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SaaSJet SLA Time and Report Review

SaaSJet SLA Time and Report
Our score: 8.0 User satisfaction: 100%

What is SaaSJet SLA Time and Report?

SaaSJet SLA Time and Report is a project management tool used in conjunction with Jira products like Jira Core and Jira Service Management. It’s an add-on that allows users to customize the SLA timers on their Jira issues; allowing them to specify SLA with start/stop/pause conditions, set multi-triggers for escalations, and add custom fields among others.

The tool also automatically generates reports on the SLA issues it tracks. Furthermore, you can add custom fields to export data to Confluence or export the SLA data as CSV and XLSX files. SLA Time Reports can be displayed in tabular form or in graphical chart view which comes in two variants: Pie Chart and Line Graph. Moreover, reports can be easily shared to external dashboards like Klipfolio by using the JSON URL provided as a source.

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Overview of SaaSJet SLA Time and Report Benefits

Flexible and Simple SLA Conditions

Knowledge of the JQL function is not necessary for setting SLA conditions because the software allows you to use issue fields for different criteria like status, priority, assignee, due date, comment, and issue type to accomplish the same task. You can also start, stop, or pause the conditions at any time.

Automated Escalation

The platform allows you to set time limits and goals for your SLA and choose which actions, such as status change, priority change, and notification, to automatically trigger when they overdue. This removes the need to use any automation rules for turning on triggered actions.

Graphic Charts

SLA Time and Report provides graphic chart tools to make reports and insights easier to understand and more engaging. There are two kinds of chart reports, namely Pie Chart for SLA in progress, met, or exceeded and Line Graphs for SLA met and exceeded. The reports can be shared with external clip builders like Geckoboard and Klipfolio simply by copying the JSON URL from the charts and pasting it into them.

Jira Integration

SLA Time and Report works as an add-on for Jira Software, Jira Core, and Service Management and extends their functionality to set up SLA for all project types. It can monitor SLA time for tickets, export SLA Data as CSV or XLSX files, create multiple calendars, and more.

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Overview of SaaSJet SLA Time and Report Features

  • Time to SLA Report
  • Flexible SLA Conditions
  • Graphs View
  • Custom Fields
  • Jira Integration
  • Issue View Tab
  • Overdue Issues Automated Action
  • JSON URL for External Clip Builders

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

SaaSJet SLA Time and Report Position In Our Categories

Because businesses have distinctive business demands, it is only practical they steer clear of settling on a one-size-fits-all, ideal software product. Needless to say, it would be futile to try to stumble on such a software system even among well-known software systems. The clever step to do can be to make a list of the different chief functions which demand examination like critical features, price plans, skill levels of the users, business size, etc. Then, you should follow through your product research to a full extent. Have a look at these SaaSJet SLA Time and Report analyses and scrutinize the other software solutions in your shortlist more closely. Such detailed research makes sure you stay away from unfit applications and choose the system which delivers all the tools your business requires for success.

Position of SaaSJet SLA Time and Report in our main categories:

TOP 200

SaaSJet SLA Time and Report is one of the top 200 Project Management Software products

If you are interested in SaaSJet SLA Time and Report it might also be sensible to analyze other subcategories of Project Management Software listed in our database of SaaS software reviews.

It's important to keep in mind that virtually no app in the Project Management Software category is an ideal solution that can match all the needs of all company types, sizes and industries. It may be a good idea to read a few SaaSJet SLA Time and Report Project Management Software reviews first as certain solutions may dominate exclusively in a really small group of applications or be created with a really specific industry in mind. Others may work with an intention of being easy and intuitive and as a result lack advanced functions desired by more experienced users. There are also apps that support a large group of customers and offer a powerful feature base, but this in most cases comes at a more expensive price of such a service. Ensure you're aware of your requirements so that you buy a solution that has all the elements you look for.

How Much Does SaaSJet SLA Time and Report Cost?

SaaSJet SLA Time and Report Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are SaaSJet SLA Time and Report pricing details?

SaaSJet SLA Time and Report Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SaaSJet SLA Time and Report SMB and enterprise pricing details are available only upon request. Kindly contact the vendor for more information.

User Satisfaction

Positive Social Media Mentions 18
Negative Social Media Mentions 0

We are aware that when you choose to get a Project Management Software it’s crucial not only to learn how experts score it in their reviews, but also to check if the real users and companies that bought this software are indeed happy with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and SaaSJet SLA Time and Report reviews across a vast array of social media sites. The information is then displayed in an easy to digest format revealing how many users had positive and negative experience with SaaSJet SLA Time and Report. With that information at hand you will be equipped to make an informed business decision that you won’t regret.

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Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for SaaSJet SLA Time and Report?

SLA Time and Report seamlessly integrate with some of Jira applications including:

  • Jira Software
  • Jira Core
  • Jira Service Management

SaaSJet SLA Time and Report User Reviews

SaaSJet SLA Time and Report average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

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More reviews from 1 actual users:

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This was exactly what we were looking for!

Read full review >
Owen Butler
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.07.2021 Company Size: 11-50 Employees Industry: Telecommunications

PROS: We set SLA both for tracking agreements between our company and customers and for internal use. It has improved our team productivity.

CONS: It takes time to figure out the configuration. But the support responded quickly and did everything for delivering solution to our request

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SaaSJet SLA Time and Report user reviews

This was exactly what we were looking for!

Read full review >
Owen Butler
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.07.2021 Company Size: 11-50 Employees Industry: Telecommunications
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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