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Smartsupp Review
What is Smartsupp?
Smartsupp is a live chat tool that offers visitor recording feature. It is available in English, Danish, Hungarian, Czech, Russian, Dutch, Italian, Polish, German, French, and Spanish.
The app helps companies to improve sales conversions (measurable in Google Analytics), boost customer loyalty, and understand customer behavior.
Smartsupp offers a forever free plan for unlimited number of agents. The two premium packages include advanced features such as group statistics, Google Analytics connection, API and more.
The visitor recording feature enables you to see the behavior and movement of visitors on your website. You can view a video with every visitor’s mouse clicks and movement. It feels like you are standing behind the visitor and looking over his shoulder as he is browsing the website.
Smartsupp is used by more than 58,000 companies including top brands like Microsoft, Skoda, SkyPicker, and Conrad.
Show MoreOverview of Smartsupp Benefits
Chat with visitors in real-time: You can instantly answer your visitors’ questions. You will get a notification every time a visitor initiates a chat conversation on your website.
Record the screens of your visitors: You can watch video recordings of the visitors on your website. This helps you to view his screen, mouse clicks, and movement. The tool is useful for understanding the behavior of your customers.
Supported platforms: Smartsupp can be put up on any website. You can take a look at the offered tutorials to integrate the app with popular platforms.
Answer chats from your smartphone: Use your mobile device to chat with visitors from anywhere.
Customize Smartsupp to match your web design: Customize position, texts, colors, and picture of Smartsupp chat box to match your company identity. You can do advanced customization with the product’s API.
Boost sales with auto-messages: You can set up custom rules to automatically send personalized messages to your visitors. Auto-messages can help to improve online sales (measurable in Google Analytics).
Track the effect on sales in Google Analytics: You can measure the effect of Smartsupp from customer behavior and conversion rate in Google Analytics.
Show MoreOverview of Smartsupp Features
Core Features
- Agent rating
- Android app
- Automatic messages
- Block visitor
- Chat transcripts
- Chat transfer between agents
- CMS plugins (Wordpress, Prestashop and more)
- Data security (SSL encryption)
- Desktop app
- Email notifications
- iPhone/iPad app
- Personal shortcuts
- Sound and visual notifications
- Visitor notes
- Visitor overview
- Web dashboard
- Windows Phone app
- API
- Chat conversation history
- Custom integration with 3rd party systems
- Groups of agents
- Integration with help desk or CRM
- Limited access for agents
- Office hours
- Team shortcuts
Smartsupp Position In Our Categories
Because companies have their own business needs, it is prudent they abstain from picking a one-size-fits-all, ”best” system. Regardless, it is hard to come across such a software solution even among sought-after software solutions. The reasonable step to do would be to jot down the numerous key aspects which demand analysis including essential features, packages, technical skill competence of the employees, organizational size, etc. The second step is, you should follow through the product research thoroughly. Read some of these Smartsupp analyses and scrutinize each of the solutions in your list more closely. Such detailed research can make sure you stay away from poorly fit applications and select the system that offers all the aspects your company requires.
Position of Smartsupp in our main categories:
TOP
100
Smartsupp is one of the top 100 Customer Support Software products
Every company is different, and may call for a particular type of Live Chat Software solution that will be designed for their company size, type of clients and employees and even specific industry they support. It's not wise to count on finding an ideal software that will be suitable for each company regardless of their history is. It may be a good idea to read a few Smartsupp Live Chat Software reviews first and even then you should pay attention to what the software is intended to do for your company and your employees. Do you require a simple and straightforward solution with only basic features? Will you actually make use of the complex tools required by experts and big enterprises? Are there any specific tools that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to get a trustworthy software that will match your budget.
How Much Does Smartsupp Cost?
Smartsupp Pricing Plans:
Free Trial
Free Plan
Free
Standard Plan
$10/agent/month
Pro Plan
$23.75/agent/month
What are Smartsupp pricing details?
Smartsupp Pricing Plans:
Free Trial
Free Plan
Free
Standard Plan
$10/agent/month
Pro Plan
$23.75/agent/month
Free Plan
- Unlimited number of agents
- Unlimited chat conversations
- Custom chat box design
- Automatic messages
- 14-day chat history
Standard Plan – $10/agent/month (save 20% on annual billing)
- All features of Free Plan
- Unlimited chat history
- Visitor recording
- Limited access for agents
- Google Analytics connection
- API
Pro Plan – $23.75/agent/month (save 20% on annual billing)
- All features of Standard Plan
- Statistics
- Groups of agents
- High load dashboard
User Satisfaction
Positive Social Media Mentions
7
Negative Social Media Mentions
0
We are aware that when you make a decision to get a Live Chat Software it’s crucial not only to see how professionals rank it in their reviews, but also to find out if the actual users and enterprises that bought this software are actually content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Smartsupp reviews across a wide range of social media sites. The data is then featured in an easy to digest format indicating how many users had positive and negative experience with Smartsupp. With that information available you should be ready to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Smartsupp?
Smartsupp offers an API and integrates with the following popular platforms:
- Logicbox
- Webnode
- WordPress
- Opencart
- PrestaShop
- ePages
- Magento
- Shopify
- SEOshop
- Jimdo
and more.
Smartsupp User Reviews
Smartsupp average rating:
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: I have been loving this tool so far! I’ve been using this for a few weeks now and everything has gone on smoothly. Launching it on the site was very easy to do. We have even added our own touch to the chatbox by changing its color, adding our logo, and making a few tweaks to the overall aesthetics of the window. It works really well with some of the applications we use too. I can’t tell you just how awesome this solution is. It can even let your customers rate the chat after so you can continually improve your chat support service.
CONS: Smartsupp’s mobile version works smoothly on Android. However, the notifications on IOS could use some improvement. The number of messages you need to address doesn’t show up on the badge app icon. It’s not a major issue, but I do hope that they look into this.
The least favorable review
PROS: I find Smartsupp to be an easy-to-navigate and user-friendly live chat tool. Even our customers share the same sentiments.
CONS: We have used several live chat applications over the years and Smartsupp is the one we decided to stick with. So far, there is nothing we do not like about it.
More reviews from 6 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
Best app to connect with customers!
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 03.09.2021
Company Size: 1-10 Employees
Industry: Computer Software
PROS: This chat app is really intuitive and user-friendly, both for our team and our customers. The whole team agrees that this is the best app compared to the other chat software we used before.
CONS: So far, so good!
Real-time chat with current and potential customers!
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 01.09.2021
Company Size: More than 100 Employees
Industry: Consumer Services
PROS: This is an essential tool if you want to build a relationship with your existing customers and a good impression on potential customers. It can easily be accessed by any of our team so we can immediately respond to their inquiries.
CONS: The free features are working out great but I hope they would add more space for automated phrases.
Improves customer satisfaction!
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 22.03.2021
Company Size: 1-10 Employees
Industry: N/A
PROS: Setting up the Smartsupp is a breeze! We can also easily customize the chat windows to fit our branding. The program also has free modules that users might find useful regardless of the eCommerce platform they are using.
CONS: The iOS version of this app can still be improved in terms of notifications. The banner notification disappears quickly and the option to activate the badge notifs isn't working.
This is the best among the live chat tools we have tried
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 14.01.2021
Company Size:
Industry: Computer Software
PROS: I find Smartsupp to be an easy-to-navigate and user-friendly live chat tool. Even our customers share the same sentiments.
CONS: We have used several live chat applications over the years and Smartsupp is the one we decided to stick with. So far, there is nothing we do not like about it.
Now you can provide better customer service without having to pay for anything
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 24.10.2019
Company Size:
Industry: N/A
PROS: I’ve been able to answer questions from potential clients even as I am on the go, thanks to Smartsupp’s mobile version. It has been helpful in helping drive sales as well as maintaining support to my pool of clients.
CONS: It’s a free solution, so it’s only as good as the other options. One thing I’d probably be willing to pay for, however, is for them to allow canned responses.
It’s a one-stop shop for all the tools you need in a live chat!
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 13.09.2019
Company Size:
Industry: N/A
PROS: I have been loving this tool so far! I’ve been using this for a few weeks now and everything has gone on smoothly. Launching it on the site was very easy to do. We have even added our own touch to the chatbox by changing its color, adding our logo, and making a few tweaks to the overall aesthetics of the window. It works really well with some of the applications we use too. I can’t tell you just how awesome this solution is. It can even let your customers rate the chat after so you can continually improve your chat support service.
CONS: Smartsupp’s mobile version works smoothly on Android. However, the notifications on IOS could use some improvement. The number of messages you need to address doesn’t show up on the badge app icon. It’s not a major issue, but I do hope that they look into this.
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Smartsupp user reviews
Best app to connect with customers!
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 03.09.2021
Company Size: 1-10 Employees
Industry: Computer Software
Real-time chat with current and potential customers!
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 01.09.2021
Company Size: More than 100 Employees
Industry: Consumer Services
Improves customer satisfaction!
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 22.03.2021
Company Size: 1-10 Employees
Industry: N/A
This is the best among the live chat tools we have tried
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Published on: 14.01.2021
Company Size:
Industry: Computer Software
Now you can provide better customer service without having to pay for anything
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 24.10.2019
Company Size:
Industry: N/A
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