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NobelBiz OMNI+ Review
What is NobelBiz OMNI+?
NobelBiz OMNI+ is an omnichannel contact center solution designed for remote work. It integrates not only with the commonly used communication channels such as email, voice, live chat, webchat, and video but also with SMS, Telegram, WhatsApp, Twitter, and Facebook Messenger. This allows your customer support team to connect and assist customers everywhere, from anywhere.
But unlike multichannel solutions, this platform will enable your agents to manage all channels and do everything remotely from a single location through the intuitive Omnichannel Agent Interface. Supervisors, on the other hand, can monitor all their agents at the same time through intelligent omnichannel supervision console. They can also see all the channels that their agents are handling at a particular time and step in whenever and wherever they want or need to.
Other capabilities include prioritizing fresh leads and new customers, prioritizing new leads over old ones, marking contacts that prefer a particular channel, and marking agents who do better on a particular channel. What’s more, users can switch from IVR to the platform’s Dynamic Business Router (DBR) to ensure that queues, routing, and distributions are in check.
NobelBiz OMNI+ is available for users from all countries in North America, South America, and Africa.
Show MoreOverview of NobelBiz OMNI+ Benefits
Reach Customers on Social Channels
Customer service channels are not limited to emails, webchat, live chat, and other classic channels. With NobelBiz OMNI+, your agents can already reach customers via social channels including WhatsApp, Facebook Messenger, and Twitter, and respond to their concerns in real-time.
Manage Multiple Communication Channels
Multichannel contact center solutions also support multiple communication but the channels are not integrated. Meaning to say, they are managed separately. Omnichannel solutions, on the other hand, enables a single agent to manage several different communication channels from a single platform. Agents can engage with all the available channels without having to switch between applications, maintain separate client database, separate rulesets, and separate reports. Generally, it enables agents to do more in less time.
Dynamic Business Router (DBR)
This technology detects incoming channels through email, voice, WhatsApp, etc, and ensures that all your routing, queues, as well as distribution, are in check. This even allows users to prioritize internal tasks over an incoming channel. Administrators and supervisors can decide the order of their omnichannel interactions based on priorities.
Monitor Agents Simultaneously
NobleBiz OMNI+ features an intelligent supervision console that enables supervisors to efficiently monitor their agents simultaneously and view all the channels that they are handling and see who needs help.
Show MoreOverview of NobelBiz OMNI+ Features
- Omnichannel Agent Interface
- Supervisor Dashboard
- Chat History
- Upgrade from IVR to DBR
- Predictive Algorithm
- Report
Awards & Quality Certificates
NobelBiz OMNI+ Position In Our Categories
Knowing that businesses have distinctive business needs, it is reasonable that they steer clear of seeking a one-size-fits-all, ”best” business program. Having said that, it would be difficult to try to pinpoint such a software product even among recognizable software solutions. The better step to undertake would be to write down the different significant factors that merit research like critical features, price plans, technical skill ability of staff, company size, etc. Next, you must do your product research fully. Read some NobelBiz OMNI+ evaluations and explore each of the software solutions in your list more closely. Such comprehensive research ascertains you circumvent ill-fitting software products and pay for the one which includes all the function your business requires in growing the business.
Position of NobelBiz OMNI+ in our main categories:
TOP
200
NobelBiz OMNI+ is one of the top 200 Customer Support Software products
If you are interested in NobelBiz OMNI+ it may also be beneficial to examine other subcategories of Customer Support Software collected in our base of B2B software reviews.
Enterprises have different wants and requirements and no software solution can be ideal in such a situation. It is pointless to try to find a perfect out-of-the-box software product that fulfills all your business requirements. The smart thing to do would be to customize the solution for your specific wants, employee skill levels, finances, and other factors. For these reasons, do not hurry and pay for well-publicized leading systems. Though these may be widely used, they may not be the ideal fit for your unique wants. Do your research, check out each short-listed application in detail, read a few NobelBiz OMNI+ Customer Support Software reviews, speak to the seller for clarifications, and finally settle for the app that provides what you require.
How Much Does NobelBiz OMNI+ Cost?
NobelBiz OMNI+ Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are NobelBiz OMNI+ pricing details?
NobelBiz OMNI+ Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
NobelBiz offers personalized pricing tailored to your unique business needs and goals. Our pricing plans are custom-designed, considering your specific requirements, team dynamics, and operational demands, ensuring a cost-effective solution that aligns with your contact center’s unique profile.
User Satisfaction
Positive Social Media Mentions
4
Negative Social Media Mentions
0
We are aware that when you choose to get a Customer Support Software it’s crucial not only to learn how experts rank it in their reviews, but also to find out whether the actual users and businesses that use this software are actually satisfied with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and NobelBiz OMNI+ reviews across a vast array of social media sites. The information is then presented in an easy to understand way showing how many customers had positive and negative experience with NobelBiz OMNI+. With that information at your disposal you will be ready to make an informed buying decision that you won’t regret.
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Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for NobelBiz OMNI+?
NobelBiz OMNI+ integrates with several business applications and systems including the following:
- Salesforce
- Zendesk
- Microsoft Dynamics 365
- SugarCRM
- FICO
- FootPrints
- Vtiger
- ServiceDeskPlus
- FreshDesk
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