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nanoRep Review

nanoRep
Our score: 8.0 User satisfaction: 100%

What is nanoRep?

nanoRep is an automated customer service platform based on self-service experience that provides relevant, contextual and personalized answers for maximizing conversions and reducing support load. With nanoRep, brands can instantly answer correctly thousands of different questions and drive this back to customer analytics to gain powerful insights for your business.

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Overview of nanoRep Benefits

The numerous nanoRep products are listed below:

  • Manage support communications in over 34 languages without need for multilingual personnel or manual translation services
  • Innovative knowledge base software automatically collects customer service inquiries and learns ongoing representatives’ answers to the questions. The incoming questions and FAQs are used to constantly grow the knowledge base
  • Search-predicting and autocomplete capabilities in self-service help desk
  • Track popular and trending topics in FAQs
  • Allow customers to reach agents easily, through Email or Chat. Escalation options are automatically detected, and are fully configurable
  • The software aggregates questions from multiple channels through web self-service support tools to provide immediate customer service while deflecting the repetitive questions. nanoRep extracts and escalates the high-value questions to live agents
  • For enterprise customers, widgets can be customized for branding purposes
  • Seamless integration with any chat software
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Overview of nanoRep Features

  • web self-service widgets through mobile, web & social
  • customer analytics
  • intelligent support agent tools
  • real-time FAQs
  • intelligent contextual answers in any language
  • interactive troubleshooting flows
  • easy escalation to agents via email or chat
  • widget customization
  • proactive engagement with high-value customers
  • conversion tracking
  • SLA tracking
  • custom charts
  • customer feedback
  • Google Analytics Integration and API for enterprise customers
  • support ticket system
  • queue management
  • Rule Engine that sends auto-responders, assignment to users etc.
  • in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.

nanoRep Position In Our Categories

Since businesses have distinctive business needs, it is only reasonable they avoid selecting an all-in-one, ”best” software product. At any rate, it is troublesome to try to come across such a software system even among sought-after software solutions. The correct step to undertake would be to write the several important factors which require inspection such as essential features, plans, technical skill capability of staff members, organizational size, etc. Next, you should follow through your product research thoroughly. Have a look at these nanoRep analyses and explore each of the software options in your list in detail. Such all-encompassing product investigation ensure you drop unfit software products and choose the one that delivers all the tools your company requires.

Position of nanoRep in our main categories:

TOP 200

nanoRep is one of the top 200 Customer Support Software products

TOP 100

nanoRep is one of the 100 Help Desk Software products

Organizations have different needs and requirements and no software solution can be just right in such a condition. It is futile to try to find an ideal off-the-shelf software product that fulfills all your business wants. The smart thing to do would be to adapt the application for your unique wants, staff member skill levels, finances, and other elements. For these reasons, do not hasten and pay for well-publicized popular systems. Though these may be widely used, they may not be the best fit for your specific requirements. Do your homework, look into each short-listed application in detail, read a few nanoRep Help Desk Software reviews, call the maker for explanations, and finally settle for the app that provides what you need.

How Much Does nanoRep Cost?

nanoRep Pricing Plans:

Free Trial

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What are nanoRep pricing details?

nanoRep Pricing Plans:

Free Trial

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

User Satisfaction

Positive Social Media Mentions 3
Negative Social Media Mentions 0

We realize that when you decide to purchase a Help Desk Software it’s important not only to see how professionals rank it in their reviews, but also to check whether the real clients and businesses that purchased these solutions are actually content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and nanoRep reviews across a broad range of social media sites. The information is then presented in an easy to digest format showing how many clients had positive and negative experience with nanoRep. With that information available you should be prepared to make an informed purchasing decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for nanoRep?

  • Facebook
  • Magento
  • Live Person
  • Google Analytics
  • Sales Force
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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