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vtenext Review

vtenext
Our score: 8.0 User satisfaction: 100%

What is vtenext?

vtenext is an open-source customer relationship management system that combines the usual tools and functionalities found in a CRM software with those of a BPM software. It enhances how businesses, along with their departments or teams, engage with prospects and customers. vtenext allows you to efficiently collect all important information about your prospects and customers and organize them in one place. You can analyze these pieces of information to come up with strategic and targeted marketing, sales, and customer service strategies. This CRM system also provides you with statistics and reports that help you gain insights into the performance and outcomes of such activities.

As a hybrid CRM system, vtenext is built with a BPM engine that enables you to design and implement transparent, automated, and repeatable business processes. Thus, you can instantly execute processes related to marketing, sales, and customer service with the right objectives, logic, and resources. vtenext, moreover, offers a mobile app where your employees can easily access information, communicate with each other, and perform operations and tasks associated with prospects and customers.

Overview of vtenext Benefits

CRM Capabilities

vtenext comes with CRM capabilities that give you an organized and efficient way to collect, store and manage information about your potential and existing customers. The CRM system consolidates all essential prospect and customer information in one place. You can access and analyze whatever information you need, draw valuable insights from it, and formulate activities aimed at improving relationships with prospects and customers. 

For instance, vtenext enables you to create and add web forms to your website. Through these web forms, you can instantly collect information about site visitors who may be interested in your products or services. You can profile, qualify, and segment these site visitors based on the information they entered into your web forms. This helps you create and launch marketing campaigns that target the right prospects with the right content. 

vtenext is also equipped with modules designed to improve sales activities. These modules let you assign lists of prospects and customers to the individual members of your sales team and schedule and track sales activities, such as negotiation, on-boarding, and retention. Reporting tools are built within the CRM system as well. You’ll be able to access reports, graphs, and statistics that aid you in evaluating the performance and results of marketing and sales activities. You can find out how prospects are responding to your email campaigns and which customers are boosting sales. 

Business Process Management

vtenext is a hybrid CRM system. Aside from providing you with tools and functionalities usually present in a typical CRM software, it also integrates the capabilities of a BPM software into its system. As a result, you’ll be able to create and implement business processes that can be automatically executed even without human intervention, encompassing marketing, sales, and customer service or support processes. This way, you can improve productivity and accuracy, minimize costs, and shorten lead and response times while ensuring that your customers are always satisfied.

The CRM system has a BPM module that permits you to easily and comprehensively design process workflows. Here, you can indicate the objectives that need to be achieved with the processes, the tasks required to complete each process, the logic and rules that define when and how these tasks should be executed, and all the people, technologies, and applications involved in the processes.

Service Process Automation

vtenext’s BPM capabilities can automate and optimize your customer service processes. For instance, you can integrate the IoT-enabled machines and equipment being used by your customers with vtenext. You’ll be able to design process workflows for the maintenance and repair of these machines and equipment, including the ability to set up risk and performance indicators. 

The CRM system collects real-time event data about the machines and equipment and analyzes the data to determine whether the events are critical or not. Then, it automatically initiates the execution of the appropriate maintenance and repair processes you created within the CRM system to address those events. vtenext works with your IoT systems before the processes are started, sending alerts and all the relevant customer information to the IoT systems. 

Open-Source CRM System

vtenext is built based on open-source software architecture. Thus, you can configure, optimize, and extend its modules and functionalities in any way you want without seeking assistance from IT teams and professionals. For example, you can create your custom modules if you want to set up and map business processes that are not included in the core modules of the CRM system. 

Overview of vtenext Features

  • Customer Information Management
  • Marketing Tools
  • Sales Activities
  • Customer Service Module
  • Business Process Management
  • Web Forms
  • Open-Source CRM System
  • Software Development Kit
  • Modules Creation
  • Profiling System
  • Web Services
  • Data Import
  • CRM Mobile App

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

vtenext Position In Our Categories

Since businesses have particular business-related needs, it is only logical that they avoid seeking a one-size-fits-all, ”best” system. Just the same, it would be difficult to discover such application even among sought-after software solutions. The clever step to undertake would be to write down the varied chief factors that merit analysis such as key features, price plans, technical skill ability of staff members, business size, etc. Then, you should double down on your research systematically. Browse over some of these vtenext review articles and scrutinize each of the software systems in your shortlist more closely. Such well-rounded research ensure you avoid mismatched applications and subscribe to the one which has all the benefits your business requires.

Position of vtenext in our main categories:

TOP 200

vtenext is one of the top 200 Business Process Management Software products

TOP 500

vtenext is one of the 500 CRM Software products

If you are considering vtenext it could also be beneficial to check out other subcategories of CRM Software collected in our database of B2B software reviews.

Companies have different wants and requirements and no software platform can be just right in such a situation. It is useless to try to find an ideal off-the-shelf software product that meets all your business wants. The wise thing to do would be to adapt the system for your unique requirements, staff member skill levels, budget, and other aspects. For these reasons, do not rush and invest in well-publicized popular solutions. Though these may be widely used, they may not be the best fit for your specific wants. Do your research, check out each short-listed system in detail, read a few vtenext CRM Software reviews, contact the vendor for clarifications, and finally choose the app that offers what you need.

How Much Does vtenext Cost?

vtenext Pricing Plans:

Free Trial

Cloud Version

Contact vendor

On-Premise Version

Contact vendor

Hybrid Version

Contact vendor

Community Version

Free

vtenext’s offer several SME and enterprise pricing plans for you to choose from. It is available in different versions: cloud, on-premise, hybrid, and community version.

Both the cloud and on-premise versions of the CRM system are paid based on the number of users in your organization. The cloud version is available through monthly licensing, while you can use the on-premise version via annual licensing.

Also, vtenext has a community version the allows you to develop, customize, and extend the CRM system for free without paying for any licensing costs.

Contact the vendor for detailed pricing information.

User Satisfaction

Positive Social Media Mentions 21
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and vtenext reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with vtenext. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are vtenext pricing details?

vtenext Pricing Plans:

Free Trial

Cloud Version

Contact vendor

On-Premise Version

Contact vendor

Hybrid Version

Contact vendor

Community Version

Free

vtenext’s offer several SME and enterprise pricing plans for you to choose from. It is available in different versions: cloud, on-premise, hybrid, and community version.

Both the cloud and on-premise versions of the CRM system are paid based on the number of users in your organization. The cloud version is available through monthly licensing, while you can use the on-premise version via annual licensing.

Also, vtenext has a community version the allows you to develop, customize, and extend the CRM system for free without paying for any licensing costs.

Contact the vendor for detailed pricing information.

What integrations are available for vtenext?

vtenext integrates with:

  • Salesforce
  • SAP R/3
  • Oracle Business Intelligence
  • Zimbra
  • Microsoft Outlook
  • Microsoft Exchange
  • Gmail
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Reviewed By Nestor Gilbert
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