Spechy Review
What is Spechy?
Spechy is an omnichannel call center solution for end-to-end call center processes management. It aims to help call center agencies increase the quality of their operations by providing a complete set of advanced tools such as IVR, quality management, scripter, reporting and analytics, predictive dialer, sound recorder, auto search, and others.
One of the platform’s notable features is the wallboard that allows you to manage all the call center processes from a single view which you can also project to other screens like operating televisions. With this, you can follow the daily performance of your agents in real-time and through the reports.
Spechy also offers an easy and flexible automatic call system that allows you to reach customers faster which in turn, will help with your agents’ performance. Moreover, the software gathers all the communication channels and funnels them together to create a unique customer experience for your call center clients.
Show MoreOverview of Spechy Benefits
Call Center Wallboard
Spechy features an advanced wallboard tool that facilitates easy observation of the entire call center operations while also providing the option to share the screen with external monitors. Within it, you can view the status of the representatives, operations data, and agents’ performance in real-time.
Omnichannel Platform
The platform helps you singularize your customers, manage different communication outlets, and report on various media thanks to its support for multiple communication channels including Instagram, Facebook, Twitter, email, video calls, and phones. Thanks to this omnichannel approach, it’s easier to receive, answer, and manage calls from your customers on different ends as well as view the complete communication history of clients from a single platform. Spechy also deduplicates your customers from different channels to prevent any redundancy issues.
IVR System
The IVR tool lets you send voice greetings to incoming callers and quickly direct them to the right agent. With this, your customers will find it a lot easier to make short transactions like balance and debt inquiries just by dialing.
Reports and Analysis Tools
Spechy is equipped with reporting and analytics tools that let you track all aspects of your communications which is critical in optimizing workforce operations and making better business decisions. The software provides pre-designed reports like operation reports, communication channel reports, call reports, customer representative performance reports, etc. for easier viewing of data.
Show MoreOverview of Spechy Features
- IVR
- Wallboard
- Sound Recording
- Auto-Search
- Omnichannel
- Scripter
- Notification Management
- Reporting Analysis
Awards & Quality Certificates
Spechy Position In Our Categories
Knowing that companies have specific business-related wants, it is reasonable they steer clear of selecting a one-size-fits-all, ”best” business application. Regardless, it would be difficult to try to stumble on such application even among popular software solutions. The reasonable step to undertake should be to jot down the several vital aspects that call for a inspection like major features, price terms, skill ability of the employees, company size, etc. Next, you must follow through the product research exhaustively. Go over some Spechy review articles and explore the other solutions in your list more closely. Such all-encompassing research ensure you take out mismatched apps and select the one which delivers all the aspects your company requires.
Position of Spechy in our main categories:
Since each company has unique business wants, it is prudent for them to refrain from looking for a one-size-fits-all faultless software solution. Needless to say, it would be futile to try to find such a platform even among popular software solutions. The smart thing to do would be to catalog the various vital aspects that require consideration such as key features, finances, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some Spechy Call Center Software reviews and check out each of the other apps in your shortlist in detail. Such in-depth research can make certain you reject ill-fitting systems and choose the solution that offers all the aspects you require for business success.
How Much Does Spechy Cost?
Spechy Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Spechy pricing details?
Spechy Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Spechy offers custom enterprise pricing. Get in touch with the vendor for a tailored quote.
User Satisfaction
Positive Social Media Mentions
17
Negative Social Media Mentions
0
We realize that when you decide to get a Call Center Software it’s vital not only to see how professionals evaluate it in their reviews, but also to check whether the real users and companies that bought this software are indeed happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Spechy reviews across a vast range of social media sites. The data is then presented in an easy to understand form showing how many people had positive and negative experience with Spechy. With that information available you should be prepared to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Turkish
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Spechy?
No information available.
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