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LiveHelpNow Review
What is LiveHelpNow?
LiveHelpNow is a help desk software platform for live chat and customer service. It provides a host of features for better all-around service. LiveHelpNow’s live chat tool lets you collect customer feedback from your website visitors and send targeted messages and recommendations. Other features include employee training, call management and tracking, knowledge base publishing, and email and ticket management. Its Email Ticketing platform paves the way to streamlining the supervision, management, and assignments of tickets through a unified inbox and support ticket triggers and automation with smart rules and SLAs.
The live chat tool can be used to get insight into customer intent and behavior, with real-time visitor monitoring, social media insights, and individual customer information feeds. You can use this data to display promotional ads and customize the chat feature you offer to customers. Other tools like performance analytics, customizable surveys, and chat history and reports can be used to understand your customers better.
LiveHelpNow’s call management features enable users to offer 24/7 contact with customizable call-back forms, calls logs, notifications, and a digital voice mail service. You can store a customer’s entire call history and use filters to search and find specific information. A self-service portal lets your customers help themselves regarding their inquiries. This is achieved through the app’s FAQ Builder so it will be faster for your agents to respond in real-time, especially when it comes to usually recurring questions.
Show MoreOverview of LiveHelpNow Benefits
LiveHelpNow focuses on responding swiftly to customer concerns and inquiries. Hence, they developed tools that are quick to use to allow prompt responses from your agents. The software offers numerous benefits to its users, such as the following:
Live Chat System
It lets your agents manage multiple requests in real-time so fewer customers are left in the waiting queue. Its Chat Support Suite has a straightforward interface that’s highly secured so you can receive PCI and PHI data. Language barriers are eliminated automated, real-time foreign chat translations which lets you provide support for a wide range of customers.
Email Ticketing
It has an Email Ticketing platform so agents can handle requests faster and more accurately with less confusion. It’s available 24/7 for your customers through its social integrations. Streamlining the process lets your agents to assign, manage, and supervise email tickets more efficiently.
FAQ Self Service
Repeating questions can take away the time from your agents to focus on more crucial questions. Hence, the software provides an FAQ Builder so these recurring inquiries are curated into a customizable, searchable solution.
Enterprise Reporting
Valuable insights are provided through flexible reports including web statistics and agent productivity. You can use these insights into making informed business decisions to increase your team’s productivity or develop vital customer service strategies.
Auto-tagging of Inquiries
The intelligent automation tags each email or chat inquiry. Aside from easy retrieval, it lets you get your hands on crucial information regarding customer service trends. This lets you forecast responses to potential questions to provide more detailed responses in a quicker manner.
Sentiment Analysis
Powered by AI, you’ll receive instant notifications whether a certain conversation thread between your customer and agent is positive, negative, or neutral. It allows you to implement damage control, review the type of chats getting negative customer response, and even try to prevent future negative chats.
Show MoreOverview of LiveHelpNow Features
- Capture call back requests
- Create customizable surveys
- Create promotional ads
- Custom information feed
- Export chat history and all other reports
- Exportable ticket transcripts
- Full email and ticket management
- Hot leads and customer lists
- Instant language translation
- Knowledge base publication
- Monitor agent performance
- Real-time visitor monitoring
- Record call logs
- Reporting and analytics
- Self-service web portal
- Social insights
- Ticket status updates
- Training documentation and best practices
- Visitor action triggers
LiveHelpNow Position In Our Categories
Bearing in mind businesses have specific business demands, it is only prudent that they avoid selecting an all-encompassing, ideal software solution. Having said that, it is hard to try to come across such an app even among recognizable software systems. The practical thing to undertake can be to shortlist the numerous important aspects which demand careful thought including major features, price plans, skill capability of the employees, business size, etc. Next, you must follow through your research fully. Read some LiveHelpNow review articles and scrutinize the other software products in your shortlist more closely. Such detailed research ensure you take out mismatched software solutions and choose the one which offers all the tools your company requires.
Position of LiveHelpNow in our main categories:
TOP
500
LiveHelpNow is one of the top 500 Customer Support Software products
TOP
100
LiveHelpNow is one of the 100 Help Desk Software products
Every enterprise is different, and might need a particular type of Help Desk Software solution that will be designed for their company size, type of clients and employees and even individual niche they cater to. You should not count on locating an ideal services that will be suitable for every company no matter what their history is. It may be a good idea to read a few LiveHelpNow Help Desk Software reviews first and even then you should remember what the software is intended to do for your company and your employees. Do you need a simple and intuitive app with just basic features? Will you actually make use of the advanced tools required by experts and large enterprises? Are there any particular tools that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to find a reliable app that will match your budget.
How Much Does LiveHelpNow Cost?
LiveHelpNow Pricing Plans:
Free Trial
Live Chat
$21 per agent/month
Email-Ticket Management
$21 per agent/month
Knowledge Base
$21.00 per agent/month
Call Management
$9.00 per agent/month
What are LiveHelpNow pricing details?
LiveHelpNow Pricing Plans:
Free Trial
Live Chat
$21 per agent/month
Email-Ticket Management
$21 per agent/month
Knowledge Base
$21.00 per agent/month
Call Management
$9.00 per agent/month
Here are the prices of LiveHelpNow’s products:
Monthly Plan:
- Live Chat: $ 21 per agent
- Email-Ticket Management: $ 21 per agent
- Knowledge Base: $ 21.00 per agent
- Call Management: $ 9.00 per agent
They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.
Big teams are offered with an enterprise plan for an additional $15 per agent for each month.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to buy a Help Desk Software it’s vital not only to see how professionals evaluate it in their reviews, but also to check if the actual people and businesses that use this software are genuinely happy with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and LiveHelpNow reviews across a wide range of social media sites. The information is then featured in an easy to digest way revealing how many clients had positive and negative experience with LiveHelpNow. With that information at hand you should be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for LiveHelpNow?
Out of the box, LiveHelpNow integrates with the following applications:
- Google Analytics and Adwords
- Join.me Cobrowsing
- SalesForce CRM
- Webhooks
- MailChimp
- HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
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