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Knexus Customer Services Review

Knexus Customer Services
Our score: 6.9 User satisfaction: 100%

What is Knexus Customer Services?

Knexus Customer Services is a platform that enables customer service teams to distribute personalized content experiences to any digital touchpoint, for individual customers or target audience segments of choice.

The solution easily integrates with other apps such as your brand’s CRM, DAM, CMS, and marketing automation software via the flexible API. Knexus personalizes content through predictive or rule-based targeting and automatically delivers that content across channels. The system offers powerful insights with a complete view of your content and customers across those touch points and has impressive real time optimization capabilities.

With Knexus, you can deliver personalized content experiences into your mobile app, in real time. Plus, you can greet your customers with the most relevant, valuable content.

Knexus helps deliver deeply personalized content onto mobile apps by matching individual customer’s profile data and transaction history with the brand’s most relevant content – all in real time. Choose to deliver content experiences automatically or through smart content recommendations (approved by you) to the app of your choice.

By providing real time, personal experiences, your brand can add value, increase brand loyalty and grow repeat business from satisfied customers.

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Overview of Knexus Customer Services Benefits

Knexus platform analyzes customer data using machine learning and predictive analytics, to understand your customer and what they’re looking for in their digital journey. Simultaneously, it searches your video, blogging, social and other marketing content across CMS, DAM, blogs and social channels, using deep learning algorithms, to understand what that content is.

Knexus algorithms then match the customer data to product, marketing, and social content, delivering highly targeted content experiences in real time across email, websites, mobile apps, eCommerce, or  other digital channels.

Harness customer data

Your brand is collecting a rich selection of behavioral, transactional, analytical and other data. Knexus uses this data to better understand your customers, their journey and what content experience will match their expectations (and your objectives).

Knexus uses machine learning and predictive analytics to understand a customer in terms of their profile, journey, affinities, and interactions. It utilizes data from multiple sources including CRM, eCommerce, social listening, and analytics. You can fine tune the customer intelligence algorithms directly from the app’s easy-to-use interface to improve performance.

Engage customers on their digital journey

Knexus offers one view of all online content. It gives your team fast and easy­to-use options for delivering personalized content into digital channels, based on your marketing objectives.

Knexus automates delivery, unburdening your to team to focus on higher value efforts. Meantime, the platform reaches your audience with ultra targeted messaging, in real time.

Real time optimization and measurement

Using real time optimization, Knexus continuously monitors both customer behavior and the latest available content, to provide the most compelling experience for your audience. As a result, you can achieve the best possible performance whilst freeing up vital team resources.

Integrated analytics attribute value and measure content performance, engagement, and user behavior. With customizable dashboards, powerful reporting options, and seamless integration with tools like Google Analytics, you quickly generate actionable insights to achieve your goals.

Easy to set up and use

Knexus has a reputation for fast time-to-value. The simple, intuitive interface puts non-technical users at ease. The platform has low complexity to set up and ready-made plug-ins to integrate seamlessly with other systems.

Knexus provides a flexible and agile solution for specific campaigns or enterprise wide content personalization requirements. Use one or multiple data and content sources, and deliver content experiences across your choice of digital channels.

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Overview of Knexus Customer Services Features

  • Trend Analysis
  • Text Analysis
  • Multi-Channel Collection
  • Feedback Management
  • Dashboard
  • Customer Segmentation
  • Analytics

Knexus Customer Services Position In Our Categories

Since businesses have distinct business-related demands, it is rational that they abstain from deciding on a one-size-fits-all, ”best” software product. Still, it is nearly futile to try to pinpoint such an app even among well-known software products. The right thing to do would be to shortlist the numerous main functions which necessitate scrutiny such as key features, price plans, technical skill levels of the employees, organizational size, etc. Then, you must perform your research through and through. Browse over some of these Knexus Customer Services reviews and explore the other solutions in your list in detail. Such comprehensive product investigation can make sure you weed out unfit applications and select the system that offers all the tools your business requires in growing the business.

Position of Knexus Customer Services in our main categories:

TOP 200

Knexus Customer Services is one of the top 200 Customer Experience Management Software products

If you are considering Knexus Customer Services it may also be beneficial to investigate other subcategories of Customer Experience Management Software gathered in our base of SaaS software reviews.

Enterprises have diverse wants and requirements and no software solution can be just right in such a scenario. It is pointless to try to find an ideal out-of-the-box software product that meets all your business wants. The smart thing to do would be to adapt the application for your special wants, worker skill levels, budget, and other factors. For these reasons, do not hasten and subscribe to well-publicized leading solutions. Though these may be widely used, they may not be the ideal fit for your unique wants. Do your groundwork, investigate each short-listed platform in detail, read a few Knexus Customer Services Customer Experience Management Software reviews, call the seller for clarifications, and finally settle for the product that provides what you want.

How Much Does Knexus Customer Services Cost?

Knexus Customer Services Pricing Plans:

Free Trial

Starter Plan

Contact vendor

Pro Plan

Contact vendor

Pro+ Plan

Contact vendor

Enterprise Plan

Contact vendor

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What are Knexus Customer Services pricing details?

Knexus Customer Services Pricing Plans:

Free Trial

Starter Plan

Contact vendor

Pro Plan

Contact vendor

Pro+ Plan

Contact vendor

Enterprise Plan

Contact vendor

Knexus offers four enterprise pricing packages for users to choose from. Choose the best plan for your business,  and contact the vendor for a quote:

Starter Plan

  • 3 users
  • 10 GB bandwidth (monthly)
  • 80 GB storage (monthly)
  • Customer support via email
  • Product training – 0.5 trainer day

Pro Plan

  • 6 users
  • 25 GB bandwidth (monthly)
  • 200 GB storage (monthly)
  • Customer support via email/phone
  • Product training – 1 trainer day

Pro+ Plan

  • 12 users
  • 50 GB bandwidth (monthly)
  • 400 GB storage (monthly)
  • Product training – 2 trainer day

Enterprise Plan

Solution and pricing based on your company-specific requirements.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to purchase a Customer Experience Management Software it’s important not only to learn how experts evaluate it in their reviews, but also to find out whether the actual clients and enterprises that purchased this software are actually content with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Knexus Customer Services reviews across a broad range of social media sites. The data is then displayed in a simple to digest form showing how many customers had positive and negative experience with Knexus Customer Services. With that information at your disposal you will be ready to make an informed purchasing decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Knexus Customer Services?

Knexus easily integrates with other tools such as your brand’s CRM, DAM, CMS, and marketing automation software via the flexible API.

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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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