Spechy Review
What is Spechy?
Spechy is an omnichannel call center solution for end-to-end call center processes management. It aims to help call center agencies increase the quality of their operations by providing a complete set of advanced tools such as IVR, quality management, scripter, reporting and analytics, predictive dialer, sound recorder, auto search, and others.
One of the platform’s notable features is the wallboard that allows you to manage all the call center processes from a single view which you can also project to other screens like operating televisions. With this, you can follow the daily performance of your agents in real-time and through the reports.
Spechy also offers an easy and flexible automatic call system that allows you to reach customers faster which in turn, will help with your agents’ performance. Moreover, the software gathers all the communication channels and funnels them together to create a unique customer experience for your call center clients.
Show MoreOverview of Spechy Benefits
Call Center Wallboard
Spechy features an advanced wallboard tool that facilitates easy observation of the entire call center operations while also providing the option to share the screen with external monitors. Within it, you can view the status of the representatives, operations data, and agents’ performance in real-time.
Omnichannel Platform
The platform helps you singularize your customers, manage different communication outlets, and report on various media thanks to its support for multiple communication channels including Instagram, Facebook, Twitter, email, video calls, and phones. Thanks to this omnichannel approach, it’s easier to receive, answer, and manage calls from your customers on different ends as well as view the complete communication history of clients from a single platform. Spechy also deduplicates your customers from different channels to prevent any redundancy issues.
IVR System
The IVR tool lets you send voice greetings to incoming callers and quickly direct them to the right agent. With this, your customers will find it a lot easier to make short transactions like balance and debt inquiries just by dialing.
Reports and Analysis Tools
Spechy is equipped with reporting and analytics tools that let you track all aspects of your communications which is critical in optimizing workforce operations and making better business decisions. The software provides pre-designed reports like operation reports, communication channel reports, call reports, customer representative performance reports, etc. for easier viewing of data.
Show MoreOverview of Spechy Features
- IVR
- Wallboard
- Sound Recording
- Auto-Search
- Omnichannel
- Scripter
- Notification Management
- Reporting Analysis
Awards & Quality Certificates
Spechy Position In Our Categories
Knowing that businesses have unique business wants, it is practical that they steer clear of getting an all-in-one, “perfect” software solution. Regardless, it is futile to try to pinpoint such an app even among popular software systems. The correct thing to do should be to tabulate the several significant functions that necessitate investigation including major features, budget, skill capability of staff, organizational size, etc. The second step is, you must do your product research thoroughly. Read some of these Spechy evaluations and check out the other software products in your shortlist in detail. Such detailed research makes sure you steer clear of mismatched applications and select the system which provides all the function your company requires.
Position of Spechy in our main categories:
Each business has its own characteristics, and may call for a particular type of Call Center Software solution that will be fit for their company size, type of clients and employees and even specific niche they deal with. It's not wise to count on locating an ideal software that will be suitable for each company no matter what their background is. It may be a good idea to read a few Spechy Call Center Software reviews first and even then you should remember what the solution is supposed to do for your business and your staff. Do you require an easy and straightforward solution with only elementary features? Will you really use the advanced functionalities required by pros and large enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to get a reliable app that will fit your budget.
How Much Does Spechy Cost?
Spechy Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Spechy pricing details?
Spechy Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Spechy offers custom enterprise pricing. Get in touch with the vendor for a tailored quote.
User Satisfaction
Positive Social Media Mentions
17
Negative Social Media Mentions
0
We are aware that when you decide to buy a Call Center Software it’s important not only to find out how experts evaluate it in their reviews, but also to check whether the real users and businesses that purchased this software are indeed content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Spechy reviews across a vast range of social media sites. The information is then featured in a simple to digest form showing how many customers had positive and negative experience with Spechy. With that information available you will be ready to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Turkish
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Spechy?
No information available.
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