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Salesforce Snap-ins Review
What is Salesforce Snap-ins?
Salesforce Snap-ins is a robust customer support system for businesses of all sizes. Built to help entrepreneurs turn customer service into a streamlined experience, this platform allows users to embed tools that personalize support on all channels. Whether you require a live chat option for your mobile application or a video chat feature for your webpage, this system has you covered.
Using this, you can deliver one-to-one service using a variety of customer support options. Among the most notable tools it comes with are live agent chat, two-way video chat, self-service knowledge base, and SOS video chat. Salesforce Snap-ins also has case management features available to help you and your agents figure out the best way to interact with each customer without hassle.
In addition to the many features this platform has to offer, setting it up is as easy as copying and pasting it with the Salesforce Snap-ins software development kit. This lets you effortlessly add service channels into existing native applications and more.
Show MoreOverview of Salesforce Snap-ins Benefits
Salesforce Snap-ins offers a great deal of benefits for businesses who want to improve the way they interact with their customers. It boosts the productivity of support agents, reinforces customer retention efforts, improves overall customer service, as well as equips you with the tools you need to communicate with customers effectively. To help you understand how this platform can help your business, we have listed down some of key advantages that Salesforce Snap-ins can offer you:
Better Self-Service Options
More often than not, the most efficient way of helping your customers is by giving them access to the information that they need 24/7. Using Salesforce Snap-ins, you can integrate articles and FAQs directly into your webpages and applications with ease. This way, your customers can help themselves to the details they want when they need it and decrease the workload of your support staff.
Personalized Live Chat
Good customer experience relies on providing your clients with service that is tailored to their unique needs. Using this platform’s personalized live chat tool, you can enhance the way you interact with customers by analyzing their chat history as well as their purchasing behavior. To optimize your chats further, you can create pre-written responses to common questions so that you can kick start the service experience even before they engage with your support staff.
Faster, More Accurate Resolutions
Customers trust you to give solutions to problems they might encounter with your products in the most efficient way possible. In order to help you provide them with this, Salesforce Snap-ins has mobile-ready SOS video chat options. This tool allows customers to see and speak to an agent directly with one-way or two-way video chat. Using this, they can view your page as well as watch as agents annotate relevant information on the screen. This way, agents can do away with using terms technical terms that might confuse customers and the customers can get faster and more accurate answers to their questions.
Simplified Case Management
Entering customer data to resolve certain issues for clients can take up time, greatly reducing the productivity and efficiency of your agents. Using Salesforce Snap-ins, you can authenticate cases using saved information. This way, you and your agents can easily pull the profile of the customer you are helping and assist them based on previous interactions. Moreover, this tool supports configurable case publishing, case feeds, and a case list view for a more simplified case management.
Show MoreOverview of Salesforce Snap-ins Features
- FAQ Creation
- Case Management
- Personalized Live Chat
- SOS Video Chat
- Two-Way Video Chat
- Live Agent Chat
- Self-Service Knowledge Base
- Software Development Kit
What Problems Will Salesforce Snap-ins Solve?
Problem #1: Disconnected Customer Experience
Keeping a consistent quality of customer service can be difficult when you are using multiple channels to connect with your clients. In order to help you provide a seamless service experience, Salesforce Snap-ins’ unified SDK lets you connect the entire customer journey on one platform. This way, you can customize the experience for every page of your site based on the needs of clients.
Problem #2: Inefficient Technical Support
All entrepreneurs want to be able to help their clients in the best possible way. However, when communicating by phone, email, or chat, explaining the solution to their problems may get a little complicated and confusing. In order to simplify and speed up the process without the risk of miscommunication, Salesforce Snap-ins lets you engage directly with customers using a two-way video chat. This allows them to show the problem using their camera and lets you pinpoint answers by drawing right in the app.
Problem #3: Customer Support Tools are Not Mobile-Ready
Are you looking to provide end-to-end customer support on all of your channels but realized that tradition customer service platforms are not mobile-ready? This is one of the problems that Salesforce Snap-ins was built for. It allows you to embed all types of customer service tools you need for your website or application no matter what device is used to run them. This way, you can deliver a more proactive technical support and a better customer experience.
Salesforce Snap-ins Position In Our Categories
Since companies have their own business demands, it is only reasonable that they avoid seeking a one-size-fits-all, ideal software. Just the same, it is troublesome to try to stumble on such a software product even among well-known software systems. The correct step to undertake would be to spell out the various vital factors that call for a careful thought such as major features, budget, skill ability of staff members, company size, etc. Then, you must conduct the research exhaustively. Go over some of these Salesforce Snap-ins reviews and explore each of the software programs in your shortlist more closely. Such detailed research ascertain you steer clear of poorly fit software products and buy the system that delivers all the function your business requires to realize efficiency.
Position of Salesforce Snap-ins in our main categories:
TOP
50
Salesforce Snap-ins is one of the top 50 Customer Support Software products
If you are considering Salesforce Snap-ins it could also be sensible to investigate other subcategories of Customer Support Software collected in our database of B2B software reviews.
Each business is different, and might call for a particular type of Customer Support Software solution that will be designed for their business size, type of clients and employees and even individual industry they support. It's not wise to count on locating a perfect solution that will work for each business regardless of their history is. It may be a good idea to read a few Salesforce Snap-ins Customer Support Software reviews first and even then you should keep in mind what the service is intended to do for your company and your staff. Do you require an easy and intuitive service with just elementary features? Will you actually use the complex tools needed by pros and big enterprises? Are there any specific tools that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a solid software that will fit your budget.
How Much Does Salesforce Snap-ins Cost?
Salesforce Snap-ins Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Salesforce Snap-ins pricing details?
Salesforce Snap-ins Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Salesforce Snap-ins does not provide their pricing plans publicly. If you are interested in purchasing this application, feel free to contact the vendor to request a quote.
User Satisfaction
Positive Social Media Mentions
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Negative Social Media Mentions
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We are aware that when you choose to get a Customer Support Software it’s important not only to learn how professionals evaluate it in their reviews, but also to discover whether the real users and enterprises that bought it are indeed satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Snap-ins reviews across a broad array of social media sites. The information is then displayed in an easy to digest format revealing how many people had positive and negative experience with Salesforce Snap-ins. With that information available you will be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Salesforce Snap-ins?
As part of the Salesforce Service Cloud, Salesforce Snap-ins may be used alongside third-party systems as well as other platforms in the Salesforce suite.
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