Qualtrics CX Review

PROS: It helped in my research roles. Creating a simple and complex survey can be done fast and without any problems. It also allows me to distribute it and track responses in a simple manner.

CONS: It is quite pricey. Since we can only afford one seat, I have to track everyone's responses because they don't have access to log in.

PROS: It is a powerful platform for researchers. It is a must-have platform for people who conducts research. It allows us to create great surveys and the integrated email distribution feature is great in managing invitations and reminders. The data/analysis tools are excellent. There is no need to use any other platform. It also has an awesome service team, where you can speak with live customer support.

CONS: It is expensive compared to other tools, but it is worth it. It has a lot of great tools, but you'll also need some training to fully utilize all of them.

PROS: It is easy to use and is intuitive. It is also easy to build, modify, launch, and analyze surveys. Furthermore, the updates they give, always prove to be useful tools for researchers. It is great for the ever-changing field of research.

CONS: The reports function is hard to use. It takes time to get the data I need. I hope they can provide additional training for this, so we can have the skill and knowledge to do this successfully.

PROS: It is easy to use, select survey tools, and share surveys. The website is also very simple, making it very easy to navigate and look for the tools I need.

CONS: Randomizing questions would be a great feature. Modifying image display would be a great addition too. I often had to upload updated versions of images just to improve the layout.

PROS: Its UI is easy to understand and it gives you good data visualization. It allows you to collect many insightful data from your participants, reducing your work greatly.

CONS: Their support team is not that good. Their response is slow. I had an urgent inquiry before and they responded 3 days after. By this time, the deadline for the survey already passed.

PROS: I used other survey tools before and I have to say that Qualtrics is the best. It is user-friendly and allows you to personalize questions in your survey. It is also HIPAA and FERPA-compliant. Its distribution to the people who will answer the survey is also very seamless.

CONS: Creating long surveys is quite hard. Some questions get cut off the screen. As a result, you have to revise the survey questions to fit the screen.

PROS: Great for surveys with quantifiable data. We often used the parameters feature and the send-off data feature.

CONS: It doesn't integrate well with Site Intercept. We found that it lacks when it comes to features.

PROS: A simple survey will give you accurate and on-point reports. You can see the data from different angles, so you really won't miss anything. I also think that it's awesome how you can identify patterns from those data.

CONS: Some functions are hard to use. It is challenging to learn all features. It is not my favorite thing to do, but it does give you the best set of data when you learn how to use the functions.

PROS: Very easy to create questionnaires. It gives you choices on the format. You can also add pictures, gifs, and videos to the survey. The logic rules and validations features are also great and very useful functions.

CONS: There are limitations to the functions. The scope for some reports is also limited. You can't customize the reports as you would've liked. The auto-numbering should also be improved.

PROS: This tool allows you to customize surveys starting form question formats to logic and display patterns. It is intuitive, user-friendly and comprehensive tool it is much better than other survey tools out there. Also, I like the customer service team, they are always open to new suggestions, ideas, always ready for help.

CONS: In my opinion, it can be really difficult when editing content of the question because the window pops out and depends on how far up or down you have scrolled on the page. It would be really helpful if they could make this option simple. Also, I’d like to see an option where I can preview my surveys from any start point instead of previewing it from the first question and going to one by one.

PROS: It is easy to use, select survey tools, and share surveys. The website is also very simple, making it very easy to navigate and look for the tools I need.

CONS: It doesn't allow to send audio files for survey questions. You must also constantly check the survey preview to make sure that you are constructing it well.

PROS: It allowed us to create in-depth surveys. It has different question types that you can choose from and it offers a variety of reporting options.

CONS: Setting up surveys can take some time. I also noticed that the surveys can be manipulated in a certain direction.

PROS: Qualtrics is more than simple survey solution. It has on line documentation and friendly and comprehensive support team. Even newbies can learn the tool how it works and start using it right away. The great thing about it is the fact that you can use it in lot of ways in order to gain data you need.

CONS: I don’t like that the NPS scores are displayed with percentage signs. I don’t have other dislikes about this software, whenever I run into some misunderstandings I contact the support team and they take the work in their hands and make the improvements.

PROS: It presents a lot of question types. It also gives you data on how a person answers the survey. For example, there's data on the time duration a person spends answering a question.

CONS: There are times when you have to repeatedly click a particular feature before it activates. And because of its many features, not all of it can fit on a single page. I often find myself having trouble finding the feature I need.

PROS: From all the survey tools I've used, Qualtrics is the best of the best. Create surveys is simple enough and it offers a lot of prewritten questions and responses. Their panels are also good, providing accurate and well-presented data. It also gives you advanced statistical analysis.

CONS: It is hard to integrate it with MTurk. I wanted to use it to create polls and quizzes. Unfortunately, because of the difficult integration, I have to search high and low just to get a code to integrate it properly.

PROS: It is an excellent data gathering tool. It also allows us to create logic questions, segment questions by the audience, and communicate with members.

CONS: It doesn't integrate well with Marketo.

PROS: Qualtrics is simple and user-friendly tool that allows you to express your creativity as user. You are able to change everything you want with little coding so you can make your surveys the way you want. I have great experience with its support team and they always help me to solve some issues in a professional way. As a user and as an admin I have to say that I have great experience with this product and its service.

CONS: There is nothing I can think off. Whenever I run into some misunderstandings or issues the support team is always willing to help.

PROS: I have used other survey tools but I have found out that Qualtrics is intuitive and versatile tool than others. You are allowed to set up a cover page, to expend or condense the open-ended portions of surveys. It allows you to keep track the time for completing the survey or to see how long people spend on certain page. You can easily learn how to use this tool.

CONS: Sometimes the software can be clunky because there are lot of options around and you need some time in order to find what you need and some of the options are not useful for us. I believe that other research are using all of its options and features. Also, there is no real explanation about the types of questions and why some questions are more useful than others. Additionally, when using it with other data analysis software it can be expensive tool.

PROS: Qualtrics is great data collection tool that even provides wonderful customer service. I can easily find other ways of using this product in order to collect survey data. I have found that Qualtrics University feature holds all the answers to my questions but when I try to reach out for direct customer service questions its support team walks me through everything I need to do in a timely response.

CONS: They could make the annual conference a bit more reasonable and I would like to pay some money to see the conference presentations online. Also, it would be great if they could make more robust way to process all the data that is collected via Qualtrics.

PROS: I’m an admin for a large company and we have been using this tool for 3 years by now, and in my experience I found that this is an efficient and user friendly solution for every company. There is huge amount of questions type that are available and it offers great advanced features that allows you to create surveys for both internal and external purposes.

CONS: I don’t like the price it is not reasonable, and every new feature or option that is not activated by default is billed for high price for example the mobile option is $8K per year and for a large company is $50K. Also, the other thing I don’t like is the fact that when they apply some internal changes you are not notified and you can see these changes when you run into some issue.

PROS: I use Qualtrics on a daily basis, and when I get stuck somewhere I have support via phone 24/7. To be honest, I don’t use emails to reach the support team because it takes long. I’m using this tool for more than 6 years and I have to say that I’m extremely satisfied with its support team they are extremely helpful, polite, patient and knowledgeable.

CONS: It would be extremely helpful if they could make online-user community for admins where we can support and empower each other and share ideas. Also, I don’t think that Qualtrics is great tool for longitudinal surveys/panel data.

PROS: I love how fast I can do my job via Qualtrics and this is because it is in-browser app and there is no load time and refresh time when you start creating new questions, tinkering with logic and etc. My whole work became easy and quickly with this product. The complex logic is actually more practical for field.

CONS: Sometimes some changes I make are not often saved properly. And because of this issue we have to spend lot of time on making some repetitive testing so we can be sure that everything is correctly input. But this is not happening very often.

PROS: There are lot of things I like about Qualtrics, but what is most important about this tool is the fact that is easy to use and intuitive program. The features are well-organized and you won’t have any troubles in finding them. I have learned how to use this tool on my own and I can really say that it is extremely easy to use it.

CONS: There are some features that I’d like to see on this platform. I have suggested some ideas to Qualtrics team and they told me they will do anything to make this happen.