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LiveHelpNow Review
What is LiveHelpNow?
LiveHelpNow is a help desk software platform for live chat and customer service. It provides a host of features for better all-around service. LiveHelpNow’s live chat tool lets you collect customer feedback from your website visitors and send targeted messages and recommendations. Other features include employee training, call management and tracking, knowledge base publishing, and email and ticket management. Its Email Ticketing platform paves the way to streamlining the supervision, management, and assignments of tickets through a unified inbox and support ticket triggers and automation with smart rules and SLAs.
The live chat tool can be used to get insight into customer intent and behavior, with real-time visitor monitoring, social media insights, and individual customer information feeds. You can use this data to display promotional ads and customize the chat feature you offer to customers. Other tools like performance analytics, customizable surveys, and chat history and reports can be used to understand your customers better.
LiveHelpNow’s call management features enable users to offer 24/7 contact with customizable call-back forms, calls logs, notifications, and a digital voice mail service. You can store a customer’s entire call history and use filters to search and find specific information. A self-service portal lets your customers help themselves regarding their inquiries. This is achieved through the app’s FAQ Builder so it will be faster for your agents to respond in real-time, especially when it comes to usually recurring questions.
Show MoreOverview of LiveHelpNow Benefits
LiveHelpNow focuses on responding swiftly to customer concerns and inquiries. Hence, they developed tools that are quick to use to allow prompt responses from your agents. The software offers numerous benefits to its users, such as the following:
Live Chat System
It lets your agents manage multiple requests in real-time so fewer customers are left in the waiting queue. Its Chat Support Suite has a straightforward interface that’s highly secured so you can receive PCI and PHI data. Language barriers are eliminated automated, real-time foreign chat translations which lets you provide support for a wide range of customers.
Email Ticketing
It has an Email Ticketing platform so agents can handle requests faster and more accurately with less confusion. It’s available 24/7 for your customers through its social integrations. Streamlining the process lets your agents to assign, manage, and supervise email tickets more efficiently.
FAQ Self Service
Repeating questions can take away the time from your agents to focus on more crucial questions. Hence, the software provides an FAQ Builder so these recurring inquiries are curated into a customizable, searchable solution.
Enterprise Reporting
Valuable insights are provided through flexible reports including web statistics and agent productivity. You can use these insights into making informed business decisions to increase your team’s productivity or develop vital customer service strategies.
Auto-tagging of Inquiries
The intelligent automation tags each email or chat inquiry. Aside from easy retrieval, it lets you get your hands on crucial information regarding customer service trends. This lets you forecast responses to potential questions to provide more detailed responses in a quicker manner.
Sentiment Analysis
Powered by AI, you’ll receive instant notifications whether a certain conversation thread between your customer and agent is positive, negative, or neutral. It allows you to implement damage control, review the type of chats getting negative customer response, and even try to prevent future negative chats.
Show MoreOverview of LiveHelpNow Features
- Capture call back requests
- Create customizable surveys
- Create promotional ads
- Custom information feed
- Export chat history and all other reports
- Exportable ticket transcripts
- Full email and ticket management
- Hot leads and customer lists
- Instant language translation
- Knowledge base publication
- Monitor agent performance
- Real-time visitor monitoring
- Record call logs
- Reporting and analytics
- Self-service web portal
- Social insights
- Ticket status updates
- Training documentation and best practices
- Visitor action triggers
LiveHelpNow Position In Our Categories
Keeping in mind businesses have particular business-related requirements, it is rational they steer clear of subscribing to a one-size-fits-all, ideal software. Nevertheless, it would be hard to stumble on such an app even among sought-after software systems. The clever thing to do should be to spell out the varied significant factors that entail scrutiny like essential features, plans, technical skill levels of staff members, business size, etc. The second step is, you must follow through the product research thoroughly. Read these LiveHelpNow evaluations and check out the other software programs in your shortlist more closely. Such comprehensive product research ensure you drop unsuitable applications and pay for the system which meets all the aspects your company requires.
Position of LiveHelpNow in our main categories:
TOP
500
LiveHelpNow is one of the top 500 Customer Support Software products
TOP
100
LiveHelpNow is one of the 100 Help Desk Software products
It's essential to realize that almost no service in the Help Desk Software category will be an ideal solution able to fulfill all the needs of different company types, sizes and industries. It may be a good idea to read a few LiveHelpNow Help Desk Software reviews first as some services might dominate only in a really small group of applications or be created with a very specific type of industry in mind. Others can function with an intention of being simple and intuitive and consequently lack complex functionalities welcomed by more experienced users. You can also come across solutions that cater to a wide group of customers and provide a rich feature base, however that usually comes at a higher cost of such a service. Ensure you're aware of your needs so that you select a software that offers exactly the elements you search for.
How Much Does LiveHelpNow Cost?
LiveHelpNow Pricing Plans:
Free Trial
Live Chat
$21 per agent/month
Email-Ticket Management
$21 per agent/month
Knowledge Base
$21.00 per agent/month
Call Management
$9.00 per agent/month
What are LiveHelpNow pricing details?
LiveHelpNow Pricing Plans:
Free Trial
Live Chat
$21 per agent/month
Email-Ticket Management
$21 per agent/month
Knowledge Base
$21.00 per agent/month
Call Management
$9.00 per agent/month
Here are the prices of LiveHelpNow’s products:
Monthly Plan:
- Live Chat: $ 21 per agent
- Email-Ticket Management: $ 21 per agent
- Knowledge Base: $ 21.00 per agent
- Call Management: $ 9.00 per agent
They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.
Big teams are offered with an enterprise plan for an additional $15 per agent for each month.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you decide to get a Help Desk Software it’s important not only to find out how experts evaluate it in their reviews, but also to check whether the real people and enterprises that purchased this software are actually content with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and LiveHelpNow reviews across a vast range of social media sites. The data is then featured in an easy to understand form revealing how many clients had positive and negative experience with LiveHelpNow. With that information at your disposal you will be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for LiveHelpNow?
Out of the box, LiveHelpNow integrates with the following applications:
- Google Analytics and Adwords
- Join.me Cobrowsing
- SalesForce CRM
- Webhooks
- MailChimp
- HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
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