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Kommunicate Review
What is Kommunicate?
Kommunicate is a messaging first (Human + bot hybrid) customer support software with powerful automation, made for millennials. It provides a wide array of functionalities designed to help you deliver better customer service.
With Kommunicate, you can provide live chat support to your customers through its fully customizable chat widget. You can customize messages to be sent automatically to your website visitor when the agents are not available, when the visitor asks common queries, or just to welcome them. The platform also features push notification so you don’t miss customer messages. There is also an in-chat Lead Collection form feature to help you collect valuable lead contact information.
What’s more, Kommunicate allows support automation with the aid of AI-powered bots which can be easily integrated into your support. When the chatbot is unable to answer a user question, the conversation can be seamlessly and automatically transferred to a human agent through the platform’s bot to human handoff.
Aside from the live chat and bot integration, Kommunicate also empowers customer self serve with a feature-packed knowledge base management tool. Users can set up FAQs and knowledge-base to let their customers help themselves.
Kommunicate also integrates with various third-party applications, allowing users to move to and fro between the platform and any app they currently use. The solution also supports several bot builder platforms such as Microsoft Bot Framework and Dialogflow.
Show MoreOverview of Kommunicate Benefits
Highly Customizable Chat Widget
Kommunicate’s chat widget is fully customizable. The solution allows users to change the chat widget’s primary color, modify the chat launcher icon, and more. With these customization capabilities, you can make your chat widget’s look and feel consistent with your brand. Customization can be done through the platform’s dashboard or by adding your own customization code manually.
Customer Support Automation
By integrating chatbots on your website or app, you can ensure that your customers immediately get the assistance they need at any time of the day. It will also help you reduce your response time and lessen the workload of your human agents.
Codeless Bot Integration
Kommunicate allows easy Diagflow integration. No need to code to deploy your Dialogflow chatbot in your apps and websites. Meaning to say, you can start using the chatbot in a matter of minutes. Generally, Kommunicate integrates with any bot platform.
Bot to Human Handoff
Chatbots are just as intelligent as they are programmed to be. So there will be instances when they will be unable to answer a query or fail to understand a customer. When those moments happen, Kommunicate ensures that the user will still have a seamless experience with the business by providing a bot-human handoff functionality. This feature allows smooth and automatic transfer of a conversation from the bot to a human agent.
Extended Support
Aside from the live chat and bot integration, Kommunicate also allows its users to extend their customer support by setting up business FAQs and knowledge base. This will help your customers find answers to their queries without reaching out to your team. It can also benefit your customer support team as it will minimize the queries.
Reporting and Analytics Tools
Kommunicate comes with reporting dashboards, agent wise reports, and weekly reports. The reports can be downloaded and edited. Additionally, you can track essential support metrics like response time as well as resolution time. With these features, you can get an insight into your support performance and find ways to optimize support.
Show MoreOverview of Kommunicate Features
- Live Chat Widget
- Bot Integration
- Bot to Human Handoff
- Contact Management
- Conversation Routing
- Chat Widget Customization
- Lead Collection
- Team Roles
- Weekly Reports
- Downloadable Reports
Awards & Quality Certificates
Kommunicate Position In Our Categories
Because businesses have particular business demands, it is practical they abstain from purchasing a one-size-fits-all, ideal system. Be that as it may, it would be hard to stumble on such application even among popular software solutions. The logical step to undertake would be to narrow down the numerous critical functions which call for a research such as major features, budget, technical skill ability of staff members, business size, etc. After which, you should follow through the product research fully. Have a look at some of these Kommunicate review articles and scrutinize the other software options in your shortlist more closely. Such detailed product research ensures you stay away from mismatched applications and choose the one that delivers all the benefits your business requires.
Position of Kommunicate in our main categories:
TOP
50
Kommunicate is one of the top 50 Customer Support Software products
If you are considering Kommunicate it might also be beneficial to analyze other subcategories of Customer Support Software gathered in our base of B2B software reviews.
It's crucial to realize that hardly any service in the Customer Support Software category is going to be an ideal solution able to meet all the requirements of various business types, sizes and industries. It may be a good idea to read a few Kommunicate Customer Support Software reviews first as specific services might dominate exclusively in a really small group of applications or be designed with a really specific type of industry in mind. Others might operate with a goal of being easy and intuitive and as a result lack advanced functionalities needed by more experienced users. There are also apps that support a wide group of customers and provide a powerful feature base, but that in most cases comes at a more significant cost of such a service. Be certain that you're aware of your needs so that you pick a solution that provides specifically the elements you look for.
How Much Does Kommunicate Cost?
Kommunicate Pricing Plans:
Free Trial
Start
$40/month
Grow
$100/month
Scale
$400/month
Business
Contact vendor
What are Kommunicate pricing details?
Kommunicate Pricing Plans:
Free Trial
Start
$40/month
Grow
$100/month
Scale
$400/month
Business
Contact vendor
Kommunicate offers plans that users can avail of on a monthly or yearly subscription. If you opt for an annual subscription, you get two months free. Here is an overview of Kommunicate’s plans:
Start – $40/month or $400/year
- 2 teammates
- Additional: $20/month/teammate or $200/year/teammate
- Unlimited bots
- Up to 1,000 MTU
- MTU overage at $0.01
- Dialogflow ES & CX, Amazon, Lex, IBM Watson
- Bot to human hand-off
- Basic reports
- 3 months chat history
- Basic support 24/7 (email, live chat, knowledge base)
Grow – $100/month or $1,000/year
- 5 teammates
- Additional: $30/month/teammate or $300/year/teammate
- Up to 5,000 MTU
- All inclusions of Start plan
- Mobile SDKs
- Integrates with Pipedrive and Agile CRM
- Ready-to-use templates
- Bot and CSAT analytics
- 1 year chat history
- Priority support 24/7 (email, live chat, knowledge base)
Scale – $400/month or $4,000/year
- 10 teammates
- Additional: $50/month/teammate or $500/year/teammate
- Up to 10,000 MTU
- All inclusions of Grow plan
- Custom bot
- Line
- Integrates with Zendesk and Zapier
- Teams and departments
- Advanced intent analytics
- Unlimited chat history
- Premium support 24/7 (email, chat, call, knowledge base)
Business – by quote
- All inclusions of Scale plan
- Unlimited users
- Custom-made chatbots
- All channels
- Custom integrations
- SAML-based SSO
- On-demand custom reports
- Unlimited chat history
- Premium support 24/7 (email, call, live chat, knowledge base, dedicated account manager)
User Satisfaction
Positive Social Media Mentions
51
Negative Social Media Mentions
2
We realize that when you decide to get a Customer Support Software it’s crucial not only to see how experts rank it in their reviews, but also to check if the real people and companies that bought these solutions are genuinely content with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Kommunicate reviews across a vast array of social media sites. The data is then displayed in an easy to understand way showing how many people had positive and negative experience with Kommunicate. With that information at hand you will be equipped to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Kommunicate?
Kommunicate integrates with various third-party application and systems including the following:
- Zapier
- ZenDesk
- AgileCRM
- Wordpress
- Squarepress
- Shopify
- Wix
- Clearbit
- Dialogflow
- Microsoft Bot Framework
- Amazon Lex
- IB Watson
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