Teamwork Desk Review

PROS: An upfront tool that helps us manage all helpdesk tickets. Our agents can also reply to customer queries at lightning speed because the platform unifies all inbox we have into one interface. Intuitive when it comes to spreading out tickets among our support staff. Now, our customers observe how quickly we respond to their concerns.

CONS: It seems that this platform has no disadvantages. I only observe great things from it.

PROS: Automated features, seamless to browse, and it boasts a cool but simple layout. Also, its ability to bring all queries from various inboxes is impressive for our helpdesk system. This makes it easier for us to gather customer consumers from different feeds, as well as properly sort them out for us to process.

CONS: We’ve faced not a single problem with the tool. It is largely helping our company by making our helpdesk more efficient.

PROS: A neat and fabulous tool that makes the processes of handling tickets easier, especially that it efficiently unites different communication channels through an email platform. It’s a great time saver too since it lets us easily divide tickets among our team members. Also, it generates convenient reports that help in tracking our performance. In addition, the tool conveniently integrates into our system infrastructure because of its compatibility with a huge number of various software programs.

CONS: I have no problems with this neat helpdesk tool. This has revolutionized our system a lot.

PROS: A convenient tool that allows us to handle tickets in one common platform, and has a proficient solution searching feature that easily satisfies any client who needs support. It delivers all tickets from a different channel and then lets us efficiently distribute tickets for faster response processes. Also, we find the customer dashboard very handy, since it helps clients solve their problem without staff support. Our team has seen a huge improvement in terms of productivity through this tool.

CONS: We are happy with how the Teamwork Desk is helping our company. We can’t even find any problem with its appearance, features and performance.

PROS: Managing tickets is now better for us because of this efficient and adaptable platform. First, it gathers client queries from different inboxes or channels. Then, it automatically turns client emails into helpdesk tickets, and finally, it accurately spreads out tickets to proper support staff. This helps us give proper attention to each ticket, so we would know which to prioritize. This increases our response time significantly.

CONS: For now, I have no bad experiences when using the platform. It is a complete tool that has useful features, and help improve our helpdesk system processes.

PROS: It automatically gathers tickets from email and chat among other feeds into one system, thus it makes our helpdesk operations run smoothly. It also features a neat UI that supports efficient communication with all our clients. Plus, it has a terrific feature that lets us spread out tickets among all our support staff conveniently.

CONS: I don’t have any criticism against this platform. It works great for our helpdesk system.

PROS: Convenient to install, configure, and personalize, and it features a super smooth UI that looks cool. Ties all our inboxes into the system for easily receiving, sorting out and managing all tickets, then it seamlessly distributes tickets among our staff. It also supports smooth integration with various tools such as customer relationship management and email. Moreover, it allows our entire team to function together, which is essential for giving a stellar helpdesk and more personal responses to each client.

CONS: I haven’t noticed any con with Teamwork Desk. This is a fitting solution for our company that improves our helpdesk operations.

PROS: The helpdesk tool that brings huge relief in our company each day, especially that it handles all of our clients and their needs for support seamlessly. Teamwork Desk allows quick response through its smooth UI, as well as it lets us conveniently mark proper status for each ticket then point them to specific support staff. This helps us prevent unnecessary mishaps from taking place every so often. And the platform has a dependable team of support staff that caters to any issues in the least possible time. They help in diagnosing and resolving different tech issues within the platform too.

CONS: The reporting system needs improvements in terms of some important aspects. For example, it doesn’t feature built-in company time settings. Meaning, it is quite difficult to accurately estimate the time of initial responses and resolution of tickets.

PROS: We use Teamwork Projects to manage all our projects and see to it that we satisfy the needs of our clients. However, we were faced the problem of customer support where clients would need our help whenever they encountered problems with the use of our applications. Luckily, we came across Teamwork Desk which is similar to the Teamwork projects. We were able to take care of the problem we had with customer support and it was just what we were looking for. The Teamwork Desk team is reliable and offers the best functionalities to streamline our customer support. We are able to communicate with our clients and developers such that, when a client raises a query, we are able to assign that query to a specific developer based on the type of issue at hand.

CONS: Despite it offering what we were looking for, it still requires some improvements especially when integrating or working together with our Teamwork projects. For the case of integration, it should be able to work hand in hand with what we already have in terms of complementing each other. For example, the ticket from customers should be able to merge with the task for our Teamwork Projects. This would help make things easier as we can manage the ticket together with the task under one platform. Also, it would be better if one was able to respond to an internal message or comment without sending the reply to the client, for the case of a private message via email.

PROS: Sports a fabulous UI that is easy to use, and it has great automation too. It directs all customer queries from different email inboxes into one dashboard, then it automatically turns such items into tickets. This is the key to how we have made our ticketing process smoother, which boosts our performance in terms of customer support.

CONS: This tool causes no problem for us. It is a superior platform for managing helpdesk tickets.

PROS: It helps to improve the visibility of your projects. If you are managing a current project, you can schedule tasks in a way that when one is complete the other one takes over. On the same note, you will be able to plan better future projects as you will be able to seal all the gaps that may lead to tasks clashing depending on the issues that you underwent in the previous projects. In short, it helps you to improve your project management function as you are able to learn from past mistakes and correct them in future. It also helps you to monitor and track the progress of each task in your projects.

CONS: As a team member for a project, you can follow different tasks to keep track of them such that, when any change takes place in that task, you will receive a notification in the form of an email. This is a good thing as you will be able to monitor every task that you are interested in. However, some of these notifications may be overwhelming especially when the project is coming to an end as you might not be able to know which notification is the latest among the ones you have received. This can bring about confusion on the latest changes the task has gone through.

PROS: To start off, the software offers an intuitive and simple interface. You do not have to spend much time training the staff on how to use it. When it comes to ticketing, it makes everything easy for us. Each ticket as assigned to a user which allows you to manage all the tickets with ease. It is simple to set up the tool based on the needs of your business and also offers the right control for your staff. On top of that, it is cheaper when you compare with other similar tools in the market and thus efficient.

CONS: The grading or review or rating system for our support staff based on the tickets completed was not that effective. It took time to respond to when we complete or close a particular ticket. Whenever we would mark a ticket as complete, we expected that it would send a review questionnaire for that particular ticket. However, we did not get that as the ticket would still indicate that it open while it is complete. The response took weeks which made this feature unreliable for staff rating. This meant that a review would be sent weeks after the complete or closure of a ticket. In the end, we had to turn off this feature as it was not of help to us.

PROS: It has transitioned us from managing emails to managing tickets. With this kind of change, it is easy to know what the ticket entails before you can reply to a customer request. It helps you to quickly catch up to speed without having to go back to your email. Previously, it was hectic trying to look for an email that you sent earlier among other emails that you have sent so that you can now where the problem lies. With Teamwork Desk, we can achieve this with ease which makes everything to run smoothly. It thus makes your overall work easier.

CONS: Although it has a free plan where you can manage up to 150 tickets, it would be better if they had more pricing plans for their paid version. It would help users like me to choose the amount of tickets to buy depending on my needs. There are those that will have multiple inboxes whereby the unlimited version would suit their needs. However, for my case, I do not need the unlimited version as it does not provide value for money. For example, if I was managing 300 tickets, the unlimited version would be too expensive. If they included a plan or plans whereby you can buy the 300 or 500 tickets, it would be better.

PROS: Since we are a dispersed team in different geographical locations, Canada and USA, it is vital that we keep in touch for the betterment of the projects we undertake. Teamwork Desk as made this easy as we can manage tasks and time with ease. Every task, in the projects we undertake, is assigned time frames which have to be followed effectively. There is also a Gantt chart functionality which allows me to see the progress of the project clearly. Every team member can access this chart and thus make it easier to communicate on the next step to take. Apart from that, you can view the statistics of the project after it is done so that you can know which areas to emphasize more on for future projects with the aim of improving those statistics.

CONS: I found it difficult to find my way around some of the features of the tool. It can be hectic if you are not regularly using the tool for all your tasks. Even if you get it right the first time, when you do not use it for a long time, you will have to go back to the basics once you come back. It can thus have a learning curve to it. Since I do not regularly use it for my tasks, I have come up with screenshots to help me go through them so that I do not have to struggle all over again. The tool is however efficient in keeping track of the progress of your projects and thus worth it.