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SupportBee Review

SupportBee
Our score: 7.5 User satisfaction: 94%

What is SupportBee?

SupportBee is an easy way to manage customer support emails. It is an email support software solution that can help companies manage their support emails effectively and efficiently.

SupportBee is easy to use. It is very similar to Gmail so almost everyone would not have a hard time understanding its features. There is almost no setup needed.  In addition, SupportBee is also an amazing API and app platform. It effectively works with native apps and more.

No per agent fees makes it a great software for collaborative teams.

SupportBee  is a solid customer support and help desk ticketing software solution. It helps multiple teams to discuss and collaborate on providing customers with efficient support. The app also enables your support reps to manage cases collectively.

Overview of SupportBee Benefits

SupportBee mimics your work email with the capacity to collect and correlate your company’s support emails in one single system. You can thus collect emails from various addresses and contact forms. In addition, the tool’s screen auto-refreshes, letting new emails coming into your associated accounts appear almost as quickly and instantly in SupportBee.

SupportBee offers team collaboration in your company, giving you the ability to leave private comments in support email threads, tag specific colleagues and receive email notification comments.

You can use the tool’s filters to quickly automate the task of routing customer emails to specific company agents, departments, or teams and use labels such as important or urgent to specify priority levels.

SupportBee also provides overview reports on your ticket statuses as well as other KPIs. You can further drill down reports for more comprehensive information or use the reports API so you can define your own reports.

It integrates with a good number of apps for project management, bug tracking, and more. Integrations include PipeDrive, Capsule CRM, CRM, GitHub, HipChat, Trello, Pivotal Tracker, Zoho CRM, Jira, Insightly, Asana, and many more.

Overview of SupportBee Features

  • Ticket statuses
  • Ticket labels for categorization
  • Real-time auto-refresh
  • Forwarding and CC for tickets
  • Agent signatures
  • Embeddable contact forms
  • Customer interaction history
  • Unlimited logins
  • Action audit trail
  • Filters for automation
  • Third party app integration
  • Multiple email address support
  • Ticket creation on behalf of customers
  • No per agent fees
  • Comments for private discussions
  • Quick overview with labels
  • Custom and pre-made KPI reports
  • Team collaboration
  • Ticket filters
  • Email snippets
  • HTML email rendering
  • Gmail compatible keyboard shortcuts
  • Lightning fast email importing
  • Friendly help desk
  • Retain the personal touch of email
  • Built for participation and collaboration
  • Reliable and secure
  • Easy data export
  • World class infrastructure

SupportBee Position In Our Categories

Knowing that businesses have unique business-related wants, it is only sensible that they steer clear of choosing a one-size-fits-all, ”best” solution. Nonetheless, it would be futile to try to chance on such application even among popular software systems.
The sensible thing to do should be to narrow down the different essential aspects which entail investigation like key features, pricing, technical skill aptitude of staff, business size, etc. Thereafter, you should perform your research fully. Read some of these SupportBee evaluations and scrutinize each of the software programs in your shortlist in detail. Such well-rounded research ensure you weed out poorly fit applications and select the one that includes all the benefits you require business requires in sustaining growth.

Position of SupportBee in our main categories:

TOP 100

SupportBee is one of the top 100 Help Desk Software products

If you are interested in SupportBee it could also be sensible to examine other subcategories of Help Desk Software collected in our database of B2B software reviews.

Since each company has unique business needs, it is sensible for them to refrain from looking for a one-size-fits-all ideal software solution. Needless to say, it would be futile to try to find such a system even among popular software solutions. The intelligent thing to do would be to list the various important aspects that need consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some SupportBee Help Desk Software reviews and check out each of the other solutions in your shortlist in detail. Such comprehensive homework can make certain you discard ill-fitting platforms and select the app that presents all the aspects you require for business success.

How Much Does SupportBee Cost?

SupportBee Pricing Plans:

Free Trial

Startup

$29/month

Small

$69/month

Medium

$149/month

Large

$249/month

The tool offers a free 14 Day Trial. Plans start at $29 per month.

Startup: $29/month

  • 500 tickets per month
  • 1 email address
  • 1 group

Small: $69/month

  • 2000 tickets per month
  • 3 email addresses
  • 3 groups

Medium: $149/month

  • 5000 tickets per month
  • 10 email addresses
  • 10 groups

Large: $249/month

  • 10000 tickets per month
  • 20 email addresses
  • 20 groups

User Satisfaction

Positive Social Media Mentions 19
Negative Social Media Mentions 1

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SupportBee reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SupportBee. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular SupportBee Alternatives

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What are SupportBee pricing details?

SupportBee Pricing Plans:

Free Trial

Startup

$29/month

Small

$69/month

Medium

$149/month

Large

$249/month

The tool offers a free 14 Day Trial. Plans start at $29 per month.

Startup: $29/month

  • 500 tickets per month
  • 1 email address
  • 1 group

Small: $69/month

  • 2000 tickets per month
  • 3 email addresses
  • 3 groups

Medium: $149/month

  • 5000 tickets per month
  • 10 email addresses
  • 10 groups

Large: $249/month

  • 10000 tickets per month
  • 20 email addresses
  • 20 groups

What integrations are available for SupportBee?

  • Insightly
  • Highrise
  • Vibe
  • Batchbook
  • ZohoCRM
  • Capsule CRM
  • Pipedrive
  • Pivotal Tracker
  • Bugify
  • JIRA
  • Github Issues
  • Trello
  • Basecamp
  • Show Ticket Number
  • Audit Trail
  • Mark As Answered
  • Assign After Reply
  • Archive After Reply
  • Create Snippet
  • Email After Archive
  • Bulk SMS
  • Campfire
  • Jaconda
  • Flowdock
  • Sently
  • PushOver
  • Slack
  • HipChat
  • Bigcommerce
  • Magento
  • Compose
  • Evernote
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Reviewed By Nestor Gilbert
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