Price

$1299

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Rescue by LogMeIn REVIEW

Help Desk Software

3 user reviews
USER SATISFACTION 98%
OUR SCORE 7.4

What is Rescue by LogMeIn?

Rescue by LogMeIn is a very valuable remote support tool trusted by support desk technicians, software manufacturers, IT experts, and other technology professionals. Parading an extensive set of features, users can easily provide support and more while bringing down support costs.

Easy to use and implement right from the get go, Rescue makes remote support simple. With it, there is no need to do advanced planning or pre-configure devices for repair, thus allowing users to close many support tickets and reduce repair and other support-related expenditures.

Overview of Rescue by LogMeIn Benefits

Rescue offers a host of advantages that allows users to deliver a great brand of remote support.

  • Technicians can fully utilize Rescue’s functionalities with its rapid response design, which allows users to deliver support without having to configure or disable firewall protocols or install an application.
  • Powerful and robust features help users shorten repair time, address and close more tickets, and doing so with less staff, thus reducing costs.
  • Concurrent session support enables technicians to handle 10 multiple sessions simultaneously, with all actions documented and stored in histories and notes for tracking and other similar purposes.
  • The system can be applied to a vast collection of operating systems, from Windows, Apple MacIntosh, iOS, and Android. However, it does not support Linux devices.

LogMeIn Rescue is used by 3 of the world’s top computer manufacturers, 3 of the top 4 tech support companies, 4 of the world’s top 5 telcos for remote control and support of their mobile devices.

Rescue is built on an enterprise-ready cloud platform with the features, security, scalability and reliability a professional helpdesk needs, such as 99.999% uptime over the past three years and with the ability to scale quickly and easily from a single user to large, multi-national enterprise deployment. Delivered as software as a service, (SaaS), there are no hardware and software limitations.

By partnering with top mobile device manufacturers, Rescue provides access and support to smartphones, tablets, and computers.

The new Rescue Lens feature enables technicians to see first-hand what the user sees and with the capability to support any object or device anywhere, regardless if that object is web-enabled or not.

Overview of Rescue by LogMeIn Features

Technician Tools
  • Multi-platform remote control
  • Rescue Lens
  • Instant chat
  • Communication tools
  • Drag and drop file transfer
  • Integrated content portal
  • Log-In as administrator
  • Mobile device configuration
  • Multi-monitor navigation
  • Multi-session handling
  • Reboot and reconnect
  • Remote diagnostics
  • Rescue desktop app
  • Support session history
  • Technician screen sharing
  • Top smartphone & tablet support
  • Unattended access
  • Web-based Technician Console
Collaboration Tools
  • Internal technician collaboration
  • External technician collaboration
  • Session transfer
Tools for Managers
  • Technician and administrator management
  • Administration Center
  • Centralized scripts
  • Customer surveys
  • Predefined support channels
  • Support session history
  • Support session recording
  • Technician and customer satisfaction reporting
  • Technician monitoring
  • Technician screen sharing
  • “Working hours” scheduling
Customization
  • Calling card desktop icon
  • Code web page integration
  • Custom chat window
  • Custom support channels
  • Customized instant chat
  • Estimated waiting time
  • Windows mobile branding

What Problems Will Rescue by LogMeIn Solve?

Managed Service Providers (MSPs) serve their clients by providing top quality IT support. As an example, one MSP shaved an average of one minute off each of its 250 weekly calls, saving 220 hours annually. Now, it can support a greater number of users without adding personnel. Also, agent accountability increased, as system records became more comprehensive.

Lots of companies provide remote support to their customers, whether that is a billing system for a fitness club or point-of-sale systems. Rescue improves technician efficiency by enabling them to provide quality support away from their desks and at times even remotely monitoring, preventing and resolving problems before customers even notice them.

LogMeIn Rescue provides support for mobile employees with the plethora of mobile devices that are being used so that technicians can quickly connect to and troubleshoot problems. Rescue’s broad device support and strategic partnerships deliver support for devices from Samsung, HTC, Motorola, Sony, LG, Huawei, Asus, ZTE, TCT, Panasonic, Positivo, Lenovo, and more. Accessing smartphones in seconds helps increase customer satisfaction, lower overall support costs, educate mobile end users, and resolve issues on the first call.

Rescue by LogMeIn Position In Our Categories

Position of Rescue by LogMeIn in our main categories:

100

Rescue by LogMeIn is one of the top 100 Help Desk Software products

100

Rescue by LogMeIn is one of the top 100
Help Desk Software products


If you are considering Rescue by LogMeIn it could also be beneficial to investigate other subcategories of Best Help Desk Software listed in our base of SaaS software reviews.Industry-Specific Help Desk Software, Service Desk Software

Each enterprise is different, and may require a specific Help Desk Software solution that will be fit for their company size, type of customers and employees and even particular industry they cater to. It's not wise to count on locating an ideal software that is going to work for each business regardless of their background is. It may be a good idea to read a few Rescue by LogMeIn reviews first and even then you should keep in mind what the service is intended to do for your company and your staff. Do you need a simple and straightforward service with only essential functions? Will you really make use of the advanced tools required by experts and large enterprises? Are there any specific tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a reliable solution that will fit your budget.

How Much Does Rescue by LogMeIn Cost?

Rescue by LogMeIn Pricing Plans:

Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.

  • Basic Rescue Plan: ($1,299/year)
  • Rescue + Mobile Support: ($1,799/year)

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Rescue by LogMeIn reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Rescue by LogMeIn. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

18

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Rescue by LogMeIn User Reviews


Rudolph 1 week ago
Verified
user



Terrence 6 months ago
Verified
user


What are Rescue by LogMeIn pricing details?

Rescue by LogMeIn Pricing Plans:

Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.

  • Basic Rescue Plan: ($1,299/year)
  • Rescue + Mobile Support: ($1,799/year)

What integrations are available for Rescue by LogMeIn?

Rescue by LogMeIn supports integrations with the following business systems and applications:

  • Salesforce.com
  • ServiceNow
  • ConnectWise
  • BoldChat
  • Zendesk
  • Autotask
  • FreshDesk
  • BMC Software
  • Spiceworks

User reviews


User reviews in total: 3

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The most favorable review

Clint

2 months ago


Pros:
LogMeIn software allows me to use scripts and to run programs and files immediately. Allows me to use file transfer and to get over other files. I can work on multiple computers at the same time. We can transfer sessions back and forth between members, the customers can have regular experience without worrying about session being lost.

Cons:
Whenever I put a session on hold or try to end a session the software crashes without a reason. When this happens I need to reopen it and continue where I left. This is not big deal, but they need to work on this one.

The least favorable review

Rudolph

1 week ago


Pros:
LMI allows our clients to access assistance from our support team in a few minutes. The software allows us to reboot, have root access and even blackout screens for specific processes that base level users are not allowed to use. The tool to copy-paste from our terminal is awesome. In addition, the software provides us with timeout warning when we get sidetrack with different projects.

Cons:
I’m not sure if the software runs on Java like before. I don’t like the slow performance.

Published 1 week ago
Verified
user
LMI allows our clients to access assistance from our support team in a few minutes. The software allows us to reboot, have root access and even blackout screens for...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
LogMeIn software allows me to use scripts and to run programs and files immediately. Allows me to use file transfer and to get over other files. I can work on multiple...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
First of all, I love the Rescue Lens feature, this feature is very useful and powerful.




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