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nanoRep Review

nanoRep
Our score: 8.0 User satisfaction: 100%

What is nanoRep?

nanoRep is an automated customer service platform based on self-service experience that provides relevant, contextual and personalized answers for maximizing conversions and reducing support load. With nanoRep, brands can instantly answer correctly thousands of different questions and drive this back to customer analytics to gain powerful insights for your business.

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Overview of nanoRep Benefits

The numerous nanoRep products are listed below:

  • Manage support communications in over 34 languages without need for multilingual personnel or manual translation services
  • Innovative knowledge base software automatically collects customer service inquiries and learns ongoing representatives’ answers to the questions. The incoming questions and FAQs are used to constantly grow the knowledge base
  • Search-predicting and autocomplete capabilities in self-service help desk
  • Track popular and trending topics in FAQs
  • Allow customers to reach agents easily, through Email or Chat. Escalation options are automatically detected, and are fully configurable
  • The software aggregates questions from multiple channels through web self-service support tools to provide immediate customer service while deflecting the repetitive questions. nanoRep extracts and escalates the high-value questions to live agents
  • For enterprise customers, widgets can be customized for branding purposes
  • Seamless integration with any chat software
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Overview of nanoRep Features

  • web self-service widgets through mobile, web & social
  • customer analytics
  • intelligent support agent tools
  • real-time FAQs
  • intelligent contextual answers in any language
  • interactive troubleshooting flows
  • easy escalation to agents via email or chat
  • widget customization
  • proactive engagement with high-value customers
  • conversion tracking
  • SLA tracking
  • custom charts
  • customer feedback
  • Google Analytics Integration and API for enterprise customers
  • support ticket system
  • queue management
  • Rule Engine that sends auto-responders, assignment to users etc.
  • in terms of security , Access to servers is restricted to HTTPS protocol encrypted by SSL3 and TLS cryptography.

nanoRep Position In Our Categories

Since businesses have distinctive business-related needs, it is only prudent that they steer clear of seeking a one-size-fits-all, “perfect” system. Having said that, it is futile to come across such application even among recognizable software products. The logical thing to do can be to make a list of the various critical factors which need careful thought such as major features, pricing, skill ability of staff members, organizational size, etc. After which, you must double down on the product research fully. Have a look at some of these nanoRep reviews and check out each of the software options in your list in detail. Such detailed research ascertain you weed out mismatched software products and pay for the system which includes all the aspects your business requires for optimal results.

Position of nanoRep in our main categories:

TOP 200

nanoRep is one of the top 200 Customer Support Software products

TOP 100

nanoRep is one of the 100 Help Desk Software products

It is essential to realize that almost no service in the Help Desk Software category is an ideal solution able to fulfill all the needs of all business types, sizes and industries. It may be a good idea to read a few nanoRep Help Desk Software reviews first as certain services may excel only in a very small set of applications or be prepared with a really specific type of industry in mind. Others might operate with an intention of being easy and intuitive and consequently lack advanced elements desired by more experienced users. You can also come across services that cater to a large group of users and give you a powerful feature toolbox, however that usually comes at a higher price of such a software. Be certain that you're aware of your needs so that you select a software that provides exactly the features you search for.

How Much Does nanoRep Cost?

nanoRep Pricing Plans:

Free Trial

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What are nanoRep pricing details?

nanoRep Pricing Plans:

Free Trial

Here are the nanoRep cost details:

Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk

Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support

Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features

User Satisfaction

Positive Social Media Mentions 3
Negative Social Media Mentions 0

We realize that when you make a decision to purchase a Help Desk Software it’s crucial not only to find out how professionals score it in their reviews, but also to check whether the real clients and businesses that bought this software are indeed content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and nanoRep reviews across a vast range of social media sites. The data is then displayed in a simple to digest format indicating how many people had positive and negative experience with nanoRep. With that information available you will be ready to make an informed business choice that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for nanoRep?

  • Facebook
  • Magento
  • Live Person
  • Google Analytics
  • Sales Force
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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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