Sugester Review

Centralize Communications

Sugester has a feature that consolidates all communications in a single inbox. Whether customers are reaching out to users through phone calls, emails, chats, or tickets, all interactions and messages are accessible from a central place. Because of this, team members won’t miss any important messages coming from customers. They can even pinpoint easily which specific interactions they need to prioritize.

Database of Information and Contents

Sugester allows users to build a database of information and contents. Details and contents about the products they are offering can be stored in this database, and they can make them all available to their customers online. Team members can also save the responses they previously delivered to customers in the database.

CRM Features

Customer profiling can be easily done using Sugester because CRM features are included in the software. The software organizes and consolidates all information about their customers in a central area. This makes it easy for them to track how customers are interacting with them regardless of the channels of communications they are using.

Quickly Delegate Tasks

Teams that are offering assistance to customers can perform well if they are being supervised and managed in an orderly manner. This is the reason why Sugester provides built-in task management capabilities. One of these capabilities is the ability to quickly delegate tasks to specific team members as well as make task reassignments in case the original team members to whom those tasks are assigned won’t be able to perform as expected.

Prioritize Tasks

As part of its task management capabilities, Sugester permits users to prioritize tasks. Here, they will be able to assign color codes to tasks based on how urgent or important they are. They can prepare their own to-do lists and change the arrangement of tasks provided in these lists in such a way that those important ones appear at the top.

Monitor Tasks

Sugester, moreover, is equipped with a board where users can view the schedules of the tasks they have assigned to their team members. This makes it simple for them to monitor which tasks were already completed and which ones are still pending. This way, they will be able to ensure that team members are aware of the deadlines they need to meet and able to accomplish their assigned tasks on time.

Integrate Live Chat into Your Own Website

With Sugester, users no longer have to push their customers into time-consuming communications. It has a live chat functionality on their own website. As a result, customer support or ticket management team members will be able to respond to inquiries raised by prospects or customers on the spot. This feature is, likewise, convenient for team members themselves, as it gives them a way to perform other tasks while they are engaging in chat conversations.

Website Forum and Online Community

Sugester allows users to incorporate feedback functionality into their own website through code embed. With this functionality, customers can add comments and feedback related to the company’s products or services. Users, furthermore, is given the freedom to do anything they want with the feedback left by customers, such as adding them to their own knowledge base or deleting them in case they are unfriendly, harsh, or inappropriate.