OMBEA Insights Review

Real-Time Feedback Collection

OMBEA Insights allows you to quickly gather high volumes of feedback from customers and employees in real-time without any friction and hassle. In fact, you can collect feedback across the various touchpoints your customers and employees are using and generate actionable insights from those feedback.

Moreover, the feedback analytics platform allows you to install customizable widgets on your own websites, mobile sites, and internal sites. These widgets prompt customers and employees to answer online surveys or polls while they are visiting the sites and browsing web pages. Questions are delivered to them at the right time and in the right place, allowing you to get their feedback without disrupting whatever they are doing on your sites. 

You can also collect feedback from customers and employees using their own mobile devices. You’ll be able to do this by sharing a web address or URL which they can easily access from their mobile devices. This web address routes customers and employees to the right online survey or poll based on their current location. 

Moreover, OMBEA Insights enables you to set up customizable feedback terminals anywhere within your company or business premises. Customers and employees can leave feedback using these terminals by simply pressing smiley buttons or multiple-choice buttons. The feedback terminals are tamper-resistant as well, which means they can detect and remove unreliable survey and poll responses right away. 

Feedback Into Actionable Insights

OMBEA Insights is built to help you can run hassle-free feedback campaigns online and on-site. It lets you immediately turn the customer and employee feedback you gathered into actionable insights. This gives you the opportunity to make the most out of your feedback campaigns, act more intelligently than your competitors, and deliver better experiences to customers and employees.

Through its machine learning algorithms, that platform has the capability to continuously and smartly monitor feedback from customers and employees across channels and touchpoints. Plus, since you’re dealing with high volumes of feedback, OMBEA Insights only sends those updates and issues that are relevant and require immediate attention. 

Thus, you and your colleagues can verify in real-time if customers are satisfied while checking out or have issues with the quality of your products or services. You can also check if employees are happy with their jobs, actively engaging in events, activities, or training, or experiencing problems on your intranet sites. 

The platform generates feedback-related alerts and provides recommendations on how you along with your colleagues can effectively solve whatever challenges or pain points your customers and employees are facing. 

Insights Sharing

The feedback analytics platform, furthermore, simplifies how you share insights about customer and employee feedback with your colleagues. It consolidates all feedback from customers and employees into a single KPI. As a result, you and your team can easily discover and understand what customers and employees really think and feel about your company or business. 

You and your colleagues can share and discuss feedback insights with each other. You can easily keep track of trends in customer and employee feedback, prioritize the most important issues, and build strategic and tailored action plans for enhancing customer and employees experiences.