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PhaseWare Tracker REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 99%
OUR SCORE 7.2

What is PhaseWare Tracker?

PhaseWare Tracker is a customer support platform that enables businesses to streamline their workflows, automate basic tasks, effectively manage incidents as well as their performance with the aim of delivering a fluid customer support experience. The product comes with a slew of tools including supporting knowledge base application that encourages customer self-service.

For customer support agents, PhaseWare Tracker boosts their productivity and improves their performance, thanks to a single interface where they can perform their functions seamlessly. These functions include managing customer details, prioritizing cases, and researching solutions among others.

Overview of PhaseWare Tracker Benefits

  • Users can either have the platform hosted in the cloud or on-site.
  • Customization options are so vast that you can tailor the platform right down to your specific needs.
  • Multi-channel support enables users to engage their clients and deliver support in any and every known vehicle, including a knowledge base, live chat, email, and more.
  • You can improve your business’ first call resolution rate and raise customer satisfaction levels.
  • It lets you reduce the number of phone calls requesting for support. You can gain more time to address more pressing and important matters.

Overview of PhaseWare Tracker Features

  • Multi-channel support
  • Email Integration
  • Issues Tracking
  • CRM
  • Knowledgebase
  • Robust Searching
  • Multi-Tasking
  • Visual Workflows
  • Reporting
  • Mobile

PhaseWare Tracker Position In Our Categories

Position of PhaseWare Tracker in our main categories:

200

PhaseWare Tracker is one of the top 200 Customer Support Software products

200

PhaseWare Tracker is one of the top 200
Customer Support Software products


If you are considering PhaseWare Tracker it might also be a good idea to examine other subcategories of Best Customer Support Software collected in our base of SaaS software reviews: Call Center Software, Live Chat Software, Help Desk & Ticketing Software

Each enterprise is different, and can require a special Customer Support Software solution that will be designed for their company size, type of customers and staff and even particular industry they cater to. You should not count on finding an ideal software that is going to be suitable for each business regardless of their history is. You should remember what the software is intended to do for your business and your staff. Do you need an easy and intuitive service with just basic functions? Will you actually use the complex tools needed by pros and big enterprises? Are there any particular features that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to locate a trustworthy service that will fit your budget.

How Much Does PhaseWare Tracker Cost?

PhaseWare Tracker Pricing Plans For Enterpises & Small Business:

Contact PhaseWare directly to get more information about the pricing of PhaseWare Tracker. Users can also try a free trial por request a live demo.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about PhaseWare Tracker across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with PhaseWare Tracker. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS

89

NEGATIVE SOCIAL MENTIONS

1

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • Canada
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Freelancers
Deployment
  • On Premise
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING

What are PhaseWare Tracker pricing details?

PhaseWare Tracker Pricing Plans:

Contact PhaseWare directly to get more information about the pricing of PhaseWare Tracker. Users can also try a free trial por request a live demo.

What integrations are available for PhaseWare Tracker?

PhaseWare Tracker supports integration with Miscrosoft Outlook.

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