ULTATEL Review
What is ULTATEL?
ULTATEL is a unified communications platform that offers a suite of VoIP solutions and services for companies and teams to facilitate remote work, improve business reach and performance, and minimize operating expenses. With its cloud-based PBX phone system, users can make video and voice calls and send and receive emails, chat/voice messages, and faxes from any device.
The cloud PBX system is built with call features, such as a virtual attendant, call queuing, call forwarding, call parking, and customized call holding. ULTATEL provides a VoIP softphone app that enables users to place high-definition voice calls, perform multitasking, and conduct online meetings anywhere without using additional phone hardware.
They can also enhance their local and global presence and reduce their expenses on communication equipment and phone bills through ULTRATEL’s SIP trunking and direct inward dialing services. ULTRATEL enables companies and businesses to implement a web-based contact center solution for their customer service and sales teams. They can integrate the call center software with their CRM systems. This lets them instantly make voice calls, record and track call data, and complete business tasks within their CRM tools.
ULTRATEL offers a Microsoft-certified SBC app for Microsoft Teams that users can connect with their existing PSTN network or the platform’s PBX system and SIP trunk. They can execute inbound and outbound calls within their Microsoft Teams environment.
Show MoreOverview of ULTATEL Benefits
Cost Savings
You’ll save a lot of money by using ULTATEL’s suite of cloud telephony solutions and services. For instance, ULTATEL has a cloud-based softphone app that enables your teams and employees to connect, collaborate, and work from anywhere using their existing devices. Therefore, you don’t need to buy new or additional phone hardware that requires setup and maintenance costs.
The softphone app permits them to place HD voice and video calls, engage in one-on-one or group chats, share files, and conduct virtual meetings on Android or iOS devices wherever they are. You can also reduce your operating and communication expenses usingULTATEL’ss SIP trunking and direct inward dialing services.
Thus, ULTRATEL lets users connect their phone systems and devices to the internet via virtual links called SIP trunks. They can then send calls directly to specific phones or extensions via virtual numbers without setting up separate physical telephone lines for each phone number. They’ll reach and serve customers anywhere in the world without paying expensive charges on communication equipment and domestic and international calls.
Agent Efficiency & Productivity
ULTRATEL provides a contact center software built to make your customer service and sales agents more efficient and productive. The software allows your agents to communicate remotely with customers, team members, and managers in a single, centralized system. They can access comprehensive call management features as well. For instance, they can forward calls from their assigned DID numbers to landline phones, softphones, or mobile devices found in any place.
Plus, they can systematically and efficiently organize and process high calls through call queuing, call waiting, call holding and call parking. They’ll gain the ability to conduct and live stream video conference meetings, send texts and faxes using the same phone number, and share voicemail transcripts via email or text.
The contact center software integrates with various CRM systems, including Salesforce, Zoho, Zendesk, Pipedrive, and Microsoft Dynamics. This enables agents to make calls with just a single click, receive incoming call notifications, and view caller information from their own CRM app. They can also perform automatic call logging, create new records, and access call analytics and reports in the same CRM system.
SBC for Microsoft Teams
ULTRATEL helps you build a reliable, productive, and unified communications infrastructure by implementing its Microsoft Teams SBC app (session border controller). With this Microsoft-certified SBS solution, you can integrate your existing PBX systems, SIP trunks, or communications service providers orULTRATEL’ss VoIP solutions with Microsoft Teams.
As a result, your employees can use calling, video conferencing, chatting, texting, and file-sharing functionalities within Microsoft Teams. This means your Microsoft Teams environment is transformed into a unified communications platform. You’ll keep employees connected whether they work from home, in the office, or on the go.
The SBC app is used to manage and protect traffic and data flows between your Microsoft Teams environment and telephone network. It offers automatic resource scaling, load balancing, media transcoding, TLS/SRTP encryption, and call control capabilities. Moreover, it can be deployed on major cloud infrastructures.
Show MoreOverview of ULTATEL Features
- Cloud PBX System
- SIP Trunking
- DID Numbers
- Softphone App
- Call Features
- Online Faxing
- Voicemail-to-Email
- Video Conferencesa
- Contact Center Solution
- Call Analytics & Reports
- CRM Integrations
- Free Porting
- Web Management
- Microsoft Teams SBC App
What Problems Will ULTATEL Solve?
#1: The business wants to cut costs by eliminating phone bills and phone system maintenance costs.
#2: The business wants to offer their employees remote work. With ULTATEL, employees can work from anywhere on any device.
#3: When a business wants to innovate by migrating to the cloud, ULTATEL takes your business communications to the cloud.
Awards & Quality Certificates
ULTATEL Position In Our Categories
Since businesses have specific business wants, it is sensible they steer clear of paying for an all-in-one, “perfect” software. Just the same, it is difficult to try to chance on such application even among recognizable software systems. The right step to do would be to narrow down the varied vital factors which require research like essential features, budget, skill ability of the employees, business size, etc. Then, you must double down on your research exhaustively. Read some of these ULTATEL analyses and look over the other solutions in your list in detail. Such comprehensive research ascertains you circumvent unfit applications and select the one which delivers all the benefits your business requires for optimal results.
Position of ULTATEL in our main categories:
TOP
50
ULTATEL is one of the top 50 Business Phone Systems products
It's important to realize that almost no service in the Business Phone Systems category will be an ideal solution that can fulfill all the requirements of various company types, sizes and industries. It may be a good idea to read a few ULTATEL Business Phone Systems reviews first as certain solutions might dominate just in a very narrow set of applications or be designed with a really specific industry in mind. Others can operate with an intention of being easy and intuitive and therefore lack advanced features desired by more experienced users. There are also solutions that focus on a broad group of users and provide a powerful feature toolbox, however this usually comes at a more expensive price of such a software. Ensure you're aware of your needs so that you purchase a solution that has all the features you look for.
How Much Does ULTATEL Cost?
ULTATEL Pricing Plans:
Free Trial
Professional (Clarity Cloud)
Starts at 27.95/user/month
Premium (Clarity Cloud)
Starts at $31.95/user/month
Ultimate (Clarity Cloud)
Starts at 41.95/user/month
Contact (Contact Center)
Starts at 43.95/user/month
Plus (Contact Center)
Starts at 46.95/user/month
Utimate (Contact Center)
Starts at 49.95/user/month
Standalone SBC
Starts at $2.40/user/month
Microsoft Teams SBC + Calling Plan
Starts at $11.40/user/month
Microsoft Teams SBC + Clarity Phone System
Starts at $18.35/user/month
What are ULTATEL pricing details?
ULTATEL Pricing Plans:
Free Trial
Professional (Clarity Cloud)
Starts at 27.95/user/month
Premium (Clarity Cloud)
Starts at $31.95/user/month
Ultimate (Clarity Cloud)
Starts at 41.95/user/month
Contact (Contact Center)
Starts at 43.95/user/month
Plus (Contact Center)
Starts at 46.95/user/month
Utimate (Contact Center)
Starts at 49.95/user/month
Standalone SBC
Starts at $2.40/user/month
Microsoft Teams SBC + Calling Plan
Starts at $11.40/user/month
Microsoft Teams SBC + Clarity Phone System
Starts at $18.35/user/month
ULTATEL offers several enterprise pricing plans in a pay-as-you-go or contract-based model. Here are the details:
Clarity Cloud
Professional – Starts at 27.95/user/month (pay-as-you-go) or $20.95 for contract
- Fully-managed cloud PBX phone system
- 24/7 support via phone & email
- Unlimited USA & Canada calls
- Free porting
- 20 Video conferences
- 1 Video conference bridge/account
- Voicemail-to-Email
- Voice calling, faxing, & texting on the same number
- Automated attendants
- Unlimited online faxing
- Call presence
- Custom Call-on-Hold music
- HD voice calls
- Call flows
- Unlimited ring groups
- Call waiting, Call forwarding, & Caller ID
- Call parking
- Call blocking
- Call notification
- Call analytics & reports
- Web-based management
- MS Teams SBC app
- Free toll-free numbers
Premium – Starts at $31.95/user/month (pay-as-you-go) or $24.95 (contract)
- All features in Professional Plan, Plus:
- 100 video conferences
- Call monitoring
- Call whispering
- Call recording
- Voicemail notifications
- Voicemail dropping
Ultimate – Starts at $41.95/user/month (pay-as-you-go) or $34.95 (contract)
- All features in Premium Plan, Plus:
- Integration with CRM systems
- Salesforce
- Zendesk
- Zoho
- Pipedrive
- Microsoft Dynamics
- Custom reports
- LDAP company directory
- Conference service for multiple projects
Contact Center
Contact – Starts at $43.95/user/month (pay-as-you-go) or $40.95 (contract)
- Fully-managed cloud PBX phone system
- 24/7 support via phone & email
- Unlimited USA & Canada calls
- 20 free ported numbers
- 100 Video conferences
- 1 Video conference bridge/account
- Voicemail-to-Email
- Voice calling, faxing, & texting on the same number
- Automated attendants
- Unlimited online faxing
- Call presence
- Custom Call-on-Hold music
- HD voice calls
- Call flows
- Unlimited ring groups
- Call waiting, Call forwarding, & Caller ID
- Call parking
- Call blocking
- Call notifications
- Call analytics & reports
- Advanced queuing features
- Skill-based call routing
- Audio conferencing
- Web-based management
- MS Teams SBC app
- Free toll-free numbers
- IVR features
- Compatibility with mobile app, softphone, or desktop
Plus – Starts at $46.95/user/month (pay-as-you-go) or $43.95 (contract)
- All features in Contact Plan, Plus:
- 50 free ported numbers
- Voicemail notifications
- Voicemail dropping
- Queue analytics & reports
- Quality assurance functionality
- Quality assurance analytics
- Custom call rating templates
- Text messaging system
Ultimate – Starts at 49.95/user/month (pay-as-you-go) or $46.95 (contract)
- All features in Plus Plan, Plus:
- 50 free ported numbers
- Integration with CRM systems
- Salesforce
- Zendesk
- Zoho
- Pipedrive
- Microsoft Dynamic
- Custom reports
- LDAP company directory
- Conference service for multiple projects
- Queue callback
Microsoft Teams SBC
Standalone SBC – Starts at $2.40/user/month (pay-as-you-go) or $1.80 (contract)
- Managed service & support
- ULTATEL or Public Cloud hosted
- Direct routing
- Automated attendances
- Call control
- Call escalating
- Call parking
- Caller ID masking
- Call quality monitoring
- Call forwarding & handling
- 1-Click calling
- Custom contact groups
- Custom ring tones
- Microsoft Team dial pad
- Dialing packages
- Dashboard for direct routing
- E911 Emergency calls
- Improved encryption
- Extension dialing
- Feature notes
- Free ported numbers
- Native SBC
- Location-based call routing
- Media transcoding
- Call routing rules
- Screen sharing via chat
- Group ringing
- Speed dialing
- 3-ways PSTN calls
- Firewalls
- Voicemail-to-Email
- Compatibility with softphone, mobile, or desktop
Microsoft Teams SBC + Calling Plan – Starts at $11.40/user/month (pay-as-you-go) or $10.80 for (contract)
- All features in Stand-Alone SBC Plan, Plus:
- Web-based management
- Free toll-free numbers
- Internal inbound & outbound calls
- Unlimited USA & Canada Calls
- Group paging
Microsoft Teams SBC + Clarity Phone System – Starts at $18.35/user/month (pay-as-you-go) or $17.75 (contract)
- Microsoft Teams SBC + Calling Plan, Plus:
- Call analytics & reports
- Call blocking
- Call waiting, Call forwarding, & Caller ID
- Call presence
- Call parking
- Call notification
- Custom Call-on-Hold music
- Call flows
- HD voice calls
- North America SMS/MMS
- Unlimited online faxing
- Unlimited ring groups
- Voice calling, faxing, & texting on the same number
- Call monitoring
- Call whispering
- Call recording
- Custom reports
- LDAP company directory
- Conference service for multiple projects
- Voicemail notifications
- Voicemail dropping
- CRM system integrations
- Load balancing
- Bursting
- SBC redundancy
User Satisfaction
Positive Social Media Mentions
7
Negative Social Media Mentions
0
We know that when you make a decision to buy a Business Phone Systems it’s vital not only to see how experts evaluate it in their reviews, but also to find out whether the real clients and companies that bought these solutions are genuinely happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ULTATEL reviews across a wide range of social media sites. The information is then displayed in a simple to digest format revealing how many clients had positive and negative experience with ULTATEL. With that information at hand you will be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- German
- Spanish
- French
- Russian
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ULTATEL?
ULTATEL supports integration with the following
- Microsft Teams
- Salesforce
- Pipedrive
- Zendesk
- Zoho
- Microsoft Dynamics
- Microsoft Office 365
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