus Customer Services Customer Experience Management Software reviews and look into each of the other solutions in your shortlist in detail. Such exhaustive groundwork can ensure you reject ill-fitting applications and select the system that offers all the aspects you require for business success.

How Much Does Knexus Customer Services Cost?

Knexus Customer Services Pricing Plans:

Free Trial

Starter Plan

Contact vendor

Pro Plan

Contact vendor

Pro+ Plan

Contact vendor

Enterprise Plan

Contact vendor

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What are Knexus Customer Services pricing details?

Knexus Customer Services Pricing Plans:

Free Trial

Starter Plan

Contact vendor

Pro Plan

Contact vendor

Pro+ Plan

Contact vendor

Enterprise Plan

Contact vendor

Knexus offers four enterprise pricing packages for users to choose from. Choose the best plan for your business,  and contact the vendor for a quote:

Starter Plan

  • 3 users
  • 10 GB bandwidth (monthly)
  • 80 GB storage (monthly)
  • Customer support via email
  • Product training – 0.5 trainer day

Pro Plan

  • 6 users
  • 25 GB bandwidth (monthly)
  • 200 GB storage (monthly)
  • Customer support via email/phone
  • Product training – 1 trainer day

Pro+ Plan

  • 12 users
  • 50 GB bandwidth (monthly)
  • 400 GB storage (monthly)
  • Product training – 2 trainer day

Enterprise Plan

Solution and pricing based on your company-specific requirements.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We know that when you choose to get a Customer Experience Management Software it’s vital not only to learn how professionals score it in their reviews, but also to find out whether the actual clients and enterprises that bought this software are genuinely content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Knexus Customer Services reviews across a vast array of social media sites. The data is then displayed in a simple to digest way showing how many users had positive and negative experience with Knexus Customer Services. With that information at your disposal you will be ready to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Knexus Customer Services?

Knexus easily integrates with other tools such as your brand’s CRM, DAM, CMS, and marketing automation software via the flexible API.

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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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