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NobelBiz OMNI+ Review
What is NobelBiz OMNI+?
NobelBiz OMNI+ is an omnichannel contact center solution designed for remote work. It integrates not only with the commonly used communication channels such as email, voice, live chat, webchat, and video but also with SMS, Telegram, WhatsApp, Twitter, and Facebook Messenger. This allows your customer support team to connect and assist customers everywhere, from anywhere.
But unlike multichannel solutions, this platform will enable your agents to manage all channels and do everything remotely from a single location through the intuitive Omnichannel Agent Interface. Supervisors, on the other hand, can monitor all their agents at the same time through intelligent omnichannel supervision console. They can also see all the channels that their agents are handling at a particular time and step in whenever and wherever they want or need to.
Other capabilities include prioritizing fresh leads and new customers, prioritizing new leads over old ones, marking contacts that prefer a particular channel, and marking agents who do better on a particular channel. What’s more, users can switch from IVR to the platform’s Dynamic Business Router (DBR) to ensure that queues, routing, and distributions are in check.
NobelBiz OMNI+ is available for users from all countries in North America, South America, and Africa.
Show MoreOverview of NobelBiz OMNI+ Benefits
Reach Customers on Social Channels
Customer service channels are not limited to emails, webchat, live chat, and other classic channels. With NobelBiz OMNI+, your agents can already reach customers via social channels including WhatsApp, Facebook Messenger, and Twitter, and respond to their concerns in real-time.
Manage Multiple Communication Channels
Multichannel contact center solutions also support multiple communication but the channels are not integrated. Meaning to say, they are managed separately. Omnichannel solutions, on the other hand, enables a single agent to manage several different communication channels from a single platform. Agents can engage with all the available channels without having to switch between applications, maintain separate client database, separate rulesets, and separate reports. Generally, it enables agents to do more in less time.
Dynamic Business Router (DBR)
This technology detects incoming channels through email, voice, WhatsApp, etc, and ensures that all your routing, queues, as well as distribution, are in check. This even allows users to prioritize internal tasks over an incoming channel. Administrators and supervisors can decide the order of their omnichannel interactions based on priorities.
Monitor Agents Simultaneously
NobleBiz OMNI+ features an intelligent supervision console that enables supervisors to efficiently monitor their agents simultaneously and view all the channels that they are handling and see who needs help.
Show MoreOverview of NobelBiz OMNI+ Features
- Omnichannel Agent Interface
- Supervisor Dashboard
- Chat History
- Upgrade from IVR to DBR
- Predictive Algorithm
- Report
Awards & Quality Certificates
NobelBiz OMNI+ Position In Our Categories
Because businesses have particular business needs, it is prudent that they avoid choosing a one-size-fits-all, ideal software solution. At any rate, it is futile to try to pinpoint such a software system even among well-known software solutions. The right thing to do would be to take note of the several vital factors which demand deliberation such as crucial features, packages, skill levels of staff, business size, etc. Thereafter, you should double down on your research exhaustively. Browse through these NobelBiz OMNI+ analyses and look into the other software systems in your shortlist more closely. Such well-rounded research ensure you weed out poorly fit apps and select the one that delivers all the features your business requires.
Position of NobelBiz OMNI+ in our main categories:
TOP
200
NobelBiz OMNI+ is one of the top 200 Customer Support Software products
If you are interested in NobelBiz OMNI+ it may also be sensible to investigate other subcategories of Customer Support Software listed in our base of SaaS software reviews.
It is important to realize that virtually no app in the Customer Support Software category is an ideal solution able to meet all the requirements of all business types, sizes and industries. It may be a good idea to read a few NobelBiz OMNI+ Customer Support Software reviews first as certain solutions might perform well just in a very narrow group of applications or be created with a really specific industry in mind. Others might work with an intention of being easy and intuitive and as a result lack complicated features welcomed by more experienced users. You can also come across services that focus on a broad group of users and give you a powerful feature set, however this in most cases comes at a more expensive price of such a software. Ensure you're aware of your requirements so that you buy a service that has exactly the elements you search for.
How Much Does NobelBiz OMNI+ Cost?
NobelBiz OMNI+ Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are NobelBiz OMNI+ pricing details?
NobelBiz OMNI+ Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
NobelBiz offers personalized pricing tailored to your unique business needs and goals. Our pricing plans are custom-designed, considering your specific requirements, team dynamics, and operational demands, ensuring a cost-effective solution that aligns with your contact center’s unique profile.
User Satisfaction
Positive Social Media Mentions
4
Negative Social Media Mentions
0
We know that when you decide to purchase a Customer Support Software it’s crucial not only to learn how experts evaluate it in their reviews, but also to find out if the real people and companies that purchased this software are actually satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and NobelBiz OMNI+ reviews across a vast range of social media sites. The data is then featured in a simple to digest way showing how many customers had positive and negative experience with NobelBiz OMNI+. With that information available you should be equipped to make an informed buying decision that you won’t regret.
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Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for NobelBiz OMNI+?
NobelBiz OMNI+ integrates with several business applications and systems including the following:
- Salesforce
- Zendesk
- Microsoft Dynamics 365
- SugarCRM
- FICO
- FootPrints
- Vtiger
- ServiceDeskPlus
- FreshDesk
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