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Knexus Customer Services Review
What is Knexus Customer Services?
Knexus Customer Services is a platform that enables customer service teams to distribute personalized content experiences to any digital touchpoint, for individual customers or target audience segments of choice.
The solution easily integrates with other apps such as your brand’s CRM, DAM, CMS, and marketing automation software via the flexible API. Knexus personalizes content through predictive or rule-based targeting and automatically delivers that content across channels. The system offers powerful insights with a complete view of your content and customers across those touch points and has impressive real time optimization capabilities.
With Knexus, you can deliver personalized content experiences into your mobile app, in real time. Plus, you can greet your customers with the most relevant, valuable content.
Knexus helps deliver deeply personalized content onto mobile apps by matching individual customer’s profile data and transaction history with the brand’s most relevant content – all in real time. Choose to deliver content experiences automatically or through smart content recommendations (approved by you) to the app of your choice.
By providing real time, personal experiences, your brand can add value, increase brand loyalty and grow repeat business from satisfied customers.
Show MoreOverview of Knexus Customer Services Benefits
Knexus platform analyzes customer data using machine learning and predictive analytics, to understand your customer and what they’re looking for in their digital journey. Simultaneously, it searches your video, blogging, social and other marketing content across CMS, DAM, blogs and social channels, using deep learning algorithms, to understand what that content is.
Knexus algorithms then match the customer data to product, marketing, and social content, delivering highly targeted content experiences in real time across email, websites, mobile apps, eCommerce, or other digital channels.
Harness customer data
Your brand is collecting a rich selection of behavioral, transactional, analytical and other data. Knexus uses this data to better understand your customers, their journey and what content experience will match their expectations (and your objectives).
Knexus uses machine learning and predictive analytics to understand a customer in terms of their profile, journey, affinities, and interactions. It utilizes data from multiple sources including CRM, eCommerce, social listening, and analytics. You can fine tune the customer intelligence algorithms directly from the app’s easy-to-use interface to improve performance.
Engage customers on their digital journey
Knexus offers one view of all online content. It gives your team fast and easyto-use options for delivering personalized content into digital channels, based on your marketing objectives.
Knexus automates delivery, unburdening your to team to focus on higher value efforts. Meantime, the platform reaches your audience with ultra targeted messaging, in real time.
Real time optimization and measurement
Using real time optimization, Knexus continuously monitors both customer behavior and the latest available content, to provide the most compelling experience for your audience. As a result, you can achieve the best possible performance whilst freeing up vital team resources.
Integrated analytics attribute value and measure content performance, engagement, and user behavior. With customizable dashboards, powerful reporting options, and seamless integration with tools like Google Analytics, you quickly generate actionable insights to achieve your goals.
Easy to set up and use
Knexus has a reputation for fast time-to-value. The simple, intuitive interface puts non-technical users at ease. The platform has low complexity to set up and ready-made plug-ins to integrate seamlessly with other systems.
Knexus provides a flexible and agile solution for specific campaigns or enterprise wide content personalization requirements. Use one or multiple data and content sources, and deliver content experiences across your choice of digital channels.
Show MoreOverview of Knexus Customer Services Features
- Trend Analysis
- Text Analysis
- Multi-Channel Collection
- Feedback Management
- Dashboard
- Customer Segmentation
- Analytics
Knexus Customer Services Position In Our Categories
Keeping in mind businesses have special business-related wants, it is rational they steer clear of buying a one-size-fits-all, “perfect” software. However, it would be almost impossible to try to find such an app even among branded software products. The efficient step to undertake would be to take note of the varied essential functions which necessitate inspection such as crucial features, costing, skill levels of the users, company size, etc. Next, you should double down on your research through and through. Have a look at some Knexus Customer Services analyses and scrutinize each of the solutions in your shortlist in detail. Such detailed product investigation makes sure you circumvent mismatched apps and buy the one which includes all the aspects your business requires to be successful.
Position of Knexus Customer Services in our main categories:
TOP
200
Knexus Customer Services is one of the top 200 Customer Experience Management Software products
If you are considering Knexus Customer Services it could also be beneficial to analyze other subcategories of Customer Experience Management Software listed in our base of B2B software reviews.
Each business is different, and may require a particular type of Customer Experience Management Software solution that will be designed for their company size, type of clients and employees and even particular industry they cater to. It's not wise to count on getting an ideal software that is going to be suitable for every company regardless of their history is. It may be a good idea to read a few Knexus Customer Services Customer Experience Management Software reviews first and even then you should remember what the service is intended to do for your business and your workers. Do you require an easy and straightforward solution with only essential features? Will you actually use the advanced tools required by experts and big enterprises? Are there any specific tools that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to get a trustworthy solution that will fit your budget.
How Much Does Knexus Customer Services Cost?
Knexus Customer Services Pricing Plans:
Free Trial
Starter Plan
Contact vendor
Pro Plan
Contact vendor
Pro+ Plan
Contact vendor
Enterprise Plan
Contact vendor
What are Knexus Customer Services pricing details?
Knexus Customer Services Pricing Plans:
Free Trial
Starter Plan
Contact vendor
Pro Plan
Contact vendor
Pro+ Plan
Contact vendor
Enterprise Plan
Contact vendor
Knexus offers four enterprise pricing packages for users to choose from. Choose the best plan for your business, and contact the vendor for a quote:
Starter Plan
- 3 users
- 10 GB bandwidth (monthly)
- 80 GB storage (monthly)
- Customer support via email
- Product training – 0.5 trainer day
Pro Plan
- 6 users
- 25 GB bandwidth (monthly)
- 200 GB storage (monthly)
- Customer support via email/phone
- Product training – 1 trainer day
Pro+ Plan
- 12 users
- 50 GB bandwidth (monthly)
- 400 GB storage (monthly)
- Product training – 2 trainer day
Enterprise Plan
Solution and pricing based on your company-specific requirements.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you decide to get a Customer Experience Management Software it’s important not only to learn how professionals score it in their reviews, but also to discover whether the actual clients and businesses that use this software are actually satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Knexus Customer Services reviews across a broad range of social media sites. The data is then featured in an easy to digest way indicating how many clients had positive and negative experience with Knexus Customer Services. With that information at your disposal you will be ready to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Knexus Customer Services?
Knexus easily integrates with other tools such as your brand’s CRM, DAM, CMS, and marketing automation software via the flexible API.
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