SugarCRM Review

PROS: It is a great CRM. I can customize it according to the needs of my business. Because of Sugar CRM, my company was able to take it to the next level. All its features and reports are very helpful in the success of my business. I simply love it.

CONS: You have to have a little knowledge of coding to customize it. I also can't auto-log for upcoming and incoming calls. It also can be a bit pricey and the training is not as comprehensive as we would've liked.

PROS: Sugar CRM helps us monitor leads and customize everything. This makes it easier for us to meet the needs of our system.

CONS: It can be a bit hard to learn how to use it, but once you get the hang of it, it becomes easier.

PROS: It helped my company identify the Key's sale metric status and the areas that cause low performance. Patterns of data from previous work are also identified so it gives you a much more comprehensive output. This way we can quickly develop a plan of action that'll work well for our business. We've been using this application for years now and it has only proven to be very useful.

CONS: I've used this for a long time and I can honestly say that I've never found any fault to it. I am very pleased with every feature and function of Sugar CRM.

PROS: It is customizable and convenient. I can say that there's nothing this application can't do.

CONS: It offers very limited functions when you're not on premium. It is also pricey to avail of the premium plan. The upgraded safe code is also not saved.

PROS: It is very flexible and user-friendly. It also has a response time of up to 99.99%, making it a very satisfying tool for my business.

CONS: The upgraded UI is not as appealing as the old one. They could improve on the current UI.

PROS: We ended up choosing Sugar due to its flexibility. There's one thing to take note. It's never that out-of-the-box solution like that of mkt share. But it does a solid job all around.

CONS: It take a bit of time for specific problems to solved. Keep in mind that there's not a lot of folks out that request the same solutions for a single issue.

PROS: The customizations of SugarCRM is the biggest asset for our business. With this, we're capable of making modifications when it comes to tackling sales. There wouldn't be any restrictions for our CRM system to keep up. In the same manner, reporting levels within Sugar offers us the ability in seeing our sales funnel from a wide range of angles.

CONS: It's missing a direct link with Outlook. This led to our sales team to mightily struggle. The plugin may appear to be great in theory. Although we've yet to roll it out in a hassle-free manner in justifying our uses with it.

PROS: SugarCRM can be highly customized. It has the option for self-hosting. You don't see such option in other platforms. We get to sync information from our ERP and other software via SQL database access.

CONS: Solid support. Certain improvements take a long while to roll out. For instance, there have been structural problems in terms of authentication which pushes a user to be logged out. This happens when the user happens to be using the desktop and mobile versions at the same time.

PROS: I like several things with SugarCRM. First off, it's internet-based. Customizing fields is simple in capturing data. UI is highly intuitive. SugarCRM's customizations makes it all the more flexible.

CONS: Nothing much to hate. But there are some things to consider. For instance, not all of the modules are uniformly set. Some of them are still from the older version.

PROS: I like how the CRM platform works. It's been useful for day-to-day operations. My team is utilizing it regularly. It enables us to work together with our office partners in real-time.

CONS: Its pre-installed e-mail features comes with a ton of flaws. It's hard to explore those who are used to e-mail platforms that are completely functional. There's no option for modifying HTML content. The e-mail module badly needs updating just so it can be in the same level as that other e-mail platforms.

PROS: Sugar is highly intuitive. This makes it really simple to learn and utilize. Once you have an idea on its basics regarding navigation and record layouts in any module, such basics can be applicable for other data modules. A majority of changes/improvements to the system can be accomplished via a point-and-click UI.

CONS: It would be nice to include a third column within the main record layouts. This gives an edge when it comes to taking up on screen space.

PROS: SugarCRM is basically a CRM serving a basic purpose. It can be honed to suit the needs of my organization. It's never constrained. It offers each client complete control.

CONS: It's still making the plugin options on the marketplace. Although it's not extensive as that of its market competitors. It's lacking builds that are vertically-focused. That means clients will have to find out what it is they really need from the CRM.

PROS: The great thing with SugarCRM is how extensive it can be in customizing its functionality. At the same time, it's a tool offering a number of plug-and-play functionality. It's also simple to utilize out-of-the-box. SugarCRM's modular setup makes things simpler for users in learning how to do things with the tool.

CONS: The tool still has some parts that belong to an older codebase. The coldbase itself could use some major re-designing and upgrades. The e-mail client doesn't really function well with more than 50 users as well as e-mail accounts related to the user. I still face headaches whenever I open and configure the account.

PROS: I like being able to make more than one tab. I like how you can bring in info from Outlook Meetings. It gives you the ability in to ouput straight into other Office apps. UI is crispy clean.

CONS: There's not a lot to favor with this software. The only downside with it has to do with making and ealing wiht more than one Notebook. Each contains their own security requirements. They can be tricky to deal with in the initial going.

PROS: Lead management system has been great! It's able to import e-mail having inbound e-mail accounts configured. Love its reporting and charts functionality. Great management of teams and roles.

CONS: Some stuff that I dislike. Terrible campaign management system. E-mail management system isn't that great. There's a tool missing for creating a package for certain customizations.

PROS: It's highly flexible. It can also be customized in a number of ways. There's very little that it can't do. It has the ability to self-host. You don't see that in a majority of other CRM systems.

CONS: We're relying on certain third party add-ons when it comes to extend SugarCRM's features. For the most part, lags are experienced between the latest SugarCRM release and update availability in ensuring add-ons compatibility. At times, they won't. It'd be nice if there was an approach in permanently deleting both custom field and records within the UI.