OneDesk Review
What is OneDesk?
OneDesk is a combination of online helpdesk solution and project management software to provide customer service and manage team projects in one platform. This helps ensure quality customer service while at the same time, providing tools to plan projects, resolve tickets, assign tasks, track timesheets, etc.
The first half of the platform is a comprehensive helpdesk solution that offers tools for providing excellent customer support such as web forms, live chat, email, and others. It also features a notably flexible ticket workflow that allows users and customers to submit tickets via email; creating, assigning, and classifying tickets as they go while capturing all future replies.
Moreover, OneDesk includes tools for project management and team collaboration that allows the combination of the good parts of traditional project management with an agile approach, e.g. making detailed plans using the system’s agile status boards. You also get the option to connect dependent tasks, compute finish dates and cost, and see which members are overloaded and who need more tasks.
Show MoreOverview of OneDesk Benefits
Robust Helpdesk Solution
OneDesk’s helpdesk software lets you provide robust support and services to your customers and end-users. It empowers you to capture, reply to, and manage emails, projects, service requests, support tickets, and other customer interactions. Each ticket also lets you hold client-facing discussions and private internal communications at the same time. Furthermore, the platform is capable of creating new tickets from email submitted requests, adding new customer records, and capturing attachments; during which, the customer will get your response via email as well.
End-to-end Project Management Tools
The platform is also an avenue for project management and team collaboration with features for project tracking, scheduling, assignment, and other tasks included in the project lifecycle. OneDesk lets you create any project you need and input your tasks, plans, cost, etc into it. You can also track the general and specific progress in real-time. Moreover, you can either keep specific projects private or share them with the team or some selected members. It also creates links between the tasks and provides you with visual data to compare ongoing project plans.
Scalable Pricing
OneDesk offers straightforward per-user pricing with a discount for annual subscriptions. Regardless of the number of user licenses you purchase, you get the full power of the software in terms of features, the number of projects, and the number of customers. This makes the platform easier to budget around with pricing that scales with you.
Show MoreOverview of OneDesk Features
- Integrated Chat and Collaboration
- Service Request Management
- Customer Portal & Knowledge Base
- Automated & Customizable Workflows
- Traditional & Agile Project Management
- Gantt Charts, Assignment, & Scheduling
- Reporting & Exporting
- Task Timers and Timesheets
What Problems Will OneDesk Solve?
- Email to Ticket: Companies often have trouble managing their support email inbox; by transforming emails into tickets; support teams are better able to manage their incoming requests.
- Ticket Escalation: Tickets can be triaged and escalated into tasks that can be planned out into the future and assigned to someone suitable to tackle that task.
- Customizable Workflows: Each company does things differently; OneDesk allows the flexibility of creating custom statuses, workflows and items types for project management.
Awards & Quality Certificates
OneDesk Position In Our Categories
Keeping in mind businesses have distinctive business-related requirements, it is reasonable that they avoid preferring an all-in-one, ideal business program. At any rate, it is difficult to try to stumble on such an app even among recognizable software systems. The best thing to undertake can be to set down the various major aspects which entail investigation including major features, budget, technical skill aptitude of staff, business size, etc. Then, you must perform your product research comprehensively. Browse through some OneDesk analyses and scrutinize the other software solutions in your list in detail. Such all-encompassing product research ascertain you drop unsuitable applications and pay for the system that provides all the tools your company requires.
Position of OneDesk in our main categories:
TOP
200
OneDesk is one of the top 200 Collaboration Software products
TOP
100
OneDesk is one of the 100 Help Desk Software products
TOP
50
OneDesk is one of the top 50 Product Lifecycle Management Software - PLM products
Enterprises have different wants and requirements and no software application can be ideal in such a condition. It is futile to try to find an ideal out-of-the-box software system that fulfills all your business requirements. The smart thing to do would be to customize the system for your special requirements, staff member skill levels, finances, and other elements. For these reasons, do not rush and subscribe to well-publicized popular solutions. Though these may be widely used, they may not be the best fit for your specific requirements. Do your research, look into each short-listed application in detail, read a few OneDesk Help Desk Software reviews, contact the maker for clarifications, and finally select the product that presents what you want.
How Much Does OneDesk Cost?
OneDesk Pricing Plans:
Free Trial
Paid Plan
$11/user/month
What are OneDesk pricing details?
OneDesk Pricing Plans:
Free Trial
Paid Plan
$11/user/month
OneDesk has a 14-day free trial. The vendor offers the following pricing plans: $11/user/month (monthly), $9/user/month (yearly)
- Helpdesk
- Project Management
- Customer Apps
- Mobile App
- Full Featured
- Unlimited projects and customers
User Satisfaction
Positive Social Media Mentions
69
Negative Social Media Mentions
1
We know that when you decide to get a Help Desk Software it’s vital not only to learn how experts evaluate it in their reviews, but also to discover whether the real clients and businesses that bought this software are indeed happy with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and OneDesk reviews across a vast range of social media sites. The data is then displayed in a simple to digest way showing how many customers had positive and negative experience with OneDesk. With that information at your disposal you should be prepared to make an informed purchasing choice that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- German
- Spanish
- Russian
- Italian
- Dutch
- Portugese
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for OneDesk?
OneDesk integrates with the following software:
- Box
- Dropbox
- FreshBooks
- Mailchimp
- Okta
- QuickBooks
- Visual Studio
- WordPress
- Azure Active Directory
- hundreds more with Zapier
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