Simplesat Review

In Touch With Customer Sentiments

Simplesat works primarily as a tool for collecting feedback from customers. It enables you to create and deliver fun, easy-to-use, and instant feedback surveys so you can discover and understand what customers think and feel about your company or business. It lets you quickly gather data about your customers’ sentiments and use it to improve the performance of your employees, provide better customer service, and gain higher revenues.

The software allows you to produce feedback surveys that you can customize according to the brand, needs, and preferences of your organization. You can include as many questions as you want in your surveys and use different question types, like multiple choice, slider scale, and open-ended questions. You’ll be able to come up with NPS and CSAT surveys to measure how loyal and satisfied customers are with your organization. 

Integrated Feedback Surveys

Simplesat makes it easy for you and your support employees to share feedback surveys with customers. In fact, you can integrate feedback surveys with your existing workflows by embedding them into whatever helpdesk, CRM, and email systems you’re currently using, like Autotask, Zendesk, ConnectWise, Freshdesk, Intercom, Infusionsoft, Outlook, and Gmail. As a result, you can send feedback surveys through closed ticket notifications coming from your helpdesk systems and email templates or signatures found in your email services. 

You can also automatically send recurring email surveys to specific groups of customers directly from Simplesat. You’ll be able to import your contact lists as CSV files to Simplesat and email automated surveys to customers included in the lists based on any date, time, and frequency you set. Contacts are instantly synchronized between Simplesat and your helpdesk, CRM, and email systems as well. 

Customer Feedback Insights 

The customer feedback management software provides reporting features that aid you to quickly and dynamically generate and share insights into all the essential data you collected through your feedback surveys. You can easily find and review any feedback provided by a customer without going over emails or tickets. Simplesat, moreover, lets you use filters to look for the exact survey results you want. 

For example, you can determine which companies, clients, or team members have positive or negative NPS or CSAT ratings for a certain date range. The software also allows you to view the specific details of a particular feedback. You can check all essential feedback information related to a survey stat or metric, such as the exact feedback left by the customer, the issue that was raised, and the agent who handled the issue. 

Real-Time Testimonials & Reviews

With Simplesat, you can instantly turn positive customer feedback into testimonials and reviews that you can display online. You can embed a widget code on different pages of your website and publish the comments left by happy customers on your feedback surveys as testimonials on those pages. This occurs in real-time, which means the testimonials are immediately shown on your website as soon as customers complete the surveys with positive feedback. 

The software, furthermore, has another widget that permits you to show on your website the CSAT rating you got from a survey. The displayed CSR rating is instantly updated in real-time as well. You can also include CTA buttons in your surveys to guide customers to leave reviews on Google, Facebook, and other sites. The CTA buttons can be viewed only by those customers who left positive feedback on the. surveys.