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nanoRep Review

nanoRep
Our score: 8.0 User satisfaction: 100%

What is nanoRep?

nanoRep is an automated customer service platform based on self-service experience that provides relevant, contextual and personalized answers for maximizing conversions and reducing support load. With nanoRep, brands can instantly answer correctly thousands of different questions and drive this back to customer analytics to gain powerful insights for your business.

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Overview of nanoRep Benefits

The numerous nanoRep products are listed below:

  • Manage support communications in over 34 languages without need for multilingual personnel or manual translation services
  • Innovative knowledge base software automatically collects customer service inquiries and learns ongoing representatives’ answers to the questions. The incoming questions and FAQs are used to constantly grow the knowledge base
  • Search-predicting and autocomplete capabilities in self-service help desk
  • Track popular and trending topics in FAQs
  • Allow customers to reach agents easily, through Email or Chat. Escalation options are automatically detected, and are fully configurable
  • The software aggregates questions from multiple channels through web self-service support tools to provide immediate customer service while deflecting the repetitive questions. nanoRep extracts and escalates the high-value questions to live agents
  • For enterprise customers, widgets can be customized for branding purposes
  • Seamless integration with any chat software
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Overview of nanoRep Features

  • web self-service widgets through mobile, web & social
  • customer analytics
  • intelligent support agent tools
  • real-time FAQs
  • intelligent contextual answers in any language
  • interactive troubleshooting flows
  • easy escalation to agents via email or chat
  • widget customization
  • proactive engagement with high-value customers
  • conversion tracking
  • SLA tracking
  • custom charts
  • customer feedback
  • Google Analytics Integration and API for enterprise customers
  • support ticket system
  • queue management
  • Rule Engine that sends auto-responders, assignment to users etc.
  • in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.

nanoRep Position In Our Categories

Knowing that businesses have unique business-related wants, it is only wise they steer clear of selecting a one-size-fits-all, ”best” software solution. However, it is futile to pinpoint such a software system even among widely used software solutions. The best step to undertake is to set down the different significant functions that need analysis including key features, plans, technical skill ability of staff members, business size, etc. After which, you must double down on your research through and through. Read these nanoRep evaluations and check out each of the software systems in your shortlist in detail. Such detailed research ascertains you take out unfit software products and choose the system which provides all the tools your business requires for success.

Position of nanoRep in our main categories:

TOP 200

nanoRep is one of the top 200 Customer Support Software products

TOP 100

nanoRep is one of the 100 Help Desk Software products

Since each organization has unique business needs, it is sensible for them to refrain from looking for a one-size-fits-all faultless software solution. Needless to say, it would be useless to try to find such an app even among market-leading software platforms. The smart thing to do would be to list the various essential factors that need consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some nanoRep Help Desk Software reviews and check out each of the other solutions in your shortlist in detail. Such exhaustive groundwork can ensure you discard ill-fitting platforms and choose the system that presents all the elements you need for business success.

How Much Does nanoRep Cost?

nanoRep Pricing Plans:

Free Trial

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What are nanoRep pricing details?

nanoRep Pricing Plans:

Free Trial

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

User Satisfaction

Positive Social Media Mentions 3
Negative Social Media Mentions 0

We are aware that when you make a decision to purchase a Help Desk Software it’s important not only to see how experts rank it in their reviews, but also to discover whether the actual clients and businesses that use it are indeed content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and nanoRep reviews across a wide range of social media sites. The data is then featured in a simple to digest way revealing how many clients had positive and negative experience with nanoRep. With that information available you should be equipped to make an informed business decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for nanoRep?

  • Facebook
  • Magento
  • Live Person
  • Google Analytics
  • Sales Force
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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