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NobelBiz OMNI+ Review
What is NobelBiz OMNI+?
NobelBiz OMNI+ is an omnichannel contact center solution designed for remote work. It integrates not only with the commonly used communication channels such as email, voice, live chat, webchat, and video but also with SMS, Telegram, WhatsApp, Twitter, and Facebook Messenger. This allows your customer support team to connect and assist customers everywhere, from anywhere.
But unlike multichannel solutions, this platform will enable your agents to manage all channels and do everything remotely from a single location through the intuitive Omnichannel Agent Interface. Supervisors, on the other hand, can monitor all their agents at the same time through intelligent omnichannel supervision console. They can also see all the channels that their agents are handling at a particular time and step in whenever and wherever they want or need to.
Other capabilities include prioritizing fresh leads and new customers, prioritizing new leads over old ones, marking contacts that prefer a particular channel, and marking agents who do better on a particular channel. What’s more, users can switch from IVR to the platform’s Dynamic Business Router (DBR) to ensure that queues, routing, and distributions are in check.
NobelBiz OMNI+ is available for users from all countries in North America, South America, and Africa.
Show MoreOverview of NobelBiz OMNI+ Benefits
Reach Customers on Social Channels
Customer service channels are not limited to emails, webchat, live chat, and other classic channels. With NobelBiz OMNI+, your agents can already reach customers via social channels including WhatsApp, Facebook Messenger, and Twitter, and respond to their concerns in real-time.
Manage Multiple Communication Channels
Multichannel contact center solutions also support multiple communication but the channels are not integrated. Meaning to say, they are managed separately. Omnichannel solutions, on the other hand, enables a single agent to manage several different communication channels from a single platform. Agents can engage with all the available channels without having to switch between applications, maintain separate client database, separate rulesets, and separate reports. Generally, it enables agents to do more in less time.
Dynamic Business Router (DBR)
This technology detects incoming channels through email, voice, WhatsApp, etc, and ensures that all your routing, queues, as well as distribution, are in check. This even allows users to prioritize internal tasks over an incoming channel. Administrators and supervisors can decide the order of their omnichannel interactions based on priorities.
Monitor Agents Simultaneously
NobleBiz OMNI+ features an intelligent supervision console that enables supervisors to efficiently monitor their agents simultaneously and view all the channels that they are handling and see who needs help.
Show MoreOverview of NobelBiz OMNI+ Features
- Omnichannel Agent Interface
- Supervisor Dashboard
- Chat History
- Upgrade from IVR to DBR
- Predictive Algorithm
- Report
Awards & Quality Certificates
NobelBiz OMNI+ Position In Our Categories
Since companies have special business-related wants, it is practical they avoid choosing a one-size-fits-all, ”best” software product. Nonetheless, it is difficult to pinpoint such an app even among sought-after software solutions. The correct step to undertake should be to write the different significant functions which demand examination such as key features, pricing, technical skill capability of the users, organizational size, etc. The second step is, you must follow through your research systematically. Go over some NobelBiz OMNI+ evaluations and scrutinize each of the software solutions in your list more closely. Such well-rounded research can make sure you circumvent ill-fitting applications and choose the system that provides all the features your business requires in sustaining growth.
Position of NobelBiz OMNI+ in our main categories:
TOP
200
NobelBiz OMNI+ is one of the top 200 Customer Support Software products
If you are interested in NobelBiz OMNI+ it might also be a good idea to analyze other subcategories of Customer Support Software gathered in our base of SaaS software reviews.
There are well-liked and widely used applications in each software category. But are they necessarily the best fit for your company’s unique needs? A trendy software solution may have thousands of users, but does it provide what you require? For this reason, do not blindly spend on popular systems. Read at least a few NobelBiz OMNI+ Customer Support Software reviews and consider the aspects that you want in the software such as the cost, main functionality, available integrations etc. Then, shortlist a few solutions that fit your requirements. Try out the free trials of these platforms, read online comments, get explanations from the vendor, and do your research systematically. This exhaustive research is sure to help you select the best software platform for your organization’s special wants.
How Much Does NobelBiz OMNI+ Cost?
NobelBiz OMNI+ Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are NobelBiz OMNI+ pricing details?
NobelBiz OMNI+ Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
NobelBiz offers personalized pricing tailored to your unique business needs and goals. Our pricing plans are custom-designed, considering your specific requirements, team dynamics, and operational demands, ensuring a cost-effective solution that aligns with your contact center’s unique profile.
User Satisfaction
Positive Social Media Mentions
4
Negative Social Media Mentions
0
We know that when you make a decision to get a Customer Support Software it’s crucial not only to learn how professionals evaluate it in their reviews, but also to discover if the actual people and businesses that use it are actually content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and NobelBiz OMNI+ reviews across a wide range of social media sites. The information is then featured in an easy to digest format revealing how many clients had positive and negative experience with NobelBiz OMNI+. With that information at your disposal you will be prepared to make an informed business choice that you won’t regret.
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Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for NobelBiz OMNI+?
NobelBiz OMNI+ integrates with several business applications and systems including the following:
- Salesforce
- Zendesk
- Microsoft Dynamics 365
- SugarCRM
- FICO
- FootPrints
- Vtiger
- ServiceDeskPlus
- FreshDesk
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