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LiveHelpNow Review
What is LiveHelpNow?
LiveHelpNow is a help desk software platform for live chat and customer service. It provides a host of features for better all-around service. LiveHelpNow’s live chat tool lets you collect customer feedback from your website visitors and send targeted messages and recommendations. Other features include employee training, call management and tracking, knowledge base publishing, and email and ticket management. Its Email Ticketing platform paves the way to streamlining the supervision, management, and assignments of tickets through a unified inbox and support ticket triggers and automation with smart rules and SLAs.
The live chat tool can be used to get insight into customer intent and behavior, with real-time visitor monitoring, social media insights, and individual customer information feeds. You can use this data to display promotional ads and customize the chat feature you offer to customers. Other tools like performance analytics, customizable surveys, and chat history and reports can be used to understand your customers better.
LiveHelpNow’s call management features enable users to offer 24/7 contact with customizable call-back forms, calls logs, notifications, and a digital voice mail service. You can store a customer’s entire call history and use filters to search and find specific information. A self-service portal lets your customers help themselves regarding their inquiries. This is achieved through the app’s FAQ Builder so it will be faster for your agents to respond in real-time, especially when it comes to usually recurring questions.
Show MoreOverview of LiveHelpNow Benefits
LiveHelpNow focuses on responding swiftly to customer concerns and inquiries. Hence, they developed tools that are quick to use to allow prompt responses from your agents. The software offers numerous benefits to its users, such as the following:
Live Chat System
It lets your agents manage multiple requests in real-time so fewer customers are left in the waiting queue. Its Chat Support Suite has a straightforward interface that’s highly secured so you can receive PCI and PHI data. Language barriers are eliminated automated, real-time foreign chat translations which lets you provide support for a wide range of customers.
Email Ticketing
It has an Email Ticketing platform so agents can handle requests faster and more accurately with less confusion. It’s available 24/7 for your customers through its social integrations. Streamlining the process lets your agents to assign, manage, and supervise email tickets more efficiently.
FAQ Self Service
Repeating questions can take away the time from your agents to focus on more crucial questions. Hence, the software provides an FAQ Builder so these recurring inquiries are curated into a customizable, searchable solution.
Enterprise Reporting
Valuable insights are provided through flexible reports including web statistics and agent productivity. You can use these insights into making informed business decisions to increase your team’s productivity or develop vital customer service strategies.
Auto-tagging of Inquiries
The intelligent automation tags each email or chat inquiry. Aside from easy retrieval, it lets you get your hands on crucial information regarding customer service trends. This lets you forecast responses to potential questions to provide more detailed responses in a quicker manner.
Sentiment Analysis
Powered by AI, you’ll receive instant notifications whether a certain conversation thread between your customer and agent is positive, negative, or neutral. It allows you to implement damage control, review the type of chats getting negative customer response, and even try to prevent future negative chats.
Show MoreOverview of LiveHelpNow Features
- Capture call back requests
- Create customizable surveys
- Create promotional ads
- Custom information feed
- Export chat history and all other reports
- Exportable ticket transcripts
- Full email and ticket management
- Hot leads and customer lists
- Instant language translation
- Knowledge base publication
- Monitor agent performance
- Real-time visitor monitoring
- Record call logs
- Reporting and analytics
- Self-service web portal
- Social insights
- Ticket status updates
- Training documentation and best practices
- Visitor action triggers
LiveHelpNow Position In Our Categories
Because businesses have particular business-related requirements, it is wise that they abstain from preferring a one-size-fits-all, ideal business application. Having said that, it would be almost impossible to find such application even among widely used software systems. The logical thing to do can be to jot down the varied main aspects that need examination like essential features, price plans, technical skill capability of staff members, company size, etc. The second step is, you should conduct your product research through and through. Have a look at these LiveHelpNow evaluations and check out the other applications in your shortlist in detail. Such all-encompassing research ascertains you avoid ill-fitting apps and subscribe to the one that includes all the benefits your business requires.
Position of LiveHelpNow in our main categories:
TOP
500
LiveHelpNow is one of the top 500 Customer Support Software products
TOP
100
LiveHelpNow is one of the 100 Help Desk Software products
There are well-liked and widely used applications in each software category. But are they essentially the best fit for your company’s special needs? A trendy software product may have thousands of subscribers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few LiveHelpNow Help Desk Software reviews and consider the factors that you wish to have in the software such as the price, main functionality, available integrations etc. Then, shortlist a few solutions that fit your requirements. Check out the free trials of these platforms, read online comments, get explanations from the maker, and do your investigation systematically. This exhaustive research is sure to aid you find the finest software platform for your organization’s special wants.
How Much Does LiveHelpNow Cost?
LiveHelpNow Pricing Plans:
Free Trial
Live Chat
$21 per agent/month
Email-Ticket Management
$21 per agent/month
Knowledge Base
$21.00 per agent/month
Call Management
$9.00 per agent/month
What are LiveHelpNow pricing details?
LiveHelpNow Pricing Plans:
Free Trial
Live Chat
$21 per agent/month
Email-Ticket Management
$21 per agent/month
Knowledge Base
$21.00 per agent/month
Call Management
$9.00 per agent/month
Here are the prices of LiveHelpNow’s products:
Monthly Plan:
- Live Chat: $ 21 per agent
- Email-Ticket Management: $ 21 per agent
- Knowledge Base: $ 21.00 per agent
- Call Management: $ 9.00 per agent
They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.
Big teams are offered with an enterprise plan for an additional $15 per agent for each month.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you choose to buy a Help Desk Software it’s important not only to see how experts rank it in their reviews, but also to check if the actual people and enterprises that purchased these solutions are genuinely content with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and LiveHelpNow reviews across a wide array of social media sites. The data is then displayed in an easy to digest way revealing how many people had positive and negative experience with LiveHelpNow. With that information available you will be ready to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for LiveHelpNow?
Out of the box, LiveHelpNow integrates with the following applications:
- Google Analytics and Adwords
- Join.me Cobrowsing
- SalesForce CRM
- Webhooks
- MailChimp
- HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
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