Ooma Office Review

PROS: I like that we're still able to use the same office phone number even if we changed our location. It's calibrated for answering and forwarding voicemails via the internet, even if we don't have ours plugged into a router. It's cheaper, easy to use, and the customer service is effective.

CONS: It's sometimes tricky to do, but their support team was so patient in guiding us through the setup and subsequent updates.

PROS: I like that the rate is sensible and the customer support is quick to answer phone calls, so I avoid hearing 'the line is busy' because there's a long queue for concerns.

CONS: It would be great if we're able to filter the call log with more convenience, and that additional fees are added with transparency to the fees that are advertised so I wouldn't be surprised for future billings.

PROS: I like that Ooma Office allows me to have two business phone lines and after-hours messaging. This instantly upgrades the perception of the business in the pro leagues. Having the phone tree ensures that all calls are answered instead of going to voice mail. Calling for tech support is also a breeze, and my issues are answered swiftly. Two other game changers include being able to text and receive pictures -- very advanced.

CONS: I wish the system would have fewer lags and that the phone tree would work more seamlessly without me having to figure out a workaround.

PROS: I like that Ooma keeps making system improvements and adding new features. When I started using it, Ooma was so easy to set up. It's also easy to route the calls through several lines. We also have a virtual receptionist to help set vacation days, pre-recorded messages, daily work hours and getting calls directly. These all happen so seamlessly without unnecessary admin work.

CONS: Nothing within Ooma's control, Ooma's great! For example, our phone disconnecting when our internet disconnects (we're in a rural area). We also weren't able to transfer our business number to Ooma Office, but this is more for our phone company and not Ooma.

PROS: I like that they focus on customer support, without contracts for the services. There's a lot of options to choose from, packed with features that fit your business type.

CONS: I wish Ooma Office will be able to provide the license for music or even pre-approved audio files, plus an advanced routing ability for customized workflows.

PROS: I can easily monitor all the incoming and outgoing calls using Ooma's web tool. It's convenient to use because callers can leave voicemails that go straight to our work e-mail address, so there is no need to buy an answering anymore.

CONS: We sometimes encounter system latency issues when logging into the site. Hopefully, Ooma can work on this, so it doesn't happen during office hours.

PROS: I like that it's priced clearly and simply, without having extra or hidden charges. I also like their tech support because they helped me set up the account easily and patiently. I felt they're very attuned to what I needed and answered all my questions well. There's also regular check-ins or training to see if we're able to use the features that were newly rolled out and there's time for Q&A too. The UI is intuitive, well designed and user-friendly for everyone, including admins and users. We easily know how to get messages and how to send and receive calls. The apps on our mobile phones are pretty straightforward, on both Android and iOS. We got a couple of physical phones and the rest as apps on our mobile devices. We love being able to make and receive business calls this way, considering we're still a growing business.

CONS: It would be great for admins to be able to log in using their username instead of their phone number, and that more than one person can become an admin for an account in case the other is not available. Spam call blocking could be improved too.

PROS: I like that Ooma was easy to set up. It has a great range of features that I also like, such as the mobile UI and direct-dial extensions. Being able to add users or lines is intuitive with Ooma, and that makes us a lot more flexible.

CONS: It would be great if the office admin UI can produce more reports. Overall, we have no complaints.

PROS: I like being able to modify our announcements with ease, as well as the virtual assistant that is very helpful.

CONS: I have not experienced anything bad.

PROS: I like that Ooma Office is so easy to set up that I didn't even need tech support to make it happen. The quality of the call is the most excellent I've seen. I also like its easy integration to the phone app for daily use.

CONS: There are times when the box disconnects from the internet, although this could be attributed to other factors. Overall Ooma is amazing for us.

PROS: We are currently cutting down costs and expenditures. That is why getting Ooma is a wise decision because it acts as our receptionist and is valuable in doing its job.

CONS: I’m still new with VOIP because I shifted from a landline. I’m still adjusting because I’m used to hearing some background noise.

PROS: We primarily use Ooma for sending and receiving e-mail faxes. It’s one of the most reliable callings and faxing platforms that I’ve ever used. Very reliable and useful in the office.

CONS: Ooma should attempt to send faxes despite multiple failed attempts. However, it stops after a single effort, so I have to repeat the process manually.

PROS: There is no need to install landlines for my staff because Ooma will do the job. They can use this VOIP service on their cellphones and make/receive calls even if they are out of the office.

CONS: I find the product expensive, so I wish that they can come up with a lower package that comes with a text messaging feature to maximize the package. But aside from the price, I don’t have any existing complaints with this VOIP.

PROS: For the price that they offer, I can say that Ooma is an excellent product for your business needs. Instead of getting a landline, I decided to subscribe to a VOIP service where employees can make and receive phone calls in and out of the office. The calls connect fast in my experience, the line is clear, and the voicemail service is so helpful. I’ve been through several VOIP services for the last years, but for me, Ooma still offers the best service and connectivity.

CONS: I could not view my listing whenever I use the call forwarding feature of my Ooma account. I haven’t had the time to call CS about this issue, but I hope that they could provide m with a lasting solution to this minor issue.