OPINATOR Review
What is OPINATOR?
OPINATOR is a multi-channel customer interactions management service that enables organizations to engage their target audiences in real-time. With its tools, business organizations are able to create and sustain interactive communications with customers in different ways: mobile, web, email, and more. These communication pathways allow them to bolster acquisition, inspire loyalty, generate a sense of satisfaction, prevent the loss of clientele, and boost sales.
With the dynamic and efficient OPINATOR, businesses can directly manage interactions themselves rather than through intermediaries around the clock, wherever they are. On top of that, interactions are processed instantaneously, enabling organizations to react to them as soon as they happen. All these processes are done securely, for commercial entities to rest assured that only they have access to interaction details.
Moreover, OPINATOR assists businesses in better understanding the relationships between their products and services and their consumers. The application facilitates this through automatic and immediate analysis of every generated interaction that is powered by a real-time natural language understanding module. Because of this, users are able to promptly respond to customers’ feedback while ensuring they are making the appropriate response.
Also, OPINATOR is a cloud-based software that does not require additional hardware or software. This way, businesses can access and manage interactions on various platforms for constant customer communications that they can further maximize by incentivizing or rewarding each interaction.
Show MoreOverview of OPINATOR Benefits
One-Stop Ecosystem
Rather than relying on different platforms, businesses are able to manage their customers’ experiences and their interactive digital marketing strategies in one window. Aside from overseeing interactions, OPINATOR enables them to also produce tailored, contextualized, two-way engagements with their target consumers through multiple communication channels.
Robust Interactions Management
With OPINATOR, businesses have direct access to customer interactions. This means they do not have to request authorizations from intermediaries, allowing them to instantly respond to generated interactions. On top of that, they can rest assured that business-customer exchanges are secured and only they can view the details.
Multi-Channel Communications
Customers these days are dispersed, which means they can be reached through not just one, but multiple platforms. This is something the people behind OPINATOR understands, which is why the application utilizes different means to generate interactions with customers. For example, a business can reach out to their customer on a mobile device via SMS, QR codes, and dedicated mobile apps. Meanwhile, pop-ups and email campaigns are great ways to engage customers on the web.
Incentivized Interactions
To maximize the number of interactions, businesses can incentivize or reward customers who connect with them. They can do this effortlessly with OPINATOR, as the solution is equipped with tools for the production of a customizable rewards platform.
Real-Time Feedback Analysis
With OPINATOR, businesses do not have to wait long to see the results of their interactions. That is because the software automatically and immediately analyzes the content in the customer’s feedback. This way, companies can promptly come up with the appropriate response to foster deeper connections and increased product/service interest in the customer.
Advantageous Insights
Which products or services do customers frequently acquire? This question and others related to it can be answered with the assistance of OPINATOR. That is because the application provides users with information that can be utilized in that regard. This way, they can come up with strategies that can leverage their findings to increase their sales.
Ambulatory Supervision
Instead of being limited to specific premises, users can take their interactions management wherever they want. This is enabled by the application’s cloud architecture that is cost-effective as it is convenient.
Show MoreOverview of OPINATOR Features
- Customizable Interaction Forms
- Tailored Response Screen per Form
- Public Social Opinion Webpages
- Control Dashboard
- Interactions Report
- Multi-Channel Interactions
- Push Interactions
- Incentives Platform
- Push Notifications
- Data Export
What Problems Will OPINATOR Solve?
Problem: Low-response rate, usually coming from a biased brand loyalist customer base. Surveys can be time consuming, dull and pointless.
Solution: OPINATOR’s quick, interactive customer journeys can be strategically placed at any point of a visitors journey, in order to increase the relevance of the questions, and to retain the attention of customers who would not participate otherwise. Within seconds, a consumer can fill out a form, receive an appropriate immediate response based on the answers given and historical data, and move on to the next interaction or process. Using this software also carries with it emotional and engaging content related to your brand and image.
Problem: Lengthy campaign preparations
Solution: OPINATOR is agile where a new survey can be created in 3 days, changes can be made effortlessly, and a release can be made within a single week. For example, if a client decided to paunch a Member-get-Member campaign through the software platform, they could do so in a short amount of time, further reduced by any previously developed templates.
Problem: Struggle to turn collected customer experience data into actionable insights.
Solution: OPINATOR allows users to create real-time dashboards with relevant data, so that as soon as results start coming in, action can be taken accordingly. The platform also comes with an alert system and a close-the-loop interface, to react immediately to urgent matters in responses.
Awards & Quality Certificates
OPINATOR Position In Our Categories
Since companies have specific business-related requirements, it is sensible they avoid choosing a one-size-fits-all, “perfect” business application. Needless to say, it is nearly futile to chance on such an app even among recognizable software systems. The sensible step to undertake would be to set down the several critical functions that call for a careful thought such as critical features, pricing, technical skill competence of staff, business size, etc. Thereafter, you must do the product research comprehensively. Have a look at some OPINATOR analyses and look into each of the software systems in your shortlist in detail. Such comprehensive product research makes sure you stay away from mismatched applications and subscribe to the one that meets all the tools your business requires.
Position of OPINATOR in our main categories:
TOP
100
OPINATOR is one of the top 100 Customer Experience Management Software products
If you are considering OPINATOR it could also be beneficial to examine other subcategories of Customer Experience Management Software listed in our base of SaaS software reviews.
Since each organization has unique business wants, it is prudent for them to refrain from looking for a one-size-fits-all ideal software system. Needless to say, it would be useless to try to find such an app even among market-leading software applications. The clever thing to do would be to catalog the various important elements that need consideration such as required features, budget, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some OPINATOR Customer Experience Management Software reviews and check out each of the other systems in your shortlist in detail. Such exhaustive research can ensure you weed out ill-fitting applications and zero in on the app that presents all the elements you need for business success.
How Much Does OPINATOR Cost?
OPINATOR Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are OPINATOR pricing details?
OPINATOR Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact the vendor for pricing details.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you make a decision to purchase a Customer Experience Management Software it’s crucial not only to learn how experts evaluate it in their reviews, but also to discover whether the real users and businesses that bought these solutions are indeed satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and OPINATOR reviews across a broad range of social media sites. The information is then presented in an easy to digest form showing how many clients had positive and negative experience with OPINATOR. With that information available you will be equipped to make an informed purchasing decision that you won’t regret.
Screenshots
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- Chinese
- German
- Spanish
- French
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for OPINATOR?
OPINATOR provides users with the means to make quick and easy integrations. Therefore, connecting the application with other services requires only a short link to enable its interactive elements to be utilized in any form anywhere, such as in:
- Website Pop-Ups
- QR Codes
- SMS & Email Campaigns
- Chatbots
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