Price

$29

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SupportBee REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 94%
OUR SCORE 7.5

What is SupportBee?

SupportBee is an easy way to manage customer support emails. It is an email support software solution that can help companies manage their support emails effectively and efficiently.

SupportBee is easy to use. It is very similar to Gmail so almost everyone would not have a hard time understanding its features. There is almost no setup needed.  In addition, SupportBee is also an amazing API and app platform. It effectively works with native apps and more.

No per agent fees makes it a great software for collaborative teams.

SupportBee  is a solid customer support and help desk ticketing software solution. It helps multiple teams to discuss and collaborate on providing customers with efficient support. The app also enables your support reps to manage cases collectively.

Overview of SupportBee Benefits

SupportBee mimics your work email with the capacity to collect and correlate your company’s support emails in one single system. You can thus collect emails from various addresses and contact forms. In addition, the tool’s screen auto-refreshes, letting new emails coming into your associated accounts appear almost as quickly and instantly in SupportBee.

SupportBee offers team collaboration in your company, giving you the ability to leave private comments in support email threads, tag specific colleagues and receive email notification comments.

You can use the tool’s filters to quickly automate the task of routing customer emails to specific company agents, departments, or teams and use labels such as important or urgent to specify priority levels.

SupportBee also provides overview reports on your ticket statuses as well as other KPIs. You can further drill down reports for more comprehensive information or use the reports API so you can define your own reports.

It integrates with a good number of apps for project management, bug tracking, and more. Integrations include PipeDrive, Capsule CRM, CRM, GitHub, HipChat, Trello, Pivotal Tracker, Zoho CRM, Jira, Insightly, Asana, and many more.

Overview of SupportBee Features

  • Ticket statuses
  • Ticket labels for categorization
  • Real-time auto-refresh
  • Forwarding and CC for tickets
  • Agent signatures
  • Embeddable contact forms
  • Customer interaction history
  • Unlimited logins
  • Action audit trail
  • Filters for automation
  • Third party app integration
  • Multiple email address support
  • Ticket creation on behalf of customers
  • No per agent fees
  • Comments for private discussions
  • Quick overview with labels
  • Custom and pre-made KPI reports
  • Team collaboration
  • Ticket filters
  • Email snippets
  • HTML email rendering
  • Gmail compatible keyboard shortcuts
  • Lightning fast email importing
  • Friendly help desk
  • Retain the personal touch of email
  • Built for participation and collaboration
  • Reliable and secure
  • Easy data export
  • World class infrastructure

SupportBee Position In Our Categories

Position of SupportBee in our main categories:

100

SupportBee is one of the top 100 Help Desk Software products

100

SupportBee is one of the top 100
Help Desk Software products


If you are considering SupportBee it might also be beneficial to check out other subcategories of Best Help Desk Software gathered in our base of SaaS software reviews.Industry-Specific Help Desk Software, Service Desk Software

Organizations have diverse wants and requirements and no software application can be just right in such a condition. It is useless to try to find a perfect out-of-the-box software system that meets all your business requirements. The intelligent thing to do would be to adapt the system for your special wants, worker skill levels, finances, and other elements. For these reasons, do not hasten and pay for well-publicized trendy systems. Though these may be widely used, they may not be the ideal fit for your particular requirements. Do your groundwork, look into each short-listed application in detail, read a few SupportBee reviews, contact the maker for clarifications, and finally select the product that presents what you need.

How Much Does SupportBee Cost?

SupportBee Pricing Plans:

The tool offers a free 14 Day Trial. Plans start at $29 per month.

Startup: $29/month

  • 500 tickets per month
  • 1 email address
  • 1 group

Small: $69/month

  • 2000 tickets per month
  • 3 email addresses
  • 3 groups

Medium: $149/month

  • 5000 tickets per month
  • 10 email addresses
  • 10 groups

Large: $249/month

  • 10000 tickets per month
  • 20 email addresses
  • 20 groups

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SupportBee reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SupportBee. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

5

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • Canada
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING

What are SupportBee pricing details?

SupportBee Pricing Plans:

The tool offers a free 14 Day Trial. Plans start at $29 per month.

Startup: $29/month

  • 500 tickets per month
  • 1 email address
  • 1 group

Small: $69/month

  • 2000 tickets per month
  • 3 email addresses
  • 3 groups

Medium: $149/month

  • 5000 tickets per month
  • 10 email addresses
  • 10 groups

Large: $249/month

  • 10000 tickets per month
  • 20 email addresses
  • 20 groups

What integrations are available for SupportBee?

  • Insightly
  • Highrise
  • Vibe
  • Batchbook
  • ZohoCRM
  • Capsule CRM
  • Pipedrive
  • Pivotal Tracker
  • Bugify
  • JIRA
  • Github Issues
  • Trello
  • Basecamp
  • Show Ticket Number
  • Audit Trail
  • Mark As Answered
  • Assign After Reply
  • Archive After Reply
  • Create Snippet
  • Email After Archive
  • Bulk SMS
  • Campfire
  • Jaconda
  • Flowdock
  • Sently
  • PushOver
  • Slack
  • HipChat
  • Bigcommerce
  • Magento
  • Compose
  • Evernote

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