Spechy Review
What is Spechy?
Spechy is an omnichannel call center solution for end-to-end call center processes management. It aims to help call center agencies increase the quality of their operations by providing a complete set of advanced tools such as IVR, quality management, scripter, reporting and analytics, predictive dialer, sound recorder, auto search, and others.
One of the platform’s notable features is the wallboard that allows you to manage all the call center processes from a single view which you can also project to other screens like operating televisions. With this, you can follow the daily performance of your agents in real-time and through the reports.
Spechy also offers an easy and flexible automatic call system that allows you to reach customers faster which in turn, will help with your agents’ performance. Moreover, the software gathers all the communication channels and funnels them together to create a unique customer experience for your call center clients.
Show MoreOverview of Spechy Benefits
Call Center Wallboard
Spechy features an advanced wallboard tool that facilitates easy observation of the entire call center operations while also providing the option to share the screen with external monitors. Within it, you can view the status of the representatives, operations data, and agents’ performance in real-time.
Omnichannel Platform
The platform helps you singularize your customers, manage different communication outlets, and report on various media thanks to its support for multiple communication channels including Instagram, Facebook, Twitter, email, video calls, and phones. Thanks to this omnichannel approach, it’s easier to receive, answer, and manage calls from your customers on different ends as well as view the complete communication history of clients from a single platform. Spechy also deduplicates your customers from different channels to prevent any redundancy issues.
IVR System
The IVR tool lets you send voice greetings to incoming callers and quickly direct them to the right agent. With this, your customers will find it a lot easier to make short transactions like balance and debt inquiries just by dialing.
Reports and Analysis Tools
Spechy is equipped with reporting and analytics tools that let you track all aspects of your communications which is critical in optimizing workforce operations and making better business decisions. The software provides pre-designed reports like operation reports, communication channel reports, call reports, customer representative performance reports, etc. for easier viewing of data.
Show MoreOverview of Spechy Features
- IVR
- Wallboard
- Sound Recording
- Auto-Search
- Omnichannel
- Scripter
- Notification Management
- Reporting Analysis
Awards & Quality Certificates
Spechy Position In Our Categories
Knowing that companies have distinct business wants, it is rational they steer clear of seeking an all-in-one, ideal business application. Nevertheless, it is nearly futile to discover such application even among popular software products. The logical step to do would be to write down the varied major functions that merit consideration including critical features, price terms, skill capability of staff, company size, etc. Next, you must perform your research through and through. Go over these Spechy evaluations and look into the other applications in your list in detail. Such well-rounded product research guarantees you stay away from unfit software products and choose the system that delivers all the aspects your company requires.
Position of Spechy in our main categories:
Companies have different needs and requirements and no software solution can be perfect in such a situation. It is pointless to try to find a perfect out-of-the-box software app that fulfills all your business requirements. The intelligent thing to do would be to modify the application for your specific wants, worker skill levels, budget, and other factors. For these reasons, do not rush and invest in well-publicized leading solutions. Though these may be widely used, they may not be the ideal fit for your unique wants. Do your homework, investigate each short-listed platform in detail, read a few Spechy Call Center Software reviews, contact the seller for clarifications, and finally select the product that presents what you want.
How Much Does Spechy Cost?
Spechy Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Spechy pricing details?
Spechy Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Spechy offers custom enterprise pricing. Get in touch with the vendor for a tailored quote.
User Satisfaction
Positive Social Media Mentions
17
Negative Social Media Mentions
0
We know that when you decide to get a Call Center Software it’s crucial not only to learn how experts rank it in their reviews, but also to check whether the real users and businesses that purchased this software are actually content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Spechy reviews across a vast range of social media sites. The data is then presented in an easy to digest form revealing how many people had positive and negative experience with Spechy. With that information at your disposal you will be ready to make an informed business choice that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Turkish
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Spechy?
No information available.
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