OneDesk Review
What is OneDesk?
OneDesk is a combination of online helpdesk solution and project management software to provide customer service and manage team projects in one platform. This helps ensure quality customer service while at the same time, providing tools to plan projects, resolve tickets, assign tasks, track timesheets, etc.
The first half of the platform is a comprehensive helpdesk solution that offers tools for providing excellent customer support such as web forms, live chat, email, and others. It also features a notably flexible ticket workflow that allows users and customers to submit tickets via email; creating, assigning, and classifying tickets as they go while capturing all future replies.
Moreover, OneDesk includes tools for project management and team collaboration that allows the combination of the good parts of traditional project management with an agile approach, e.g. making detailed plans using the system’s agile status boards. You also get the option to connect dependent tasks, compute finish dates and cost, and see which members are overloaded and who need more tasks.
Show MoreOverview of OneDesk Benefits
Robust Helpdesk Solution
OneDesk’s helpdesk software lets you provide robust support and services to your customers and end-users. It empowers you to capture, reply to, and manage emails, projects, service requests, support tickets, and other customer interactions. Each ticket also lets you hold client-facing discussions and private internal communications at the same time. Furthermore, the platform is capable of creating new tickets from email submitted requests, adding new customer records, and capturing attachments; during which, the customer will get your response via email as well.
End-to-end Project Management Tools
The platform is also an avenue for project management and team collaboration with features for project tracking, scheduling, assignment, and other tasks included in the project lifecycle. OneDesk lets you create any project you need and input your tasks, plans, cost, etc into it. You can also track the general and specific progress in real-time. Moreover, you can either keep specific projects private or share them with the team or some selected members. It also creates links between the tasks and provides you with visual data to compare ongoing project plans.
Scalable Pricing
OneDesk offers straightforward per-user pricing with a discount for annual subscriptions. Regardless of the number of user licenses you purchase, you get the full power of the software in terms of features, the number of projects, and the number of customers. This makes the platform easier to budget around with pricing that scales with you.
Show MoreOverview of OneDesk Features
- Integrated Chat and Collaboration
- Service Request Management
- Customer Portal & Knowledge Base
- Automated & Customizable Workflows
- Traditional & Agile Project Management
- Gantt Charts, Assignment, & Scheduling
- Reporting & Exporting
- Task Timers and Timesheets
What Problems Will OneDesk Solve?
- Email to Ticket: Companies often have trouble managing their support email inbox; by transforming emails into tickets; support teams are better able to manage their incoming requests.
- Ticket Escalation: Tickets can be triaged and escalated into tasks that can be planned out into the future and assigned to someone suitable to tackle that task.
- Customizable Workflows: Each company does things differently; OneDesk allows the flexibility of creating custom statuses, workflows and items types for project management.
Awards & Quality Certificates
OneDesk Position In Our Categories
Knowing that companies have distinctive business requirements, it is logical that they steer clear of subscribing to a one-size-fits-all, ideal business application. However, it is troublesome to try to find such an app even among widely used software systems. The correct thing to do should be to narrow down the varied chief functions that demand consideration such as major features, packages, skill competence of the users, business size, etc. Thereafter, you should conduct your product research exhaustively. Go over these OneDesk reviews and check out the other software programs in your shortlist more closely. Such detailed research ensure you drop ill-fitting applications and pay for the system that includes all the tools your company requires.
Position of OneDesk in our main categories:
TOP
200
OneDesk is one of the top 200 Collaboration Software products
TOP
100
OneDesk is one of the 100 Help Desk Software products
TOP
50
OneDesk is one of the top 50 Product Lifecycle Management Software - PLM products
Companies have unique wants and requirements and no software application can be perfect in such a scenario. It is futile to try to find a perfect off-the-shelf software app that fulfills all your business requirements. The intelligent thing to do would be to modify the solution for your unique requirements, staff member skill levels, budget, and other factors. For these reasons, do not hasten and subscribe to well-publicized trendy systems. Though these may be widely used, they may not be the best fit for your particular wants. Do your groundwork, look into each short-listed platform in detail, read a few OneDesk Help Desk Software reviews, contact the seller for explanations, and finally choose the product that presents what you need.
How Much Does OneDesk Cost?
OneDesk Pricing Plans:
Free Trial
Paid Plan
$11/user/month
What are OneDesk pricing details?
OneDesk Pricing Plans:
Free Trial
Paid Plan
$11/user/month
OneDesk has a 14-day free trial. The vendor offers the following pricing plans: $11/user/month (monthly), $9/user/month (yearly)
- Helpdesk
- Project Management
- Customer Apps
- Mobile App
- Full Featured
- Unlimited projects and customers
User Satisfaction
Positive Social Media Mentions
69
Negative Social Media Mentions
1
We realize that when you make a decision to buy a Help Desk Software it’s important not only to find out how experts score it in their reviews, but also to discover whether the real clients and enterprises that bought it are actually satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and OneDesk reviews across a broad array of social media sites. The information is then presented in an easy to understand form revealing how many customers had positive and negative experience with OneDesk. With that information available you should be equipped to make an informed business decision that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- German
- Spanish
- Russian
- Italian
- Dutch
- Portugese
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for OneDesk?
OneDesk integrates with the following software:
- Box
- Dropbox
- FreshBooks
- Mailchimp
- Okta
- QuickBooks
- Visual Studio
- WordPress
- Azure Active Directory
- hundreds more with Zapier
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