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PhaseWare Tracker REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 99%
OUR SCORE 7.2

What is PhaseWare Tracker?

PhaseWare Tracker is a customer support platform that enables businesses to streamline their workflows, automate basic tasks, effectively manage incidents as well as their performance with the aim of delivering a fluid customer support experience. The product comes with a slew of tools including supporting knowledge base application that encourages customer self-service.

For customer support agents, PhaseWare Tracker boosts their productivity and improves their performance, thanks to a single interface where they can perform their functions seamlessly. These functions include managing customer details, prioritizing cases, and researching solutions among others.

Overview of PhaseWare Tracker Benefits

  • Users can either have the platform hosted in the cloud or on-site.
  • Customization options are so vast that you can tailor the platform right down to your specific needs.
  • Multi-channel support enables users to engage their clients and deliver support in any and every known vehicle, including a knowledge base, live chat, email, and more.
  • You can improve your business’ first call resolution rate and raise customer satisfaction levels.
  • It lets you reduce the number of phone calls requesting for support. You can gain more time to address more pressing and important matters.

Overview of PhaseWare Tracker Features

  • Multi-channel support
  • Email Integration
  • Issues Tracking
  • CRM
  • Knowledgebase
  • Robust Searching
  • Multi-Tasking
  • Visual Workflows
  • Reporting
  • Mobile

PhaseWare Tracker Position In Our Categories

Position of PhaseWare Tracker in our main categories:

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200

PhaseWare Tracker is one of the top 200 Customer Support Software products

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200

PhaseWare Tracker is one of the top 200
Customer Support Software products


If you are considering PhaseWare Tracker it may also be beneficial to examine other subcategories of Best Customer Support Software listed in our base of SaaS software reviews.Call Center Software, Remote Support Software, IT Service Management Software

Every organization has different wants and needs a software that can be customized for their size, kind of employees and clients, and the specific industry they are in. For these reasons, no system can proffer perfect tools out-of-the-box. When you look for a software product, first be sure what you need it for. Read some PhaseWare Tracker reviews and ask yourself do you need basic functionality or do you want sophisticated features? Are there any industry-specific functionalities that you are seeking? Obtain the answers to these questions to assist your search. There are plenty of aspects that you need to mull over and these include your budget, particular business needs, your company size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the platform that presents all that you require to improve your organization efficiency and productivity.

How Much Does PhaseWare Tracker Cost?

PhaseWare Tracker Pricing Plans:

Contact PhaseWare directly to get more information about the pricing of PhaseWare Tracker. Users can also try a free trial por request a live demo.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PhaseWare Tracker reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with PhaseWare Tracker. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

89

NEGATIVE SOCIAL MENTIONS

1

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Freelancers
Deployment
  • On Premise
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING

What are PhaseWare Tracker pricing details?

PhaseWare Tracker Pricing Plans:

Contact PhaseWare directly to get more information about the pricing of PhaseWare Tracker. Users can also try a free trial por request a live demo.

What integrations are available for PhaseWare Tracker?

PhaseWare Tracker supports integration with Miscrosoft Outlook.

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