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PhaseWare Tracker Review

PhaseWare Tracker
Our score: 7.2 User satisfaction: 99%

What is PhaseWare Tracker?

PhaseWare Tracker is a customer support platform that enables businesses to streamline their workflows, automate basic tasks, effectively manage incidents as well as their performance with the aim of delivering a fluid customer support experience. The product comes with a slew of tools including supporting knowledge base application that encourages customer self-service.

For customer support agents, PhaseWare Tracker boosts their productivity and improves their performance, thanks to a single interface where they can perform their functions seamlessly. These functions include managing customer details, prioritizing cases, and researching solutions among others.

Overview of PhaseWare Tracker Benefits

  • Users can either have the platform hosted in the cloud or on-site.
  • Customization options are so vast that you can tailor the platform right down to your specific needs.
  • Multi-channel support enables users to engage their clients and deliver support in any and every known vehicle, including a knowledge base, live chat, email, and more.
  • You can improve your business’ first call resolution rate and raise customer satisfaction levels.
  • It lets you reduce the number of phone calls requesting for support. You can gain more time to address more pressing and important matters.

Overview of PhaseWare Tracker Features

  • Multi-channel support
  • Email Integration
  • Issues Tracking
  • CRM
  • Knowledgebase
  • Robust Searching
  • Multi-Tasking
  • Visual Workflows
  • Reporting
  • Mobile

PhaseWare Tracker Position In Our Categories

Since businesses have distinct business-related demands, it is prudent that they avoid preferring an all-in-one, “perfect” business program. Having said that, it is almost impossible to come across such a software system even among branded software systems. The rational thing to undertake should be to jot down the varied vital aspects that require deliberation like major features, packages, skill aptitude of staff, company size, etc. After which, you must perform the research thoroughly. Read some of these PhaseWare Tracker analyses and check out each of the software programs in your list in detail. Such all-encompassing research ensure you steer clear of unfit software solutions and subscribe to the system that delivers all the benefits you require business requires to achieve growth.

Position of PhaseWare Tracker in our main categories:

TOP 500

PhaseWare Tracker is one of the top 500 Customer Support Software products

If you are interested in PhaseWare Tracker it could also be sensible to examine other subcategories of Customer Support Software collected in our base of SaaS software reviews.

Companies have different needs and requirements and no software platform can be perfect in such a scenario. It is futile to try to find a perfect off-the-shelf software system that meets all your business wants. The smart thing to do would be to customize the solution for your special wants, employee skill levels, budget, and other factors. For these reasons, do not rush and invest in well-publicized popular solutions. Though these may be widely used, they may not be the best fit for your particular wants. Do your homework, check out each short-listed platform in detail, read a few PhaseWare Tracker Customer Support Software reviews, contact the maker for clarifications, and finally select the product that presents what you want.

How Much Does PhaseWare Tracker Cost?

PhaseWare Tracker Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact PhaseWare directly to get more information about the pricing of PhaseWare Tracker. Users can also try a free trial por request a live demo.

User Satisfaction

Positive Social Media Mentions 89
Negative Social Media Mentions 1

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PhaseWare Tracker reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with PhaseWare Tracker. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are PhaseWare Tracker pricing details?

PhaseWare Tracker Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact PhaseWare directly to get more information about the pricing of PhaseWare Tracker. Users can also try a free trial por request a live demo.

What integrations are available for PhaseWare Tracker?

PhaseWare Tracker supports integration with Miscrosoft Outlook.

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Reviewed By Louie Andre
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