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RepairShopr Review
What is RepairShopr?
RepairShopr is an all-in-one CRM software designed for repair shops; and it consolidates marketing, point of sale, invoicing and estimating, and ticketing systems into a very comprehensive CRM platform. Described as a fast, responsive, and robust CRM software; RepairShopr is used by all types of repair shops and field service businesses. These repair shops and services include computer, cell phone, watch, jewelry automotive, electronics, electrical musical instruments, scuba, bike, drone, shoe, HVAC, and MSP/IT.
As a very robust software, RepairShopr offers an all-in-one system; which aims to increase shop efficiency, build customer relationships, and promote business growth. In addition to its integration of POS, marketing, invoicing, and ticketing systems; it offers appointment, inventory, and web management capabilities.
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Overview of RepairShopr Benefits
The ticketing system is regarded as the heart and soul of any repair shops. On this premise, RepairShopr provides a ticketing system that enables users to track their tickets and to keep their customers updated on the status of a repair work. This system ensures that the technician or staff will never miss out any important parts of a repair workflow.
The ticketing system of RepairShopr provides Ticket Progress Bars, which indicate what have been accomplished so far for an open ticket. As an example, when there is a ticket created for a computer hardware repair and diagnosis has already been made; the Ticket Progress Bar for Diagnostic will turn to green, indicating that the diagnosis is completed.
The customer will be updated with the aid of notes/comments on diagnosis saved in the ticket. Once the customer approves the recommended repair work plus its charges and fees, the technician then can start the work. When the work is done, the technician will send an invoice to the customer and, eventually, the ticket will be closed as resolved .
Another feature of RepairShopr is its marketing functionality. The CRM software, as mentioned earlier, integrates a marketing system into its platform. This allows users to create campaigns, which content can be customized by the users themselves. Technicians will be able to send quick follow-up notes to customers, reminding them to keep in touch if issues will arise. Users can also create lists of customers, which they can target for sales and promotions.
RepairShopr also features a website management capability. It enables users to deploy wizards to their own website, which capture information related to a customer’s issue, such as the type of device he or she is using. Tickets can also be created right from their own website.
Show MoreOverview of RepairShopr Features
- Ticketing System
- Marketing Tools
- POS
- Website Management
- Customer Web Portal
- Billing, Invoicing, and Estimating
- Inventory Management
- Customizable Intake Form
- Field Service/Appointments
- Leads Tracking
- App Integrations & API
RepairShopr Position In Our Categories
Because businesses have unique business-related needs, it is rational they steer clear of picking a one-size-fits-all, ideal solution. Nevertheless, it is futile to chance on such a software system even among well-known software solutions. The practicable step to do should be to note down the varied major aspects that merit investigation including crucial features, plans, skill capability of the users, business size, etc. Then, you must do the product research systematically. Have a look at some of these RepairShopr evaluations and explore each of the software products in your list more closely. Such detailed research ascertains you weed out poorly fit software products and choose the one which provides all the benefits your business requires in growing the business.
Position of RepairShopr in our main categories:
TOP
50
RepairShopr is one of the top 50 Business Process Management Software products
TOP
50
RepairShopr is one of the 50 CRM Software products
If you are interested in RepairShopr it might also be beneficial to check out other subcategories of CRM Software gathered in our database of SaaS software reviews.
Since each enterprise has unique business wants, it is advisable for them to abstain from searching for a one-size-fits-all perfect software application. Needless to say, it would be futile to try to find such a system even among market-leading software platforms. The intelligent thing to do would be to list the various essential elements that need consideration such as required features, budget, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some RepairShopr CRM Software reviews and look into each of the other systems in your shortlist in detail. Such in-depth homework can make certain you weed out ill-fitting systems and select the solution that provides all the elements you need for business success.
How Much Does RepairShopr Cost?
RepairShopr Pricing Plans:
Free Trial
RepairShopr Hobbyist
Free
RepairShopr One-Man Army
$49.99/Month
RepairShopr Repair Shop
$99.99/Month
RepairShopr Big Chain
$99.99/Location/Month
What are RepairShopr pricing details?
RepairShopr Pricing Plans:
Free Trial
RepairShopr Hobbyist
Free
RepairShopr One-Man Army
$49.99/Month
RepairShopr Repair Shop
$99.99/Month
RepairShopr Big Chain
$99.99/Location/Month
RepairShopr offers four enterprise pricing plans, depending on the size of your repair shop and the specifications of your business. Check the details of each plan, and choose the one that works for you:
RepairShopr Hobbyist
- Free
- 25Tickets & Invoices/Month
- OneLocation
- 1 User Account
- Outbound Emails
- Field Jobs
- Reports
- Estimates
- Customer Portal
RepairShopr One-Man Army
- $49.99/Month
- 75 Tickets & Invoices/Month
- OneLocation
- 1 User Account
- Outbound Emails
- Field Jobs
- Reports
- Estimates
- Customer Portal
- Marketr Automated Marketing
- SMS Per Month
- Snail Mail
- Integrated Payments
- Recurring Invoicing
- Point of Sale
- Time Clock
- Job Timer
- QuickBooks Integration
- Leads
- Website Integration
- Cash Registers
RepairShopr Repair Shop
- $99.99/Month
- Unlimited Tickets & Invoices / Month
- One Location
- 10 User Account
- Outbound Emails
- Field Jobs
- Reports
- Estimates
- Customer Portal
- Marketr Automated Marketing
- SMS Per Month
- Snail Mail
- Integrated Payments
- Recurring Invoicing
- Point of Sale
- Time Clock
- Job Timer
- QuickBooks Integration
- Leads
- Website Integration
- Cash Registers
RepairShopr Big Chain
- $99.99/Location/Month
- UnlimitedTickets & Invoices / Month
- 2+Locations
- 10 User Accounts Per Location
- Outbound Emails
- Field Jobs
- Reports
- Estimates
- Customer Portal
- Marketr Automated Marketing
- SMS Per Month
- Snail Mail
- Integrated Payments
- Recurring Invoicing
- Point of Sale
- Time Clock
- Job Timer
- QuickBooks Integration
- Leads
- Website Integration
- Cash Registers
User Satisfaction
Positive Social Media Mentions
18
Negative Social Media Mentions
0
We are aware that when you make a decision to purchase a CRM Software it’s vital not only to see how professionals rank it in their reviews, but also to discover whether the real people and enterprises that use it are genuinely content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and RepairShopr reviews across a vast range of social media sites. The data is then featured in a simple to understand format showing how many customers had positive and negative experience with RepairShopr. With that information at your disposal you will be prepared to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Free
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for RepairShopr?
RepairShopr supports the following integrations:
- Recur
- ninja MSP
- mobile defenders
- WATCHMAN
- DOMO
- vantiv
- Quickbooks
- Xero
- zapier
- flowroute
- REPAIRTECH
- Kabuto
- IFIXIT
- SCREENCONNECT
- CloudBerry Lab
- sourcely
- WooCommerce
- MailChimp
- MAXfocus
- ConnectWise Importer
- Office365
- Wikipedia
- Formstack
- toggl
- Teamviewer
- Slack
- Clicaktell
- Dropbox
- PayPal
- Square
- Authorize.net gateway
- Stripe.com
- Google Calendar
- Chrome and Google Cloud Print
- USPS
RepairShopr User Reviews
RepairShopr average rating:
2/5
Overall impression
3/5
Customer Support
2/5
Value for Money
1/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: This product is a great starter product for an upstart IT services company. I would say it's more geared for a break/fix shop, but it does has some MSP functionality. The price is reasonable and is a flat-rate so good for a startup with limited funds.
CONS: There are a lot of features, but most of them are half baked and not well thought out- that I can live with. However, their support team is very arrogant and can NOT accept criticism or feedback. That in and of itself isn't the worst. Recently they raised their prices with, understood with inflation, but they used the tired trope that things would get better. Since the increase, we've had the most consecutive trouble tickets for broken features that we've ever had, and we're talking basic/necessary features such as payment processing.
The least favorable review
PROS: Simple to import Sku's & initial set up bulk imports are easy using CSV files
CONS: - sales team advised that Line Item tax would be available (Was a lie they cannot display line item tax) -little to no integration -Terrible service when requested for issue fix -inventory system not to par -minimal Automations -No Triggers for basic tasks
More reviews from 2 actual users:
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- Latest
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- Most negative
Needs Repair (Itself) Shopr
Read full review >
2/5
Overall impression
1/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 15.06.2021
Company Size: 1-10 Employees
Industry: Information Technology and Services
PROS: This product is a great starter product for an upstart IT services company. I would say it's more geared for a break/fix shop, but it does has some MSP functionality. The price is reasonable and is a flat-rate so good for a startup with limited funds.
CONS: There are a lot of features, but most of them are half baked and not well thought out- that I can live with. However, their support team is very arrogant and can NOT accept criticism or feedback. That in and of itself isn't the worst. Recently they raised their prices with, understood with inflation, but they used the tired trope that things would get better. Since the increase, we've had the most consecutive trouble tickets for broken features that we've ever had, and we're talking basic/necessary features such as payment processing.
Very Disappointing
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Published on: 12.03.2021
Company Size: 11-50 Employees
Industry: Airlines/Aviation
PROS: Simple to import Sku's & initial set up bulk imports are easy using CSV files
CONS: - sales team advised that Line Item tax would be available (Was a lie they cannot display line item tax) -little to no integration -Terrible service when requested for issue fix -inventory system not to par -minimal Automations -No Triggers for basic tasks
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RepairShopr user reviews
Needs Repair (Itself) Shopr
Read full review >
2/5
Overall impression
1/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 15.06.2021
Company Size: 1-10 Employees
Industry: Information Technology and Services
Very Disappointing
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Published on: 12.03.2021
Company Size: 11-50 Employees
Industry: Airlines/Aviation
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