Spechy Review
What is Spechy?
Spechy is an omnichannel call center solution for end-to-end call center processes management. It aims to help call center agencies increase the quality of their operations by providing a complete set of advanced tools such as IVR, quality management, scripter, reporting and analytics, predictive dialer, sound recorder, auto search, and others.
One of the platform’s notable features is the wallboard that allows you to manage all the call center processes from a single view which you can also project to other screens like operating televisions. With this, you can follow the daily performance of your agents in real-time and through the reports.
Spechy also offers an easy and flexible automatic call system that allows you to reach customers faster which in turn, will help with your agents’ performance. Moreover, the software gathers all the communication channels and funnels them together to create a unique customer experience for your call center clients.
Show MoreOverview of Spechy Benefits
Call Center Wallboard
Spechy features an advanced wallboard tool that facilitates easy observation of the entire call center operations while also providing the option to share the screen with external monitors. Within it, you can view the status of the representatives, operations data, and agents’ performance in real-time.
Omnichannel Platform
The platform helps you singularize your customers, manage different communication outlets, and report on various media thanks to its support for multiple communication channels including Instagram, Facebook, Twitter, email, video calls, and phones. Thanks to this omnichannel approach, it’s easier to receive, answer, and manage calls from your customers on different ends as well as view the complete communication history of clients from a single platform. Spechy also deduplicates your customers from different channels to prevent any redundancy issues.
IVR System
The IVR tool lets you send voice greetings to incoming callers and quickly direct them to the right agent. With this, your customers will find it a lot easier to make short transactions like balance and debt inquiries just by dialing.
Reports and Analysis Tools
Spechy is equipped with reporting and analytics tools that let you track all aspects of your communications which is critical in optimizing workforce operations and making better business decisions. The software provides pre-designed reports like operation reports, communication channel reports, call reports, customer representative performance reports, etc. for easier viewing of data.
Show MoreOverview of Spechy Features
- IVR
- Wallboard
- Sound Recording
- Auto-Search
- Omnichannel
- Scripter
- Notification Management
- Reporting Analysis
Awards & Quality Certificates
Spechy Position In Our Categories
Bearing in mind companies have specific business demands, it is only wise that they steer clear of getting a one-size-fits-all, ”best” business application. However, it is almost impossible to try to chance on such an app even among sought-after software systems. The reasonable thing to undertake would be to spell out the various main factors which call for a careful thought like important features, pricing, skill ability of the users, business size, etc. Next, you should do the product research to a full extent. Go over some Spechy review articles and scrutinize the other software programs in your list in detail. Such all-encompassing product investigation ensures you avoid ill-fitting software solutions and choose the one which has all the benefits your business requires in sustaining growth.
Position of Spechy in our main categories:
It is important to keep in mind that almost no app in the Call Center Software category is going to be an ideal solution that can meet all the requirements of all company types, sizes and industries. It may be a good idea to read a few Spechy Call Center Software reviews first as some solutions might excel exclusively in a very small group of applications or be prepared with a really specific industry in mind. Others may function with a goal of being easy and intuitive and as a result lack complex elements welcomed by more experienced users. You can also come across software that support a broad group of customers and provide a complex feature toolbox, but that frequently comes at a more significant cost of such a solution. Make sure you're aware of your needs so that you purchase a service that has specifically the elements you look for.
How Much Does Spechy Cost?
Spechy Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Spechy pricing details?
Spechy Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Spechy offers custom enterprise pricing. Get in touch with the vendor for a tailored quote.
User Satisfaction
Positive Social Media Mentions
17
Negative Social Media Mentions
0
We know that when you choose to buy a Call Center Software it’s vital not only to find out how professionals rank it in their reviews, but also to discover whether the actual clients and businesses that bought these solutions are indeed satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Spechy reviews across a broad range of social media sites. The data is then featured in an easy to digest way indicating how many people had positive and negative experience with Spechy. With that information at hand you should be ready to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Turkish
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Spechy?
No information available.
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