Switchvox Review

PROS: With Switchvox, you can set up and configure the system very easily. Technical issues that come our way are at a minimum. And whenever we encounter one, the technical support team goes above and beyond to help us.

CONS: My chief complaint is its call recording. It does not run smoothly. With one interruption, for instance, a cal transfer, the entire recording of the call is dropped and cannot be found. Switchvox has to up its ante on this one because recording calls are critical to our business; it allows us to review calls for quality control.

PROS: Switchvox has a user-friendly interface and responsive. Overall, it offers rich features that can be tailored to individual business needs. Truly, it has become a fundamental tool for our everyday operations.

CONS: The newest version does not smoothly work with Asterisk. We never encountered such issues with the older version. The new one is also fraught with bugs which we also did not encounter with the older version.

PROS: I love how user-friendly it is, from setup to configuration of commands.

CONS: It does not sync properly with Apple devices. I've raised this to customer care and they assured of a response soon.

PROS: Provides seamless integration between mobile phone and office phones at a budget-friendly price.

CONS: The setup requires quite a steep learning curve. Plus, in case of the need to disseminate emergency announcements, the process is also complex, requiring VPN access.

PROS: For a very budget-friendly price, I was surprised by how much Switchvox can do, such as streamlined call management systems, great call quality, extensive call tracking, seamless integration with other lines, easy to set up, and awesome, zero-lag performance. Customer support is also superb, consistently responding promptly and providing useful answers. These make it perfect for SMEs handling multiple accounts.

CONS: While setting up the IVR on your own is not an easy task, customer support is very helpful in guiding you every step of the way.

PROS: Switchvox is very flexible with customization so you can set it up and arrange it in a manner that best suits your operations' needs. More importantly, it connects well with our CRM platform so we can easily review incoming calls.

CONS: I hope Switchvox could find a way to automate the adding of extensions. At present, we do this manually and it consumes a lot of our time.

PROS: Switchvox trumps its rivals in every aspect of the competition. It permits a high level of flexibility in its features such as adjusting volumes and setting up speakers. Such flexibility is not easy to find in any VOIP. Another thing I like about Switchvox is its simplified interface where you can find everything you need. Plus, it never lags, making connecting softphone and landlines very smooth.

CONS: The mobile version is less of its desktop version so I'm looking forward to more upgrades on the app version.

PROS: Its biggest strength is its people, especially its ever-reliable customer care team.

CONS: I have been using Switchvox for nearly a year now and there isn't any issue I have encountered with it.

PROS: We never encountered one bit of problem with Swtichvox, whether it's on-call distribution, call reporting, or integration with other lines or platforms.

CONS: Zero. It's absolutely everything we need.

PROS: Switchvox can centralize the management of calls into one device. It provides extensive tracking features that allow you to create a comprehensive report on call volumes and trends.

CONS: My only and chief complaint is the need to restart the device at least once every month to ensure it continues to be in sync.

PROS: I was initially at a loss on how to use and setup Switchvox but its website had a pool of useful FAQs that really hits the spot.

CONS: There are too many features lacking in the free version that I'm compelled to buy the premium package.

PROS: Switchvox helped us more strictly implement our no-personal-call policy by embedding a solution into office lines. It used to be our IT support team that does that but even, there had been loopholes that allowed some to sneak a call. But that's no longer the case now and I'm very satisfied with that.

CONS: Everything is great and no issue to raise.

PROS: Switchvox has a great deal of functional features, making it truly an all-in-one unified communication channel.

CONS: Should we find some concerns, Switchvox's technical support team is always ready to help and are very effective in doing so. But so far, there is no major concern about it that will make us stop our subscription.

PROS: My favorites about Switchvox: friendly and very knowledgeable CX and technical support; neat and user-friendly platform; multiple integration; and comprehensive reporting.

CONS: Changing the call setup cannot be done on our own. We always need tech support for this.