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Rescue by LogMeIn Review

Rescue by LogMeIn
Our score: 7.4 User satisfaction: N/A

What is Rescue by LogMeIn?

Rescue by LogMeIn is a very valuable remote support tool trusted by support desk technicians, software manufacturers, IT experts, and other technology professionals. Parading an extensive set of features, users can easily provide support and more while bringing down support costs.

Easy to use and implement right from the get go, Rescue makes remote support simple. With it, there is no need to do advanced planning or pre-configure devices for repair, thus allowing users to close many support tickets and reduce repair and other support-related expenditures.

Overview of Rescue by LogMeIn Benefits

Rescue offers a host of advantages that allows users to deliver a great brand of remote support.

  • Technicians can fully utilize Rescue’s functionalities with its rapid response design, which allows users to deliver support without having to configure or disable firewall protocols or install an application.
  • Powerful and robust features help users shorten repair time, address and close more tickets, and doing so with less staff, thus reducing costs.
  • Concurrent session support enables technicians to handle 10 multiple sessions simultaneously, with all actions documented and stored in histories and notes for tracking and other similar purposes.
  • The system can be applied to a vast collection of operating systems, from Windows, Apple MacIntosh, iOS, and Android. However, it does not support Linux devices.

LogMeIn Rescue is used by 3 of the world’s top computer manufacturers, 3 of the top 4 tech support companies, 4 of the world’s top 5 telcos for remote control and support of their mobile devices.

Rescue is built on an enterprise-ready cloud platform with the features, security, scalability and reliability a professional helpdesk needs, such as 99.999% uptime over the past three years and with the ability to scale quickly and easily from a single user to large, multi-national enterprise deployment. Delivered as software as a service, (SaaS), there are no hardware and software limitations.

By partnering with top mobile device manufacturers, Rescue provides access and support to smartphones, tablets, and computers.

The new Rescue Lens feature enables technicians to see first-hand what the user sees and with the capability to support any object or device anywhere, regardless if that object is web-enabled or not.

Overview of Rescue by LogMeIn Features

Technician Tools
  • Multi-platform remote control
  • Rescue Lens
  • Instant chat
  • Communication tools
  • Drag and drop file transfer
  • Integrated content portal
  • Log-In as administrator
  • Mobile device configuration
  • Multi-monitor navigation
  • Multi-session handling
  • Reboot and reconnect
  • Remote diagnostics
  • Rescue desktop app
  • Support session history
  • Technician screen sharing
  • Top smartphone & tablet support
  • Unattended access
  • Web-based Technician Console
Collaboration Tools
  • Internal technician collaboration
  • External technician collaboration
  • Session transfer
Tools for Managers
  • Technician and administrator management
  • Administration Center
  • Centralized scripts
  • Customer surveys
  • Predefined support channels
  • Support session history
  • Support session recording
  • Technician and customer satisfaction reporting
  • Technician monitoring
  • Technician screen sharing
  • “Working hours” scheduling
Customization
  • Calling card desktop icon
  • Code web page integration
  • Custom chat window
  • Custom support channels
  • Customized instant chat
  • Estimated waiting time
  • Windows mobile branding

What Problems Will Rescue by LogMeIn Solve?

Managed Service Providers (MSPs) serve their clients by providing top quality IT support. As an example, one MSP shaved an average of one minute off each of its 250 weekly calls, saving 220 hours annually. Now, it can support a greater number of users without adding personnel. Also, agent accountability increased, as system records became more comprehensive.

Lots of companies provide remote support to their customers, whether that is a billing system for a fitness club or point-of-sale systems. Rescue improves technician efficiency by enabling them to provide quality support away from their desks and at times even remotely monitoring, preventing and resolving problems before customers even notice them.

LogMeIn Rescue provides support for mobile employees with the plethora of mobile devices that are being used so that technicians can quickly connect to and troubleshoot problems. Rescue’s broad device support and strategic partnerships deliver support for devices from Samsung, HTC, Motorola, Sony, LG, Huawei, Asus, ZTE, TCT, Panasonic, Positivo, Lenovo, and more. Accessing smartphones in seconds helps increase customer satisfaction, lower overall support costs, educate mobile end users, and resolve issues on the first call.

Rescue by LogMeIn Position In Our Categories

Knowing that businesses have specific business requirements, it is only logical that they abstain from deciding on a one-size-fits-all, ”best” system. Nevertheless, it is futile to try to chance on such an app even among well-known software solutions. The practicable thing to undertake would be to shortlist the several major functions which demand consideration such as major features, pricing, skill competence of staff, business size, etc. After which, you must follow through your product research systematically. Have a look at these Rescue by LogMeIn evaluations and scrutinize the other software solutions in your shortlist more closely. Such comprehensive product investigation makes sure you weed out mismatched software solutions and buy the one which has all the benefits you require business requires.

Position of Rescue by LogMeIn in our main categories:

TOP 100

Rescue by LogMeIn is one of the top 100 Help Desk Software products

If you are interested in Rescue by LogMeIn it might also be sensible to examine other subcategories of Help Desk Software listed in our database of B2B software reviews.

Each company has different wants and needs an application that can be personalized for their size, kind of staff members and customers, and the particular industry they are in. For these reasons, no software can offer perfect functionality out-of-the-box. When you look for a software app, first be sure what you need it for. Read some Rescue by LogMeIn Help Desk Software reviews and ask yourself do you need basic features or do you require complex tools? Are there any industry-specific tools that you are looking for? Obtain the answers to these questions to aid your search. There are multiple aspects that you need to consider and these include your finances, particular business needs, your company size, integration needs etc. Take your time, try out a few free trials, and finally select the app that provides all that you require to improve your organization efficiency and productivity.

How Much Does Rescue by LogMeIn Cost?

Rescue by LogMeIn Pricing Plans:

Free Trial

Basic Rescue Plan

$1,299/year

Rescue + Mobile Support

$1,799/year

Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.

  • Basic Rescue Plan: ($1,299/year)
  • Rescue + Mobile Support: ($1,799/year)

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Rescue by LogMeIn reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Rescue by LogMeIn. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Rescue by LogMeIn Comparisons

Rescue by LogMeIn user reviews

Great and useful features

Read full review >
Terrence
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

A software coming in to the rescue!

Read full review >
Angel
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

LogMeIn worth its price

Read full review >
Rudolph
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

A great resource in linking with customers and helping them out in real-time.

Read full review >
Orlando
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2018 Company Size: 11-50 Employees Industry: Computer Software

A software coming in to the rescue!

Read full review >
Angel
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.08.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

What are Rescue by LogMeIn pricing details?

Rescue by LogMeIn Pricing Plans:

Free Trial

Basic Rescue Plan

$1,299/year

Rescue + Mobile Support

$1,799/year

Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.

  • Basic Rescue Plan: ($1,299/year)
  • Rescue + Mobile Support: ($1,799/year)

What integrations are available for Rescue by LogMeIn?

Rescue by LogMeIn supports integrations with the following business systems and applications:

  • Salesforce.com
  • ServiceNow
  • ConnectWise
  • BoldChat
  • Zendesk
  • Autotask
  • FreshDesk
  • BMC Software
  • Spiceworks

Rescue by LogMeIn average rating:

Average score
5/5 (11 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Clint

PROS: LogMeIn software allows me to use scripts and to run programs and files immediately. Allows me to use file transfer and to get over other files. I can work on multiple computers at the same time. We can transfer sessions back and forth between members, the customers can have regular experience without worrying about session being lost.

CONS: Whenever I put a session on hold or try to end a session the software crashes without a reason. When this happens I need to reopen it and continue where I left. This is not big deal, but they need to work on this one.

Reviewed 2 years ago

Read full review >

The least favorable review

Rudolph

PROS: LMI allows our clients to access assistance from our support team in a few minutes. The software allows us to reboot, have root access and even blackout screens for specific processes that base level users are not allowed to use. The tool to copy-paste from our terminal is awesome. In addition, the software provides us with timeout warning when we get sidetrack with different projects.

CONS: I’m not sure if the software runs on Java like before. I don’t like the slow performance.

Reviewed 9 months ago

Read full review >

More reviews from 11 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great and useful features

Read full review >
Terrence
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: First of all, I love the Rescue Lens feature, this feature is very useful and powerful. Additionally, this tool allows technicians to do many things remotely, they can help our clients quickly and easily. I love the ability to remotely connect and reboot the computer several times, and at the same time the user doesn’t have to be in front of the computer the whole time.

CONS: It takes time to set up connection when working with technology challenged users. Also, they need to work on their Mobile Support feature.

What do you think about this review? Great Poor

A software coming in to the rescue!

Read full review >
Angel
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Swift accessiblity for our clients. This makes it possible for our technicians to offer access assistance right away. Being able to reboot, acquire root access, and blackout screen for certain methods that users at base-level couldn't utilize from my terminal are fantastic! Timeout notifications are available in case I wind up being distracted with another project.

CONS: Performance is a but sluggish. I'm not at all sure if it's operating on Java like before. But it seems to still have that bloated aspects to it.

What do you think about this review? Great Poor

LogMeIn worth its price

Read full review >
Rudolph
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: LMI allows our clients to access assistance from our support team in a few minutes. The software allows us to reboot, have root access and even blackout screens for specific processes that base level users are not allowed to use. The tool to copy-paste from our terminal is awesome. In addition, the software provides us with timeout warning when we get sidetrack with different projects.

CONS: I’m not sure if the software runs on Java like before. I don’t like the slow performance.

What do you think about this review? Great Poor

A great resource in linking with customers and helping them out in real-time.

Read full review >
Orlando
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: I like how I can hop on a phone with a customer. Then offer them a link through my e-mail. Or if that's not the case, a 6-digit pin number to directly connect with them. It's really convenient to utilize.

CONS: I don't like how it can sometimes be challenging for some our customers who aren't technically in computers. They find it a bit hard in initiating a connection.

What do you think about this review? Great Poor

A software coming in to the rescue!

Read full review >
Angel
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.08.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Swift accessiblity for our clients. This makes it possible for our technicians to offer access assistance right away. Being able to reboot, acquire root access, and blackout screen for certain methods that users at base-level couldn't utilize from my terminal are fantastic! Timeout notifications are available in case I wind up being distracted with another project.

CONS: Performance is a but sluggish. I'm not at all sure if it's operating on Java like before. But it seems to still have that bloated aspects to it.

What do you think about this review? Great Poor

A software that’s clunky but armed with great functionality.

Read full review >
Kristine
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.08.2018 Company Size: More than 100 Employees Industry: Government Relations

PROS: I like how I can inclde attended access to my PC. That way, I can have accessiblity to them. Users won't have to go through completing the connection process every single time. It significantly reduces confusion and frustration.

CONS: Certain functionality on the side appear to be clunky. They're not as efficient as one would think. For example, the file transfer functionality is hard to control. It would also seem as if it would take a long while to connect (a minute or so).

What do you think about this review? Great Poor

An awesome tool that aids in remote assistance!

Read full review >
Rosie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.04.2018 Company Size: More than 100 Employees Industry: Government Administration

PROS: I love how you get to do things differently in initiating client sessions. This can be in the form of an e-mail, hyperlink, SMS, or PIN. Each session is seamless. Things are uber easy to control and navigate regardless of the device you're using.

CONS: Nothing much really. But if I'm asked to nitpick something. Then it would have something to do with the homescreen. I don't like how the app directly opens to the homescreen with huge icons and an overwhelming number of texts.

What do you think about this review? Great Poor

An awesome tool that aids in remote assistance!

Read full review >
Rosie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.03.2018 Company Size: More than 100 Employees Industry: Government Administration

PROS: I love how you get to do things differently in initiating client sessions. This can be in the form of an e-mail, hyperlink, SMS, or PIN. Each session is seamless. Things are uber easy to control and navigate regardless of the device you're using.

CONS: Nothing much really. But if I'm asked to nitpick something. Then it would have something to do with the homescreen. I don't like how the app directly opens to the homescreen with huge icons and an overwhelming number of texts.

What do you think about this review? Great Poor

A great resource in linking with customers and helping them out in real-time.

Read full review >
Orlando
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.02.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: I like how I can hop on a phone with a customer. Then offer them a link through my e-mail. Or if that's not the case, a 6-digit pin number to directly connect with them. It's really convenient to utilize.

CONS: I don't like how it can sometimes be challenging for some our customers who aren't technically in computers. They find it a bit hard in initiating a connection.

What do you think about this review? Great Poor

User-friendly remote control software

Read full review >
Clint
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.01.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: LogMeIn software allows me to use scripts and to run programs and files immediately. Allows me to use file transfer and to get over other files. I can work on multiple computers at the same time. We can transfer sessions back and forth between members, the customers can have regular experience without worrying about session being lost.

CONS: Whenever I put a session on hold or try to end a session the software crashes without a reason. When this happens I need to reopen it and continue where I left. This is not big deal, but they need to work on this one.

What do you think about this review? Great Poor

A software that’s clunky but armed with great functionality.

Read full review >
Kristine
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.12.2017 Company Size: More than 100 Employees Industry: Government Relations

PROS: I like how I can inclde attended access to my PC. That way, I can have accessiblity to them. Users won't have to go through completing the connection process every single time. It significantly reduces confusion and frustration.

CONS: Certain functionality on the side appear to be clunky. They're not as efficient as one would think. For example, the file transfer functionality is hard to control. It would also seem as if it would take a long while to connect (a minute or so).

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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